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Customer Ratings & Reviews

Your price for this item is $139.99

Customer reviews

Rating 4.1 out of 5 stars with 171 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Bespoke 4-Door French Door Refrigerator panel - Bottom Panel for its easy installation, beautiful design, and customizable color options. Many customers appreciate that the panel is easy to clean and fingerprint-resistant, and they love that they can change the color of the panel to match their kitchen cabinets. However, a few customers have complained about delays in receiving their panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 171 reviews
  • Rated 5 out of 5 stars

    Center drawer panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Still waiting for the remaining panels…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks awesome

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordering was very easy and was delivered within 2 days! Love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Undelivered

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color . But have to cancel due to unavailablility of the fridge.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      ArceliM, thank you for choosing Samsung for your panel needs. We're saddened that you have decided to cancel your order due to the unavailability of the fridge and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Horrible Customer Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This delivery has been a nightmare. Rescheduled by BestBuy 6 times. Cannot reach anyone in the store due to Best Buy’s horrible customer call center process. Will surely provide others with the benefit of my experience.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product… It stays perfect in the fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service? Need to visualize and buy is difficult processes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Average

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. Not too good. Not too bad………………..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is beautiful. It matches my kitchen perfectly

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Wrong size and wrong color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently, after the fifth order of sending me the wrong size panel, you finally sent me one that fits but it’s a different color than I requested. So I’m done you win.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Love the look.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It delivered really fast and love the way it looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Various color panel

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soft and silky feeling. Clean with soap. Water or glass cleaner. Extra large capacity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the glass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the glass doors. They clean up easily and look so nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bespoke bottom panel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compliments the other colorful panels that samsung offers for the bespoke line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the covers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that I can switch it out and the color goes with my kitchen theme

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 star very good item and the delivery was very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Bespoke Refridgerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this fridge and the glass panels are easy to keep clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To happy with this refrigerator, it’s has all we want to get on it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stainless steel bespoke panel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too easy to bend, came pretty beat up and was hard to put panel in compared to the glass panel.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Dewey,

      We understand how you feel regarding this panel. We are here to help you.

      We recommend checking the resources below for steps on how to install the panels on your fridge.

      https://www.youtube.com/watch?v=cQeVqEo_c8k

      We also recommend having a qualified installer install the panel to ensure that the panels will be installed correctly.

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1148090672), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Panel review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the panels vs stainless steel -- gives a more modern look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MyBespoke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect in my space, and I love the beverage center.

    I would recommend this to a friend