Customer Ratings & Reviews
- Model:
- RF28R7551SG
- SKU:
- 6355745
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the spacious interior, smart features, and touch screen of the 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. They appreciate the convenience of the Family Hub features, the ample storage space, and the ability to control the refrigerator using their smartphones. However, some customers have experienced issues with the ice maker and the lack of adjustable shelves.
This summary was generated by AI based on customer reviews.
Not happy with delivery and set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery ever. So rude the first time and just left. Second time was just as bad. Guy didn’t set up other than plugging it in and then I got yelled at by the manager who then proceeded to hang up on me when she realized she had called the wrong customer. Unbelievable. My husband had to spend a lot of the day undoing plastic, installing everything, putting on the handles and getting the refrigerator level. Did not post my original review. I am still angry in thinking about this, and just happened to see that my original review was not posted when I was looking in my email to see which model I had purchased. So, I’ll take the time to post again because I already lost days of my time dealing with this.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Not a complete thought.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great fridge but the ice maker does freeze over. It is a reoccurring pain. have to thaw every other week. Also the touch screen does not respond.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Oliver! We appreciate you taking the time to bring this matter to our attention. I understand that your unit's ice maker is not working as it should and the screen is not working. Please see the link below to help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001012/)
(https://www.samsung.com/us/support/troubleshooting/TSG01202605/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143961244
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Ice maker
worst ref
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ref on the market. Ice maker breaks down and can't keep up with demand for ice. Several calls were made for repairs and finally Samsung issued a payment for new ref.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'm terribly sorry for your experience. I know how frustrating it can be when results and expectations do not quite meet. I am happy to hear we are taking steps to make this issue right. We appreciate your feedback. ^Pat
Stay away from Samsung!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung refrigerators are the worst ever and the company itself runs on unethical values. There are several design faults in the refrigerator which the company denies. Customer service is the most pathetic. Stay away from Samsung and its products, otherwise you will just be wasting your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sandy, we are sorry to hear that your experience has been less than ideal. This is by no means the type of experience we expect for our customers. You are a valued customer and your opinion matters to us. We would love the opportunity to inquire further about your concerns. For more assistance, please reach out to our support team on Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. When you contact us please be sure to include ticket number (1143133340) to help us pull up your information. We thank you for choosing Samsung. ^Lena
Stay away from Samsung!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung refrigerators are the worst ever and the company itself runs on unethical values. There are several design faults in the refrigerator which the company denies. Customer service is the most pathetic. Stay away from Samsung and its products, otherwise you will just be wasting your money
No, I would not recommend this to a friendLG won't honor their warranty and my fridge is 4 y
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG refuses to honor their warranty even though my fridge is only 4 years old. It slowly started working and now it doesn't work at all. I'll never buy another LG product
No, I would not recommend this to a friendTouchscreen becomes unresponsive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touchscreen becomes unresponsive after months. I do not recommend any of the family hub refrigerators. Samsung support is also terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly purchased Samsung Refrigerator. There are several important things that we can go over to make sure you are getting the best performance from your machine. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142598447. We thank you for being a part of the Samsung family. ^Brad
touchscreen stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a year after the warranty expired, the touchpad stopped working. I decided to turn the screen off and not to buy another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there dan28! We're sorry to hear that you're having issues with the Family Hub. Even though you are past the warranty period, Samsung is still here to help in any way that we can. If you'd like, you can reference ticket number 1143729307, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca