Customer Ratings & Reviews
- Model:
- RA-F36DB4MT/AA
- SKU:
- 6492348
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the Bespoke 4-Door French Door Refrigerator panel - Bottom Panel for its easy installation, beautiful design, and customizable color options. Many customers appreciate that the panel is easy to clean and fingerprint-resistant, and they love that they can change the color of the panel to match their kitchen cabinets. However, a few customers have complained about delays in receiving their panels.
This summary was generated by AI based on customer reviews.
No installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t installed as requested, they came dropped it off and said they couldn’t install it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you letting us know about your experience with the installation of your refrigerator panel.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Tuscan
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the final piece to complete my Tuscan steel package. We love it!!!
I would recommend this to a friendWorst delivery service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for taking 3 months to getting my order right, Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with this order.
Have a great day.
-John
Bespoke Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took entirely too long to receive this product and it wasn’t what I really wanted
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Very poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don’t have bottom panel after 2 months. Why is it taking so long?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Best Buy, You Should Be Embarrassed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered a Samsung Bespoke fridge panel on May 17. It’s now June 22, and after FOUR rescheduled appointments, the order was suddenly canceled—no warning, no email, no explanation. I called customer service and got Mark, based in the Philippines, who kept me on the phone for over an hour, placing me on hold again and again. Every time I asked for a supervisor, he stalled. He refused to give his employee ID, admitted he couldn’t check inventory, and then canceled my order as his “solution.” No help, no accountability—just canceled it and told me to “call back” if I didn’t get it. When we finally reached a supervisor named Dale, we were hopeful for an actual resolution. Instead, we were told the only option was to repurchase the panels just to reschedule delivery—even though they can’t see inventory to confirm if it’s even available. When we asked how that made sense, there was no real answer—just a cold, scripted response. When we said we’d be reporting Mark for how he handled the situation, his reply? “We’re offshore.” In other words: good luck doing anything about it. I’ve been a loyal Best Buy customer for years. I even have a Best Buy credit card. But after this? I’m done. You took my money, delivered nothing, and expected me to buy it again just to “try” rebooking. Absolutely disgraceful. Shame on you, Best Buy. You let customers order items online without knowing when (or if) they’ll arrive. Your customer service in the Philippines gives false promises, treats paying customers like they don’t matter. Your offshore support is actively destroying your brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy clients,
To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
- Cons mentioned:Delivery time
Long Delays
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fridge and the panels, but it took 9 months fir it all to deliver.
I would recommend this to a friend Panel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a while to get but does what its supposed todo.
I would recommend this to a friendSamsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. Nice design on the out side. On the inside, one of the best designs for refrigerator storage I have ever seen. Very quiet. Easy to install and hook up to waterline.
I would recommend this to a friendIn Love With the Blue!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Just wish they weren’t so hard to get. Samsung need to start making more.
I would recommend this to a friendPanelreview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Practical and convienent and value for the amount
I would recommend this to a friend