Customer Ratings & Reviews
- Model:
- RF28R7551SG
- SKU:
- 6355745
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the spacious interior, smart features, and touch screen of the 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. They appreciate the convenience of the Family Hub features, the ample storage space, and the ability to control the refrigerator using their smartphones. However, some customers have experienced issues with the ice maker and the lack of adjustable shelves.
This summary was generated by AI based on customer reviews.
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very useful and perfect for a big family. One of my favorite features is seeing the recipes, as well as having access to videos while you can cook.
I would recommend this to a friendAmazing fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can text, see inside your fridge when grocery shopping, my kids love the drawing board and it teaches new words everyday. It is sooo amazing!!! Loving it!
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is thrilled to be part of your family, Bellabee! We're glad to know you're enjoying all the great features of this refrigerator. ^Jecca
Thrilled with this fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with this purchase! It has all the amenities Inwas looking for plus more! The family hub is really neat and so easy to use. Love this fridge!
I would recommend this to a friendBest appliance manager.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rob in the boardman Ohio store was awesome to work with! Very knowledgeable and helped fix a bad situation. I will never buy another appliance from anywhere before I go there.
I would recommend this to a friendLove this Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator! Spacious and has a huge freezer! Love the “hub” just have to get more tech savvy to fully use it without my kids showing me!
I would recommend this to a friendLove the middle draw.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Smart app. is an awesome feature. Use the middle draw, for drinks this way the whole refrig doesnt have to be opened each time for a drink. Drinks are really cold as well.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However we noticed quite a few scratches on the one door about a week after delivery. Other than that, it works great! Keeps food cold better than prior appliance. Glad i made the switch!
I would recommend this to a friendSamsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge! My husband bought it for me on Mother’s Day! It’s definitely worth it and these fridge speakers are pretty loud too. Water and ice works great too.
I would recommend this to a friend- Cons mentioned:Ice maker
Not happy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the refrigerator for 10 months now, I have had 2 major issues. In the initial install the fridge would shot my breaker and had to get an electrician to make a modification. now my ice maker is broken. Called Samsung and repair rep did not fix the issue. Now I am still trying to get it fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vally! We appreciate your feedback about this. It sounds like you are on the right path to getting this refrigerator fixed. We hope you will be able to enjoy it for a very long time. ^Jecca
Picked the refrigerator because of the two drawers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not technology savvy so am having trouble getting my calendar and pictures from my computer loaded - I have a Apple - Other than that I like the refrigerator and everything else about it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi 1942! If you would like some assistance with using the FamilyHub, you can contact our SmartThings department at 866-813-2404. ^Jecca
Amazing refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So in love with my smart hub refrigerator working so well so far. Love the feature of displaying pictures and videos and all other smart features
I would recommend this to a friendNeeded it, Got it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This out of stock everywhere hard to find refrigerator finally showed up in inventory at Best Buy first. Grabbed it and had it delivered / installed. They did a great job.
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this fridge, just wish the shelves on the right were larger but get why they can't be because of the computer in the door.
I would recommend this to a friendFun for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only concern is limited space for large standing containers such as milk gallons. Probably not the most practical purchase, but it’s a cool gadget and has some entertaining features.
I would recommend this to a friendUnhappy with samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I have had my Samsung fridge for about 15 months. My fridge stopped working in November and all food went bad. Also keep getting error code 41. Not under warranty. Had a tech come out140.00 to tell me the mother board and main screen need to be replaced and it’s possible there could be more wrong like wiring. I am still paying on this 3000.00 refrigerator and it is out of warranty. If I could send back and get my money back I would. I Will never buy Samsung again with all their problems and I will make it known to everyone. It’s gonna cost a lot more to fix. Samsung you should be ashamed of yourselves for making products that don’t last more than a year and then charge to fix. Unhappy consumer as of today 1/25 I have been told that this unrepairable. Now I have no refridgerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would love to speak with you further about the concerns you are having with your refrigerator. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144113989) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Smart House Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fridge, with so many different features! It has both Bixby AND Alexa, plays Spotify, it's like your phone on your fridge door!
I would recommend this to a friendIt's cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live the fridge except the left door has a very small shelf that makes no sense.. also, i hate that the internet doesn't always work since day 1. Always have issues going on YouTube.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Alexa! This link (https://bit.ly/360n2ww) has some steps you can take when the refrigerator is not connecting to the network properly. ^Jecca
Awesome fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was skeptical about buying this because I didn't want my children playing with the tablet but I can honestly say I'm proud we decided to purchase it. My family loves it
I would recommend this to a friendBest refrigerator out.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love the features on this fridge. The only downside is that it doesn’t store many taller drink containers like milk or juice. You have to get a little creative.
I would recommend this to a friendMy Samsung Family Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best Refrigerator I ever purchase. I give the Samsung Refrigerator five stars, everything about it, I love and it service my family perfectly.
I would recommend this to a friend