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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 115 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the easy installation, beautiful design, and vibrant color options of the Bespoke 4-Door French Door Refrigerator Panel. Many customers also mentioned that the ice maker works better than previous models. However, some customers experienced delays in receiving their panels and a few had issues with broken panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 115 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fits as intended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bespoke panel like all others are easy to install and completely change the look of your fridge. Would recommend if you like to change up your style like me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worked perfect to replace a damagaed panel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace a scratched panel piece and this worked perfect. Easy installation. Better than buying a new fridge! Only complaint is that it took Best Buy 2 months for me to pick up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Panel Looks Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Bespoke Panel is very nice. The install went well. The instructions, not so great. But I was able to figure out how to install from the images on the instructions (and Youtube).

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Panels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color was just as I expected. Easy to install these!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung bespoke white refrigerator panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to install.Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Product quality

    Rated 5 out of 5 stars

    Samsung fridge glass

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, good service and shipping. Fits very good.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Bespoke White panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, no tools needed Nice fit and it looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Love it! Looks awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was an issue with getting the wrong panel delivered once but otherwise it is beautiful and looks great in my kitchen! Will be purchasing in other colors!!

    I would recommend this to a friend
  • Pros mentioned:
    Product quality
    Cons mentioned:
    Delivery time

    Rated 3 out of 5 stars

    Panel delivery finally

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great and exactly what we wanted. We weren’t happy that it took 11 months from ordering and 6 months from delivery to get this panel.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you informing us of your experience purchasing one of the refrigerator panels and the waiting time for it to be delivered.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    It’s wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new kitchen and the appliances that I purchased at Best Buy are wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Color, Installation

    Rated 5 out of 5 stars

    Bespoke color panel beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install! Looks amazing.Interchangeable colors are a plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful white panels!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love our new fridge! the unit looks beautiful and sleek. Most importantly, the ice machine works WAY better than their previous models. the beverage center also comes in handy when you need to serve water to multiple people at a time. we love it!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    Finger prints

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking but be prepared for the finger prints issue.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of this gray glass door. It cleans up easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful glass panel! Easily cleaned with glass cleaner sprayed onto a cloth (you can spray the glass panel without the electronics directly with the cleaner, but spraying it on the cloth and wiping both top glass panels prevents any spattering of the cleaner directly on the panel with electronics).

    I would recommend this to a friend
  • Pros mentioned:
    Color, Installation

    Rated 5 out of 5 stars

    Bespoke glass panel.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the product and the install. Blue panels are very nice..

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color and product. Customizable color. Satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Contemporary

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that fits and looks fantastic……………..

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Bespoke glass door panels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a long time for these yellow panels…8 months. Glad to finally have received them. They look great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointing that I had to purchase is it separately from the refrigerator similar the refrigerator cost $3000 almost nevertheless it’s all right

    I would recommend this to a friend
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