Early Black Friday DealsNew Doorbusters through SundayShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $3,699.99

Customer reviews

Rating 4.5 out of 5 stars with 115 reviews

Rating Filter

Rating by feature

  • Quality

    Rating 4.4 out of 5 stars

  • Value

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers highly value the spaciousness, design, and smart features of the Family Hub 22.2 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator. They appreciate the tablet, deli drawer, and storage capacity. However, some customers have experienced issues with the ice maker freezing and failing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 115 reviews
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great product, more storage space than expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Room for plenty of food. The set up for the Hub was easy and having internet access in the kitchen is very useful. The cabinet depth is great because it does not stick out into the work area. With the app you can see inside the refrigerator with your smart phone.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet

    Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t rave enough about this product, does what all refrigerators do and turns heads with the tablet on the door! Ring works great through the fridge and the expiration tracker is extremely helpful. Too many features to list, try it out you will not be dissapointed!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LosAngeles! I’m delighted to see that our fridge had exactly what you were looking for and more! We value and appreciate your business. ^Gaby Samsung

  • Rated 5 out of 5 stars

    Love this Fridge!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with the Samsung Hub! Set up was easy. Best Buy was great! We had our new refrigerator in 3 days. The installation team was top notch and very thorough. So many fun apps to try from Pandora to photo download on the screen. The Allrecipes app isn't working all the time, but love the shopping list feature. The app on your phone lets you see inside the fridge to see what is on the shelves. We got counter depth which has a little less room. Love the freezer drawer that can be converted to refrigerator. Haven't used the voice command too much yet, but plan to soon. Previous refrigerator was the GE Monogram that gave us so much trouble! So far the Samsung Hub has been wonderful after 3 weeks!!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there! You couldn’t have picked a better fridge! I’m glad to see that we were able to exceed your expectations and that the unit did not let you down! If you ever have any questions or concerns, please feel free to contact us via Facebook Messenger: http://m.me/samsungsupport Twitter: https://bit.ly/2pTYDc7 LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- SAMSUNG
      ^Gaby Samsung

  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Don't really use the tablet screen

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't see much use in the tablet screen. Pretty spacious for the most part, though the freezer section is a bit difficult to access. The ice dispenser's also pretty slow which can get really annoying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting this since Samsung released it. Purchased all new appliances for our new house and this was at the top of my list and we love it. Lots of room and it really looks awesome in the kitchen.

    I would recommend this to a friend
  • Cons mentioned:
    Noisy

    Rated 5 out of 5 stars

    Fun fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use. Lot of fun to send messages and look in the inside from everywhere. Calendar option is great. Only downside is that sometimes it's noisy and Bixby won't setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for the upgrade to the family hub Samsung frigerator from the exact same model without the screen, completely worth it! Too much to list, but just being able to stream music and answer my Ring video doorbell was worth the few hundred dollars in convenience alone. Being able to leave notes, draw on the screen, view the interior of the fridge via cameras and nitifications of expired items to name a few features made the additional cost completely worth it! Even if you don’t use the majority of the tech, having an HD screen with screen savers and the option to add your own photos makes this fridge worth the money. You will not regret this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Bad to the bone!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge! My wife pulls up recipes, our kids update the pictures, and I mirror the Samsung TV! We have had it for almost a year...BAD TO THE BONE!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Truly is the family hub!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the family schedule to the ease of shopping lists and recipes this fridge truly brings it all together. Super easy to use and well designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Counter depth and screen!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fridge.. had the original version, now the 3rd drawer has a lock which is a much needed improvement, and then the screen is amazing, integration with Ring doorbell so I can see the people at my door from the screen on the fridge! A+++++

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Would give more stars if I could

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it love it love it! Perfect size, looks great, and the whole family hub thing is awesome! Got it on sale and installed by BB, could not Ben happier

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Family Hub refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say this refrigerator is just beautiful. I cannot state how much I love the look of it. It’s kind of costly but well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Great refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this family hub refrigerator, it’s simply superb fun family hub, I listen to my fav songs and watch movies while cooking.. Lol lot of fun

    I would recommend this to a friend
  • Pros mentioned:
    Tablet
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Nice feature. However to small

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is small not enough space formally of things. The tablet is a good touch

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Ms Desoto

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator..looks great in my kitchen,haven't used all the functions but I can't wait.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Fridge of the future

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Everyone should have one. So much room to grow into the technology. Great for the kids too!!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're so glad you chose to be a part of the Samsung family, Brett! It's a privilege to take part in helping your family learn and grow. Thanks for the wonderful review! ^Mae Samsung

  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    All good so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ice maker on frig a little slow and does not flow smoothly. Other appliances working well so far.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Awesome Fridge!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were a little hesitant to buy this fridge at first due to the amount. But, we absolutely love this fridge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the Upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to replace my much older fridge with this lovely upgrade. Disappointed that it does not feel as spacious as my old one though, was surprised about that. All in all, am very happy with the regions and cooling options available. Having the media option is a nice touch to listen to music while cooking/cleaning, pulling up recipes, and we even added pictures that scroll as a screensaver.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Michelle, we appreciate all the great things you've highlighted about your new Samsung family hub. It's a privilege to be a part of your home. ^Shifa Samsung

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Beautiful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a beautiful machine. Love this Ice box. The ice box link up with my Samsung pad seamlessly.

    I would recommend this to a friend
Sponsored