Customer Ratings & Reviews
- Model:
- RF28R7551SG
- SKU:
- 6355745
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the spacious interior, smart features, and touch screen of the 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. They appreciate the convenience of the Family Hub features, the ample storage space, and the ability to control the refrigerator using their smartphones. However, some customers have experienced issues with the ice maker and the lack of adjustable shelves.
This summary was generated by AI based on customer reviews.
Small inside
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features on the fridge but the inside is small. A gallon of milk or water is a tight squeeze in the door and even a half gallon on the top shel is snug, you need to lay it down or touches top of fridge. Shelves dont really accomadate height. There is no egg tray either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mana,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/samsung/us/home-appliance/pdf/08152019/RF28R7551SR_V6.pdf
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7551SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427836
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Features
Pretty cool fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge. Everything seems to be working thus far. Time will tell if everything holds up. Nice looking, cool features.
I would recommend this to a friend Highlight of the kitchen
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewing this after a year of use. The Refrigerator itself has been working flawlessly - no issues with the icemaker or any other component - so fully satisfied by the same. The Display unit works very well as well. It is a Tizen based touchscreen device - not Apple level of intuitive Ui but works well once you play around a bit. Would love if a native Youttube and Facebook app can be added - as of now i am able to use the browser for the same.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The family Hub board is my wife's favorite. She enjoys posting family photos. And being able to play music while in the kitchen.
I would recommend this to a friendBrand response from Samsung
Posted .We are excited to hear that the family hub is meeting the needs of your family, Jv20. Thank you for choosing Samsung. ^Lo
Best refrigerator I have ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator I have ever had. My kids and visiting friends cannot help playing around with the screen
I would recommend this to a friendFamily hub is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. Having Pictures of the grandkids, schedule, weather, and other apps that start the day.
I would recommend this to a friendGreat Product With Appealing Features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator product, just loved the cool features i.e. twin cooling plus, wi-fi and bixby enabled especially the intelligent voice assitant bixby voice 2.0 and I can just answer any of my phone calls using the family hub and also stay connected and add notes to the family hub from my mobile phone. The imporant thing is the stainless steel helps maintaining the consistent temperature throughout the refrigerator. Nice look and feel.
I would recommend this to a friendBest service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chester and his Best Buy Geeks arrived on the allotted time and brought with them the beautiful Samsung fridge I had bought. They are nicest Geeks I ever met. Professional, kind, experts, patient, I really enjoyed their company. If this is the service norm in Best Buy, I would continue to joyfully buy there and recommend you do too. The service in store (Spring Meadow, Toledo, OH) was also excellent. There I was attended to by two wonderful guys, both called Jason. All in all, a wonderful experience.
I would recommend this to a friendFridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love all our samsung products, the family hub has good features, but could be more compatible.
I would recommend this to a friendGreat design, high tech
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Met our expectations, however the shelves are not adjustable and you can’t fit larger size pots or containers with food.
I would recommend this to a friendLove my Family Hib
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have wanted a gourmet kitchen for 20 years finally got it and this refrigerator is the icing on the cake. Absolutely love it!!
I would recommend this to a friend- Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. The apperance , ice maker etc.. i like everything so far.
I would recommend this to a friend Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sells the best products and the best service to it customers love my Samsung refrigerator
I would recommend this to a friendLove!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge! It does everything it is made to do and the family hub function is really fun to have!
I would recommend this to a friendGreat Refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly with good WiFi connection. Ample inside space is also a plus.
I would recommend this to a friendall our family members endorses this a good buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 months now from the purchased date, all of our family members endorses this as a very good buy. Amazing performance, managing the daily needs and also the frozen space. Pull out doors for freezer is convenient and also the center pull out door is easy to access even for kids at the age of five. Plus the samsung hub is a very good added advantage, speaker gives amazing quality, me and my spouse always listen to the music while cooking.
I would recommend this to a friend- Pros mentioned:Overall performance
Can’t go wrong
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Refrigerator! Ice maker works and isn’t as some have reviewed at least for us.
I would recommend this to a friend good product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge it has everything that you want. The kids enjoyed it well. It deserves
I would recommend this to a friend- Pros mentioned:Overall performance
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this after numerous hours of research and what a great buy. Remodeling our kitchen with all Samsung appliances
I would recommend this to a friend - Pros mentioned:Design
Best Fridge Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderfully designed refrigerator, It is everything I expected and more!
I would recommend this to a friend