Customer Ratings & Reviews
- Model:
- RA-F36DMM12/AA
- SKU:
- 6492342
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are delighted by the Bespoke 4-Door French Door Refrigerator Panel's color options, which match their cabinets well, and its easy cleaning. They appreciate the customizable and interchangeable design, which allows them to personalize their refrigerators. Some customers have expressed frustration with delays in receiving their panels.
This summary was generated by AI based on customer reviews.
J
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get all of the parts delivered to have a complete refrigerator it’s been several months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Appearance, Ease of installation
Looks great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My panel arrived on time and as scheduled and it was extremely easy to remove and install the new one and it looks absolutely wonderful highly recommend decorating your appliances
I would recommend this to a friend - Pros mentioned:Color, Ease of installation, Quality
Easy to clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color matches our cabinets very well. The panel seems to be good quality and easy to clean
I would recommend this to a friend - Pros mentioned:Appearance
white glass refrigerator
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love white glass refrigerator . Looks so cool. So easy to keep it clean .
I would recommend this to a friend - Pros mentioned:Design
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good peice. Looks very stylish. Love that we can customize our fridge with these panels to our likings.
I would recommend this to a friend - Pros mentioned:Ease of installation, Quality
Good product, terrible support from Best Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be prepared to wait an indeterminant amount of time for this product to ship to you. Our refrigerator took two months to arrive and then the panels took another three. Best Buy provides no support at all once the sale is closed. You are on your own to track the shipments. The glass panels themselves are very nice and seem durable. Easy to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day for the feedback of the delivery team. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
- Cons mentioned:Delivery
drama with this fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so much drama. was supposedly in stock, but this panel was delivered without a fridge to put it on. Fridge delivered 6 weeks later nightmare
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your review of the refrigerator panel. We're happy that your refrigerator got delivered and customized with your selected panels.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145030540), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Ease of installation, Quality
Easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and arrived undamaged. As advertised. No problem installing.
I would recommend this to a friend Popping panels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great panels with clean sleek look. Makes the frdge pop!
I would recommend this to a friend- Pros mentioned:Color
Panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really loved it, I recommend it, easy to clean and they come in different colors.
I would recommend this to a friend - Pros mentioned:Ease of installation
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good product excellent purchase 100% recommended, easy to use easy to clean
I would recommend this to a friend - Pros mentioned:Color
White middle panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it very much. I will recomend it to friend and family.. I need a white bottom.
I would recommend this to a friend - Pros mentioned:Ease of installation
Panel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and looks great. Was really easy to look up video online to install by yourself with no problems.
I would recommend this to a friend - Cons mentioned:Delivery
Worse comapny to buy electronics from
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk cuz i still have not received yhe panel after i ordered 6 months ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Looks awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordering was very easy and was delivered within 2 days! Love it.
I would recommend this to a friendNice but took me over 6 months to get it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but I have been rescheduled 3 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store if you want to raise feedback about your overall experience with the panel.
Have a great day.
-John
Refrigerator panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having such a hard time getting all my panels its been over 2 month's and still dont have all of my panels
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the panels' status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Color
Okay!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Panel color fits my overall theme. Love it !
I would recommend this to a friend Best Buy, You Should Be Embarrassed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered a Samsung Bespoke fridge panel on May 17. It’s now June 22, and after FOUR rescheduled appointments, the order was suddenly canceled—no warning, no email, no explanation. I called customer service and got Mark, based in the Philippines, who kept me on the phone for over an hour, placing me on hold again and again. Every time I asked for a supervisor, he stalled. He refused to give his employee ID, admitted he couldn’t check inventory, and then canceled my order as his “solution.” No help, no accountability—just canceled it and told me to “call back” if I didn’t get it. When we finally reached a supervisor named Dale, we were hopeful for an actual resolution. Instead, we were told the only option was to repurchase the panels just to reschedule delivery—even though they can’t see inventory to confirm if it’s even available. When we asked how that made sense, there was no real answer—just a cold, scripted response. When we said we’d be reporting Mark for how he handled the situation, his reply? “We’re offshore.” In other words: good luck doing anything about it. I’ve been a loyal Best Buy customer for years. I even have a Best Buy credit card. But after this? I’m done. You took my money, delivered nothing, and expected me to buy it again just to “try” rebooking. Absolutely disgraceful. Shame on you, Best Buy. You let customers order items online without knowing when (or if) they’ll arrive. Your customer service in the Philippines gives false promises, treats paying customers like they don’t matter. Your offshore support is actively destroying your brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy clients,
To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
