Customer Ratings & Reviews
- Model:
- RA-F18DU433/AA
- SKU:
- 6492364
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the easy installation, beautiful design, and vibrant color options of the Bespoke 4-Door French Door Refrigerator Panel. Many customers also mentioned that the ice maker works better than previous models. However, some customers experienced delays in receiving their panels and a few had issues with broken panels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Happy customer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and great product Easy to use and fun colors
I would recommend this to a friend - Cons mentioned:Delivery time
So bad!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I order from nov 23,2022 but I today june 20,2023 i don't receive it. I don't happy about that.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to get your panel's delivery status.
Have a great day.
-John
- Cons mentioned:Delivery time
Samsung panels
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took almost 12 months to receive this product when I was told 2 to 3 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the delivery of the panels.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Samsung Refrigerator Panel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived almost 2 months later after refrigerator was delivered. A BestBuy representative told me on a phone call that a discount was going to be given for the inconvinience and as today nothing has happened. Currently Lowes when you buy the refrigerator panels are free. I had to purchase 2 other panels since the once bestbuy sold me dont match the other samsung appliances I purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and functionality of the fridge. I was concerned about the size when i purchased and way it designed allows for an efficient use of space.
I would recommend this to a friendDelivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not received yet Waiting since almost 2 months now!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that waiting for a delivery that takes too long can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the panel's status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Irresponsible salesman
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute horrible experience. The staff ordered the wrong panel and never bothered to check back . Took almost 8 months for my panel to arrive.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Good panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made well, and I don’t see a lot of visible finger prints.
I would recommend this to a friendWorst service at bestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate the best buy online ordering. This store is worth for nothing. This was my last purchase from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience purchasing the Samsung refrigerator panel.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Best Buy Sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy you Suck at Being a Corperation can’t even deliver panels on time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience purchasing one of our panels.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
panels not white
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass panels are great but the white color isn't a true white. It's more of a light mushroom.
I would recommend this to a friendBrand response from Samsung
Posted .Hi refrigerator.
We apologize for your experience with the Samsung - Bespoke 4-Door French Door Refrigerator Panel - Top Panel - White glass was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144775444
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Delivery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not complete. Where is my panel?? Was form October 2022.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your delivery, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While delivery 1 panel was broke and 2 wrong size panels delivered
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
My Dream Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now that I have all 3 panels installed, it looks fantastic, just want I hoped for! I do wish the panels were magnetic, however.
I would recommend this to a friendAwesome panel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great on my new refrigerator will totally recommend.
I would recommend this to a friend