Customer Ratings & Reviews
- Model:
- C49HG90
- SKU:
- 6115611
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Features
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the CHG9 Series monitor's large screen size and curved display as impressive and well-suited for gaming and multitasking. Many appreciate the monitor's quality and ease of use, although some find the resolution and lack of built-in speakers to be shortcomings. The weight and stand design also received mixed feedback. Overall, the monitor is praised for its immersive gaming experience and ability to handle multiple tasks simultaneously.
This summary was generated by AI based on customer reviews.
would not purchase given an opportunity to go back
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, when it worked. began having display issues around a year after purchase that turning off and back on seemed to fix. now, almost 2 years later, doesn't display anything other than lines like a couple other reviewers have posted pictures. seems to be an issue with this monitor. hopefully, they have fixed it in newer versions. good luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .displayname,
I am very sorry that your monitor is not displaying properly. Although your monitor is out of warranty, I invite you to contact Samsung Customer Support for troubleshooting to see if we can resolve your issue over the phone.
If our Customer Support agent determines that service is required, the below is our flat-rate service fee for out-of-warranty 49” monitors. The below does not cover the cost of shipping your monitor to us but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
Flat-Rate Service fee for 24” – 32” Monitors: $150
[17” – 19”: $80]
[20” – 23”: $120]
[24”-32": $150]
34+ Labor is $225 and plus the part cost
You can reach Samsung Customer Support at 1-800-Samsung and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.
Samsung Monitors
Terrible Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor at BestBuy. In less than three weeks it began so display horizontal lines. It got worse everyday and now it is not useable. I tried to exchange it but missed the BestBuy return (15 days) by two days. Tried to get exchange from SAMSUNG but was told that warranty does not cover cracked monitor. This monitor is heavy and sits on a stand. There are no surface scratches, let alone a crack. It simply quit working barely two weeks ! SAMSUNG cannot stand behind this lemon. Please don't waste you money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Monitor,
I am sorry you felt our response was not helpful. Unfortunately, based on your review, we could not troubleshoot your issue and post a definitive solution. We felt it best to converse with you, but we do not have your contact info.
The best way to help resolve your horizontal line concerns is to have you contact us again.
Again, you can reach Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
I’m very sorry for the experience you have had so far and look forward to hearing from you.
Samsung Monitors
To big of a display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To dam big makes me dizzying colors are ok I honestly thinks it's overrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hbo04,
I am very sorry to see that are not satisfied with the size of the Samsung - CHG9 Series C49HG90DMN 49" Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting any issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
NNN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting more from this product. thinking in returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .NNNN,
I’m sorry to see that you rated this product 3 stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
Samsung Monitors
no go
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as i expected went with the dell 165mhz triple setup much happier
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tonebones73,
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Monitor was great for one day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read a bunch of reviews about this monitor and they were mostly good reviews but there were an usually large number of similar complaints about the monitor having glitches with the monitor not turning on or having greys screens. I took the chance and purchased the monitor because I really like Samsung products. I received the monitor and it worked great the first day. The second day having it, it had those glitches I read about. I would pull the plug from the wall and wait 30 seconds. That was the only way to fix it. It progressively got worse over a couple days then just returned it. I tried updating the firmware and it still had issues. The damage may have been from the shipping from ups but ill never know. Best buy didn't have a replacement in stock anywhere so I bought the asus 49 inch and have been very happy with that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SanDiegoCustomer,
I am very sorry to see that you have encountered issues with the Samsung 49" CHG90 Super Ultra-Wide Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hate it !!!!!!!!!!!!! tooo narrow !!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tara,
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
DreamShattered
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to report that you need to be cautious of this item :(. I have had this monitor in the same position for months, had not moved it, and it worked fine. As soon as I moved the monitor, not the base but just swivel to open up more space on my desk. It formed a horizontal line across the screen. I think there is too much tension in the joint that allows it swivel or the screen is simply too sensitive. Now I am left with the hassle of trying to see what can be done about it or live with this horizontal line. Be careful with this series!!!! Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ncnills,
I am very sorry for the horizontal lines you have encountered with your Samsung - CHG9 Series C49HG90DMN 49" Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
Great for gaming not PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for gamers but not for working on 3 different ervers
I would recommend this to a friendBrand response from Samsung
Posted .MsPrincess:
Thank you for your review on this Samsung C49HG90 Gaming Monitor.
