Customer Ratings & Reviews
- Model:
- C49HG90
- SKU:
- 6115611
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Features
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the CHG9 Series monitor's large screen size and curved display as impressive and well-suited for gaming and multitasking. Many appreciate the monitor's quality and ease of use, although some find the resolution and lack of built-in speakers to be shortcomings. The weight and stand design also received mixed feedback. Overall, the monitor is praised for its immersive gaming experience and ability to handle multiple tasks simultaneously.
This summary was generated by AI based on customer reviews.
Samsung Monitor
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor worked great when it worked, but the past day it began to flicker and I thought it was odd. Then I began to smell something like it was burning and I felt the monitor and it was hot to the touch. I am happy I bought the protection plan. I will be returning this and finding something to replace it.
No, I would not recommend this to a friendWidth good height not so much.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice width but the height made it feel short. Had to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved FHD FreeSync Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
-Samsung Monitors
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was supposed to be Geek certified and no accessories missing sale. I have this monitor purchased new previously and I know what is this box. The one of the most important accessory, bracket wall is missing with other , cables etc. I called store and after almost 30 minutes waiting in line, the answer is return product. Lol
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kyrenian:
I am sorry to hear of your frustrating purchasing experience.
If you ever need assistance with the Monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
DO NOT BUY!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years old have had the panel replaced twice due to ghosting when you first turn it on. The issue has returned again! Waiting on samsung to respond and see if they are willing to do anything to make it right.
No, I would not recommend this to a friendAlright
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but gets hot fast. Good but not great. Good picture though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wax530,
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Good condition but not for sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its just the sound that doesn't work thats all everything else is great
I would recommend this to a friendBrand response from Samsung
Posted .Xela,
Thank you for your review of the Samsung C49HG90 Gaming Monitor. I am very sorry that you are not completely happy with the unit you received.
Your opinions are greatly valued and will be shared with our teams.
Please do not hesitate to reach so that we may assist you this monitor.
You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Samsung stands behind the quality and performance of every product we manufacture, and we back the CHG90 QLED Gaming Monitor with a 1-year manufacturer's limited warranty.
Samsung Monitors
Not impressed/ Rep mislead me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I want at all . Very disappointed, this product appeared on multiple website saying it was better then my Dell 32” wide screen gaming monitor for Xbox series X. No, not at all . Didn’t fit my needs in a Gaming Monitor. Item returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved FHD FreeSync Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
-Samsung Monitors
Broke after 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 14 months, this monitor started throwing up garbage on the screen. It is now completely unusable. I tried all of the video ports and different pc's, all with the same result. I suggest looking at another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the issues you have encountered with your Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved FHD FreeSync Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Monitors
BEWARE! JUNK!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware! This monitor is nothing but junk. While it might look cool, it quits working after a couple of months. I have tried everything to get it to turn on and NOTHING!
No, I would not recommend this to a friendQuite a disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like it, however It kept acting up. I had to restart it multiple times for the screen to show properly. Tried different computers and different cables. Same issue. I expected a lot more for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Furat,
Thank you for having purchased the Samsung - CHG9 Series C49HG90DMN 49" Monitor.
Since the issue you are having is occurring continuously, it may have something to do with the setup.
Please give us the opportunity to better understand your usage environment and troubleshoot towards a solution.
You can reach Samsung Support via any of the following options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
Samsung Monitors
Good at first
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor worked good for a couple months but now all it does when i turn it on is the screen is completely cloudy and i have to wait 20 minutes or turn it off on and on to clear out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the issues you have encountered with your Samsung - CHG9 Series C49HG90DMN Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Only worked for a few days then nothing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first 1 lasted about 7 days, then screen went blue. Wasn't to big of a hassle to return it at best buy. Best buy disappointed we didn't save the box. We will see how long the second one lasts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .bwjj,
I am glad to see that you are pleased with the overall picture quality of our Samsung - CHG9 Series C49HG90DMN 49" monitor, but had an unfortunate issue with a blue screen.
Should you need any assistance with your replacement monitor, please know we are always here to help and can be reached via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Cheap, nothing good beside the size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of junk. Does not go in sleep mode correctly -- AKA bad res changes -- bad interlacing type of lines -- low rez on the horizontal, incredible amount of bad spotting with the backlight. Keep your money! Subpar all around.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MeatSack:
Thank you for sharing your feedback on the Samsung CHG90 QLED Gaming Monitor. I am sorry to see that this model fell short of your expectations.
Please know that the CHG90 features our Quantum Dot Technology, HDR support, and AMD’s Radeon FreeSync™ 2 for extreme gaming enjoyment. Resolution on this model is 3840 X 1080.
Please reach out to us for assistance with your image quality and sleep mode issues.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Monitors/bd-p/monitors
If you have not already done so, we invite you to register your Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We look forward to hearing from you.
- Samsung Solutions
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont care what you saw on you tube. this monitor is not worth getting rid of 2 monitors. playing on such a long monitor give you motion sickness, and browsing the web? you will get annoyed! take my word. do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin:
Thank you for your review of the Samsung C49HG90 Gaming Monitor. I am very sorry that you are not completely happy with the unit you received.
Please give us the opportunity to better understand your usage environment and troubleshoot towards a solution.
You can reach Samsung Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
- Pros mentioned:Large screen
This thing is INSANE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was thinking about getting a 2nd 24 inch monitor so that i could multi task easier while gaming but once i saw this i had to get it. it just made sense. why not have one giant screen instead of two small ones?! plus there will be no split in the middle! the picture quality is amazing the intense curve is impressive, it really makes you feel like you're in the game. it feels like the screen just fills up your entire field of view. very happy with it this beast so far! definitely recommend it.
I would recommend this to a friend Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not keep after finding out that the monitor could not be used for what I needed... also there was no sound from the monitor..found out that these were recalled also, some models.
No, I would not recommend this to a friendBrand response from Samsung
Posted .doEmOB3306,
I am very sorry to see that you have encountered issues with theSamsung - CHG9 Series C49HG90DMN 49" Monitor and have returned it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
- Pros mentioned:Large screen
It worked but 4 years later its done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is an awsome monitor for work I don't use it for gaming, but I bought it 2020 and it's giving me problems it takes a while to warm up for the screen to pop up it while its warming up it has millions of lines running across then little by little and a good 30min it shows the actual background disappointed I have never had problems with any device till now
No, I would not recommend this to a friend Awful monitor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful picture quality and poor build. I had two of these that both went out on me. I would stay away from this monitor.
No, I would not recommend this to a friendParts Missing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item. Parts were missing. Didn't have a chance to turn the monitor on to see what it was like. Will buy a replacement soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sally,
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We hope to have you back as a customer again.
Samsung Monitors
Stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.18 months and the thing took a ****. Read reviews and stay away, do the homework I failed to do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to hear that you are experiencing issues with your monitor. Although your monitor is out of warranty, we invite you to contact Samsung Customer Support for troubleshooting to see if we can resolve your issue over the phone.
If our Customer Support agent determines that service is required, they will review the flat-rate service fee for your monitor. It would not cover the cost of shipping your monitor to us, but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
You can reach Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.