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Customer Ratings & Reviews

Your price for this item is $3,599.99

Customer reviews

Rating 4.5 out of 5 stars with 432 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the Family Hub refrigerator for its smart features, including the family hub, spacious interior, and counter-depth design. They appreciate the fingerprint-resistant finish, camera, and tablet, as well as the music player. However, some customers have concerns about the noisy ice maker, small interior, high price, and short warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 432 reviews
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator and it works well with our Samsung TV. The family hub is awesome

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator not to thrilled how the ice maker works

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a smart fridge and I love it. Works with Alexa

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it still learning computer part but very happy Enjoying photos on doors

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Many good features in thr family hub

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. highly recommended. Love the design.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Not worth the hype

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this fridge months ago due to COVID it was on back order Waited 4 months to receive it I feel in love the look , design tv monitor it has was awesome Unfortunately after having it for two weeks I decided to exchange it for another fridge The wifi on the tv was always going off The space in the fridge really didn’t care for The ice would get stuck then spill out making a huge mess Also after reading other reviews about future issues I decided to not wait and just return it I wish it would have worked out because that tv on there has many cool functions on there I purchased the LG thin Q will be giving my review about that One in a few weeks

    No, I would not recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Family Fun Fridgerator! Love it!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talk about smart? It practically manages my entire family!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and sleek. Perfect for a modern kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    DON'T DO IT!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very pretty to look at but broke down 7 months after purchase. It's always leaking and just all bad. Don't waste your money, do your research and buy another brand.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Adriana,
      I see that you are experiencing issues with your Samsung Refrigerator leaking water and Understand how much of any inconvenience that can be. I would love to offer some assistance to ensure you machine is working properly. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143282086. We thank you for being a part of our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Great technology I'm satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great stuff and my family like this products thank you.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you, Love, for allowing Samsung to be part of your family. ^Jecca Samsung

  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Nice fridge but layout could be better

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couple of things that prevent a higher rating. Ice maker is very small. Have to rearrange the shelves to even hold a gallon of milk or half gallon of juice. We do like the flex zone tray

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there norse! We are very grateful for your helpful feedback about your experiences with this refrigerator. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Great and very useful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything I wanted just wish the shelves were setup differently

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're so glad to hear you're happy, Naic! Thanks so much for letting us know. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Technology at it's Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So quiet you hardly know its there. All operations are smooth and flawless. The black stainless steel was the right choice, no visible fingerprint. love how the display screen comes on with motion giving you the time and temperature time and temperature. Love everything about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top quality residential frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my wife & I are loving this refrigerator! This frig is the perfect size for our kitchen & I especially love the option of having three cooling zones. As of now I haven't gotten into setting up the Bixby software yet but I will be setting up soon & I am sure it will make our user experience even better!

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this fridge before and I loved it. Left it when I sold my home. Brought it again in my new home. Issue was with customer service with Samsung

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      We are happy that you loved the fridge so much that you even got the same one for your new home. We apologize for your customer support experience with the Family Hub 22.2 Cu. Ft. 4-Door French Door Counter-Depth Fingerprint Resistant Refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.

      https://www.samsung.com/us/support/service/warranty/RF22R7551SG/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144731686

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Mickey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome services from rep Michael! We love this new Samsungfrig.. We have started the food listed made easy after 3 weeks. We enjoyed favorite musics played Bixby! 10 Years Warranty can’t beat that folks. Highly recommended to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This refrigerator works as described.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks great and so far, works great.we’ve only had the unit for about a month, but so far we are very pleased. The instructions for operating the special features are sadly lacking but the on line tools are somewhat complete.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    chillin

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this would not deliver to my area so I had to drive 1 hr and 30 mins to pickup. Had a dent in the door. Called them reordered had to drag all the way back to the store to get another. This one was fine. Love the fridge in general.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice machine is very slow at dispensing cubed and crushed ice. The ice capacity is also very small. Easy to use up all the ice quickly and takes forever to produce more ice. Everything else is great for a counter depth fridge. Love the family hub. Delivery and installation was terrible. After it was too late I noticed a dent and a scratch made by either the delivery people or the warehouse. Handles were installed with plastic still on. Plastic is sticking out from under each handle. Next time I’ll pay closer attention to delivery and installation.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JonM! We want you to have the best posible experience with this refrigerator. This link (https://bit.ly/3bISvI5) can help you ensure you get the most ice possible from your ice maker ^Jecca Samsung