Customer Ratings & Reviews
- Model:
- RS23CB7600QL/AA
- SKU:
- 6529229
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the BESPOKE Side-by-Side Counter Depth Smart Refrigerator for its super chic design, convenient beverage center, and overall performance as a beautiful addition to the kitchen. The dual ice maker, ample internal space, and suitable size for small families are also well-received. However, some customers have noted that the doors open too easily and the color may appear slightly grayish in certain lighting.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door material
Freezer door opens by itself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer door is very sensitive and opens without us noticing and does not close even though the refrigerator door closes by itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how dealing with a sensitive freezer door feels, Joan. Let us help.
Below is a link with troubleshooting steps when the freezer door does not close. It also includes another resource to check when there are frosts.
The middle or freezer pull-out door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146865991) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung Bespoke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two days. Tech support was not helpful at Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We absolutely understand how this experience can be upsetting. We're here to help, DavidP.
We would love to speak to you personally to assist you with your refrigerator better. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148789176, to help our team pull up your information.
Have a great day!
^Chrystel
Double door
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small each side. Odd set up that works on larger fridges. Just not a good one for my family
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We appreciate your feedback about the shelves of your fridge. Let us help you make the most of it.
Here is a link to help you maximize the space in your fridge.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146059862) to help our team pull up your information when you message us.
Have a great day.
-John
Twice Damaged Product; Damage to House
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Original product delivered damaged. House damaged during install. New replacement damaged and not working. Best Buy and me taking pictures of damage to Sedgewick. 17 hours currently spent on phone over a month. Contact agents laughing at me in the background while I try to get this resolved. Zero resolution. Nothing has gone right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Pros mentioned:Ice maker
Sleek and practical Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect refrigerator for our family. Love the ice machine with both large and small ice cubes! Also really like the water filter and automatic refill into removable water pitcher in the door (available when door opened).
I would recommend this to a friend Well designed model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size and functionality for our family of 4. Beverage center works well. Only complaint is the noise (beeping sounds) and the fact that it is a wireless device. I did not realize this at time of purchase.
I would recommend this to a friend- Pros mentioned:Design
Worse service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator from Best Buy and thought I was going to love it and I did the space is what I needed, I liked the design however the freezer has not worked properly since purchase. It makes ice in and on my food causing freezer burn. I tried adjusting the temperature but nothing worked. Called for service, made an appointment, waited all day service person never showed up. Called Samsung they said the service per called but evidently called the wrong number, Scheduled another appointment same person that was scheduled first time did come out, he did not speak English and could not understand English, he tried to communicate through an app on his phone. Needless to say nothing got done, he left me frustrated and still not knowing what is wrong with my refrigerator. Contacted Samsung and the service department and all they could say is we will get back to you, Have they gotten back to me, no, Worse service department ever. I need my refrigerator fixed or replaced before I lose any more food. I will not purchase any more Samsung appliances, they don't seem to stand by their products and they use the term customer care, I think not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stacylee,
We understand your disappointment about your overall experience with the refrigerator.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
-
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect in its size inside and out, you organize it well and the food is well displayed so that it is forgotten and damaged. happy with my purchase
I would recommend this to a friendSamsung Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We chose this fridge after viewing different options at the store.. Glad we picked the right one.
I would recommend this to a friendcounter-depth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe his name was Ramon was excellent in his delivery
I would recommend this to a friend