Customer Ratings & Reviews
- Model:
- RA-F36DB4QG/AA
- SKU:
- 12816288
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers highly value the variety of color options and the sleek design that allows for interchangeable panels. Users frequently praise the appliance for its ease of installation, simple maintenance, and effective resistance to fingerprints. While the product is well-regarded for its functionality and aesthetics, some customers have expressed frustration regarding long delivery times and the limited availability of additional panels.
This summary was generated by AI based on customer reviews.
Quick and friendly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very friendly, quick, professional and thorough.
I would recommend this to a friendLooks awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordering was very easy and was delivered within 2 days! Love it.
I would recommend this to a friendAppliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service? Need to visualize and buy is difficult processes
I would recommend this to a friendExcellent product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product… It stays perfect in the fridge.
I would recommend this to a friendI love the glass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love the glass doors. They clean up easily and look so nice.
I would recommend this to a friend- Pros mentioned:Ease of cleaning
Good product, terrible support from Best Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be prepared to wait an indeterminant amount of time for this product to ship to you. Our refrigerator took two months to arrive and then the panels took another three. Best Buy provides no support at all once the sale is closed. You are on your own to track the shipments. The glass panels themselves are very nice and seem durable. Easy to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. Not too good. Not too bad………………..
No, I would not recommend this to a friendLove the look.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It delivered really fast and love the way it looks.
I would recommend this to a friendMr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To happy with this refrigerator, it’s has all we want to get on it
I would recommend this to a friendSamsung Bespoke Refridgerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this fridge and the glass panels are easy to keep clean
I would recommend this to a friendPanel review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the panels vs stainless steel -- gives a more modern look.
I would recommend this to a friendMyBespoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfect in my space, and I love the beverage center.
I would recommend this to a friendAvoid
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid this refrigerator and any "up charges" $3600 refrigerator didn't last over a year, lost $800+ in food and had to go buy another refrigerator, avoid Samsung products all they do is break down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JerryN,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Wrong size and wrong color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently, after the fifth order of sending me the wrong size panel, you finally sent me one that fits but it’s a different color than I requested. So I’m done you win.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Mr.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install team broke the pins, holding the panel, but shoved them up in there anyways now I have a panel that is loose on the refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the panel installation.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
No show panels.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been over 4 months and still don't have this panel. It was originally supposed to have arrived in May and kept getting pushed back. The top 2 panels took 2 months and arrived undamaged and I installed them myself. What I did notice is they are not the same color as my real Samsung stainless steel stove. Furthermore, they are soft. I put a kitchen magnet on the panel and when it moved it scratched the panel. I used auto polish and managed to remove the finer scratches. The deeper ones are hardly perceptible but its still very disappointing. I'm very worried about this panel as I have 3 huskies and they can scratch the bottom panel ruining it. When it arrives I think I'll just leave the protective plastic on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of the panel that you ordered.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
If item is not available why bestbuy is selling th
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ordered this item along side with my refrigerator olin last November. It is been 8 month that i get delayed constantly. No one is responding.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry about the status of the panel you ordered.
Have a great day.
-John
- Cons mentioned:Panel quality
Refridgerator Panel Bent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've been waiting 2 months for this refridgerator and when it got here this panel was bent. It's usable but looks tacky and cheap. Now we have to wait another 2 months for the replacemnt. Really bad service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of the experience receiving your Samsung appliance.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Stainless steel bespoke panel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too easy to bend, came pretty beat up and was hard to put panel in compared to the glass panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dewey,
We understand how you feel regarding this panel. We are here to help you.
We recommend checking the resources below for steps on how to install the panels on your fridge.
https://www.youtube.com/watch?v=cQeVqEo_c8k
We also recommend having a qualified installer install the panel to ensure that the panels will be installed correctly.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148090672), and it will help our team pull up your information.
^Rodel
Horrible Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This delivery has been a nightmare. Rescheduled by BestBuy 6 times. Cannot reach anyone in the store due to Best Buy’s horrible customer call center process. Will surely provide others with the benefit of my experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo