Customer Ratings & Reviews
- Model:
- RS28CB760012/AA
- SKU:
- 6529233
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the spaciousness, beverage center, ice maker, and design of the BESPOKE Side-by-Side Smart Refrigerator with Beverage Center. They appreciate the ample storage space, hidden beverage center, dual ice maker, and sleek design. While some customers would prefer a crisper drawer and a longer warranty, overall, customers are very happy with their purchase and find that the refrigerator offers great value for its price.
This summary was generated by AI based on customer reviews.
Elegant and affordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very elegant but when you open the fridge (right door) and you accidentally touch the censor on the other side of it. The freezer (left door) opens as well.
I would recommend this to a friendBrand response from Samsung
Posted .Matet, We're ready to help find solutions to enhance the performance of your fridge's door.
A refrigerator that is correctly leveled is not leveled from front to back. It is designed to tilt back slightly, which aids in the automatic closing of the doors and facilitates drainage. This feature ensures that the door closes on its own and prevents the other door from opening. Please see the link and watch the full video for more details.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146032254) to help our team pull up your information when you message us.
Have a great day.
-John
Don't buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't offer installation. Bout one in lowes intead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your disappointment is valid. Let's help you with the installation, Alaska.
We would love to speak to you directly to help you with the refrigerator's installation.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147023016, to help our team pull up your information.
Have a great day!
^Chrystel
Stolen
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator on a flash sale. Then after reading reviews of other Samsung fridges 2 weeks later I decided to add the warranty because of sensor issues. Best buy then turned around and charged me the difference between the flash sale price and the current price without authorization. Now they wont give me my money back. The only thing this fridge is missing is a middle drawer for meat.ABSOLUTELY love the ice maker in the middle of the freezer.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the experience you had. Let us help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Bespoke side by side refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just got the refrigerator June 10th and it's not working. And the in store Best Buy associates was no help when we went for our 60 day warranty return or exchange.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you at any time, MarquesS. We would like to have a direct conversation with you to hear about your overall impressions of your experience, review your options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149896328, to help our team locate your information when you message us.
Have a great day.
-John
Decent fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far enjoy it the automatic opening is wierd and an adjustment but like it.
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great, still missing items and tech support isn’t really doing much about it, it took us awhile to get the water and ice going since the installers didn’t set it up or help us
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beverage center hasnt worked from day 1. Have to go through samsung for a year still no answer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Coby,
We know how important it is to have a fully functional refrigerator. Let us help.
Here is a link for troubleshooting steps for your water dispenser that is not working; kindly choose the one that matches and click the embedded words.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149898568) to help our team pull up your information when you message us.
Thank you.
-Ricardo
SamsungFridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but had several problems within first 12 months of purchase. Be ware of the "10 year warranty sailing point". Only the compressor is covered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Do not buy from here.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this from Best Buy. They force you to purchase a water connect kit that we didn't need. I told them at purchase we didn't need it. When it was delivered the geek squad took it back with them. So far it's taken 3 phone calls and 1 month and still no refund for this kit. You are much better off buying this fridge from somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel about being forced to purchase something you don't need. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on your refund.
Have a great day.
-John
Very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received 3 samsung refridgerators that were BAD. One of them has moisture coming out of the side and creating MOLD. Neither Samsung nor Best Buy will work with me. I will never buy from Best Buy or any Samsung product again. HORRIBLE!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Allow us to help you with your fridge for its betterment.
The below link will help you correct the condensation from the fridge. We suggest entirely watching the instructional video included.
Condensation, moisture, or mold between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145889789, to help our team pull up your information.
Have a great day!
^Chrystel
AKWARD DOORS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A standard space for a Fridge is 36inches. when doors are closed it does measure 36inches but when you open the doors they stick out like 2inches on both sides and then makes that you really need a 40in opening for the fridge to fit and allow clearance for the doors to open
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, KimC.
Thank you for providing feedback on our product. Your input is valuable as we strive to improve our products and services.
Have a great day.
^Camille
Water leak right after delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They brought it to my house and it was leaking water from the inside… let’s just say I had them take it back and exchange it for a different fridge
No, I would not recommend this to a friendBespoke refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser is really hard to use. You haft to hold the door and puch the cup really hard to be able to serve you're water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it least than a year ago and it already broke down Samsung is sending a technician but I can take up to 10 days before someone comes a
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustration about what occurs with the refrigerator, MiguelC.
We suggest contacting us via the options below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Sr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the second one ice machine stoped working ice water only comes out
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you have an effortless experience with the refrigerator, JoeV. Let's look at solutions to get your ice dispenser working correctly.
The control panel and dispenser wiring harness may not be appropriately connected when this happens. Please click the link and hyperlinks and watch the instructional video for tips.
Only water comes out when I try to dispense ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/#only-water-comes-out-when-i-try-to-dispense-ice
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146647111, to help our team pull up your information when you message us.
Have a great day.
-John
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is not as white as looks in pictures, the Ice maker is not automatic
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlfonsoB, thank you for sharing your observation on your refrigerator. Let's go ahead and get the details you need.
Your fridge has a built-in ice maker. Please see pages 49 to 51 under the "Ice maker" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf
Should you need more assistance with the white color of your fridge, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146788670) to help our team pull up your information.
Have a great day.
^Camille
Would not get cold
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with losing everything cold and frozen!!!
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Water dispenser
Side by side fridge and freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and great looking fridge and love the pitcher of the water inside it
I would recommend this to a friend - Pros mentioned:Design
Samsung Bespoke side by side smart refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this Bespoke side by side smart Refrigerator with white color Glass…I have 3 Samsung refrigerators now …Love them all…very good Quality and design…and the Best Buy delivery team was Excellent. I bought 2 Samsung refrigerators from the Best Buy. I thank you for the Best Buy delivery team!!!
I would recommend this to a friend - Pros mentioned:Water dispenser
Looks Expensive Great Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Fridge. Our french door was dying and we decided to go side by side. Got tired of piling all our frozen goods on top of each-other. Self filling pitcher is slim. Two types of ice, with water dispenser. Only complaint is it does not come in grey glass. Love the app as well.
I would recommend this to a friend