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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 165 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the DeX Pad Dock's portability, easy setup, desktop mode, compatibility, cooling, productivity, charging, and gaming capabilities. They appreciate the convenience of taking it with them when they travel and the ability to use their phone as a computer. The desktop mode allows them to watch streaming services in full screen and the cooling feature helps to keep their phone from overheating. Customers are also positive about the connectivity options, saying it gives them all the essentials to stay connected.However, some customers are negative about the HDMI and USB-C connector. They mention that they already have an HDMI adapter and hub, and that the USB-C connector is too tall for the phone without a case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 165 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer like experience With all my phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product very easy to use lightweight and compatible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - DeX Pad Dock for Galaxy S9/S9+ Mobile Ph

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. No complaints, works great. Thanks!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Samsung S8 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a super case that it will protect your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy DEX Pad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing. Its like having an extra Desktop PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Versatile device. U can be sure of Samsung products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for backup computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as backup computer. I use to edit Docs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it had better positioning for the phone. It is not secured at all while its connected. It could damage your port if plugged/unplugged sideways. Oviously im always careful but still...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works okay but needs improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using the device works and connects to my TV but it does not work as a large screen with certain Apps like Watch Att TV. And is locks constantly which can be annoying.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was ok not big deal i try at home the first thing i find i can't move nothing so i couldn't figure out how to use it so i returned

    No, I would not recommend this to a friend
  • Pros mentioned:
    Hdmi

    Rated 1 out of 5 stars

    Needs improvements

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine if you like taking off your cell phone case every time you use it. I actually cut out a piece of my cell case so I could use without taking it off. Other issue is not all the apps on your cell will work with DeX App. Maybe if I find a USB-C female to USB-C male to connect, then won't need to remove or cut new cell case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's a neat device but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A neat concept but in order to use it you have to take your phone out of its case. Becomes too much of a hassle.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product says s9 but doesn't work well with it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of the problem is that the usb-c connector is too tall for the phone without a case. With different cases the height could vary and not fit right. In my case it didn't fit right and it was loose. Second the hdmi is unreliable, may be because it was open box but also I've read other perople had this problem so not sure. It disconnects every few seconds. The wirless charging is good and fast. Also the box said it is for s8 although the description for best buy says it is for s9. but it didn't really fit and didn't work well. I found a thrid part hdmi usb hub with hdmi connecitons works better and then adding a wireless charger separately does the samething in total as the dex and a bit more reliable. However wirless charge paused error still occurs once in a few hours. But simply lifting and replacing it seems to fix it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ask me in a few months and I may have more to say. it is still to soon to judge.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It was ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchesed it open box and it said everything was in the box and i was missing the charger and the hdmi cable was cracked. Not pleased overall

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Happy w/ Purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get the point of the DEX pad, but it just not a clean cut idea. Using the screen as a trackpad just wasn't very accurate.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works as described, just can't find a reason

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I would use this while traveling but I didn't. With Dex being integrated to Samsung's phones, little reason to purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have been the TV I was using. But I wasn't really all that happy with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible :c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 2 times i used it in 20 days it nor working no more and bestbuy wont swap it because you only give 15 days return policy really dissapointed. First time i ever shoped and best buy and this happens.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Big disappointment.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use my cell phone to watch netflix on my hotel TV. But screen mirroring did not work despite what I tried. Had to return it back.

    No, I would not recommend this to a friend