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us at any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Great view needs time to get use to it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one doesn’t sync property. ...................
No, I would not recommend this to a friendBrand response from Samsung
Posted .Borbad101:
I am very sorry to hear that you are experiencing syncing issues with your Samsung 49" CHG90 QLED Gaming Monitor.
So that we can better understand your usage scenario and assist with settings, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Solutions
The stand sticks out way to far for a wired mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this monitor is awesome except the stand that sticks out way to far in front of it for a wired mouse. I have a huge desk and it's needed for this monitor and I knew that when I got it. However the stand sits way far out beyond the monitor and when I am gaming my mouse cord gets hung up on it all the time. If Samsung made a stand in a w shape or at least make the stand a lot shorter at the end with a proper bevel at the end my mouse would not have such an issue with the cord getting caught on it constantly making my aim crap in FPS games that I bought it for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yoratool,
Thank you for your review of the Samsung C49HG90 Gaming Monitor. I am very sorry that you are not completely happy with the unit you received.
Your opinions are greatly valued and will be shared with our teams.
If we can be of any assistance please reach out via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Samsung stands behind the quality and performance of every product we manufacture, and we back the CHG90 QLED Gaming Monitor with a 1-year manufacturer's limited warranty.
Samsung Monitors
D.O.A.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have loved to give this a five star review, but unfortunately it was dead on arrival. After some research , I found that this is a fairly common issue with Samsung 49 in monitors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .newb,
Thank you for sharing your review on this model. I am sorry to hear that the product arrived damaged.
We recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung Monitors
Avoid. Life of Monitor is way to short.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 9 of these monitors. I have had them for less than 3 years and the screens on 4 of them have already started to go bad. When they first come on they are unusable after about 10 minutes the screens finally clear up and they are fine until you let quit using them for a couple hours and then it is back to the waiting game hoping they start working again.
No, I would not recommend this to a friendDecent monitor, at first.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor was working great for about 6 months then the issues began, first it would display lines across the screen, then the ports in the back stopped working one at a time, starting with the display then the mini display, the monitor would get insanely hot around the edges and eventually started damaging the pixels from the heat losing color around the sides.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Frank.
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the price is high, the quality of pictures is not good. We only used the screen for few times and it showed problem with screen already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anna:
I am very sorry to hear that you are experiencing issues with the picture of your new Samsung CHG9 49" HDR LED Curved FHD FreeSync Monitor.
I encourage you to contact Samsung Customer Support for questions and assistance with your monitor.
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Solutions
- Pros mentioned:Large screen
My husband didn't like it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.something was wrong with the screen I received , I had to return it . but it's huge.
I would recommend this to a friendBrand response from Samsung
Posted .Rony,
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We hope to have you back as a customer again.
Samsung Monitors
Mini Display port not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed I got this monitor last month December 2020, today I was hooking the Macbook pro to the Mini Display port from the monitor to HDMI on laptop. I even went and got a new cable at best, I have return it I was so excited in having this monitor. Disappointed at samsung!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .stormaway,
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Absolutely NOT compatible to MAC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you own a MAC this is not for you. It makes everything twice bigger almost like enlarge loop, I spend an hour with Samsung and after going through all menus options and reset etc she said, some options in the menu that make it fit to screen won't get highlighted and this is because you have a MAC. This is for PC and window base game ONLY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Keyvan,
Thank you for sharing your feedback on the Samsung CHG90 QLED Gaming Monitor. I am sorry to see that this model fell short of your expectations.
We are sorry that you have experienced issues getting your monitor to work properly with your MAC. Rest assured we want you to be satisfied with your purchase and would like the opportunity to speak with you again to resolve this.
Please reach out to us for assistance.
You can reach us via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
We look forward to hearing from you.
Samsung Monitors
Returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was never able to get it set up. I had an executive IT person try for over 4 hours so I don’t think it was just user error. They ended up just sending me two monitors from work instead. Im returning this as soon as isolation order is over. Maybe it wasn’t right for my use but the BB sales associate I spoke with recommended it when I told her what I needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Happyhiker,
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved Monitor and plan to return it.
Your feedback is very important to us and will be shared with our product team.
Please allow Samsung to help with the setup of this monitor and or answer any other concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Great! But Already?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already getting dead pixles loved the monitor but this is a shame
I would recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the dead pixels you have encountered with your Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved FHD FreeSync Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Monitors