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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 668 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the spacious interior, smart features, and touch screen of the 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. They appreciate the convenience of the Family Hub features, the ample storage space, and the ability to control the refrigerator using their smartphones. However, some customers have experienced issues with the ice maker and the lack of adjustable shelves.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 668 reviews
  • Pros mentioned:
    Features

    Rated 4 out of 5 stars

    Great fridge. Wish there were more smart features.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the smart features on the fridge, but I wish there was a way to lock it down a little bit. The kids use it as a toy, and as a result- the productivity goes out the window. Also, they leave fingerprints all over the screen that are extremely visible. Also wish Pandora functionality worked better. The screen mirroring of my Samsung TV is a little glitchy. Other than that, it's cool. Hope it lasts, but glad I got the warranty.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are really grateful for the insightful feedback, RichCberry! Samsung is always looking for ways to improve the customer experience. ^Jecca Samsung

  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator tons of space and looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the flex zone. Changing from drinks to Deli anytime we need to. Also loving the view inside. I can be in the next room check from my phone using the family hub, whats inside. It keeps track of item when you place them label front. It tells you automatically when they are about to expire. You can have it add them to your shopping list. You can even order your shopping list with the push of one button wow

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First few days, the water dispenser does not stop dripping water making a real mess in the kitchen and kind of annoying but after we stopped using it for a few days and then tried it again, the dripping stopped! I like the smart hub that comes with it. If not for the dripping water dispenser, might have given this 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Design, Features

    Rated 5 out of 5 stars

    One smart refrigerator!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! This is a refrigerator from the future. It is feature rich, beautiful, and functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply amazing! The capabilities of this fridge are endless. I would never think I would need all the bells and whistles this thing capable of, but now I feel I can’t live without them. It really adds to anyone who is going for the smart house lifestyle! It did come with a few minor defects, scratches on the upper doors, but Best Buy was quick to replace and make things right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is amazing and keeps my food fresh for longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best refrigerator purchase I've ever made. The grandkids love the display and it's availability to strean youtube and other things they like. I'd thought this unit had the craft ice feature, but I'd later realized it was another brand's feature. I totally satisfied with the amount of refrigerator space and it's overall performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products just get better and better. This refrigerator is absolutely beautiful in the home. We've only had it for a short time but everything is working flawlessly. One would think that that family hub touch screen is a little over the top but "not so" it's amazing how handy and helpful it's been. The metal cooling makes a big difference as well, I can't say enough good about this product.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Family Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The space in this refrigerator is tremendous. Of course the Family Hub is great for displaying family pics, playing music and helping us stay up to date with the calendar of events. One minor drawback to this refrigerator is that the doors are not as heavy as our last Samsung and needs a little extra effort to close. The space has been awesome so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing - Technology Meets Functionality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is awesome. I am so pleased with this product. The family hub is of course amazing. The apps to use at your fingertips and being able to see what's in the fridge while out shopping, pretty sweet. Playing music or watching a video about a recipe is so convenient. The versatility of the fridge shelves are great. Also, the middle drawer option is ver nice. My kids love it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very nice. Lots of space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent so far. Lots of space inside. Looks very nice .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is working beri good condition. I like it . I recommend for buying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge inside! Fun And elegant edition to kitchen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy install is the way to go!! Awesome and safe. The refrigerator is awesome and full of tech for the nerd in all of us. I wish 2 things which may come in upgrades. 1 Alexa integration ability instead of bixby, and 2 more control from the phone app so you don’t have to sit in front of the fridge and configure every thing! But those are tiny to beauty of this refrigerator!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased, because after 20 yrs old fridge went kaput... We love it. We have plenty of room with this size . We hooked it up to WiFi and enjoy our music well we prepare dinner. Prior to purchasing I read some old reviews regarding ice maker leaking. We followed the instructions from installation techs, and have had no problems... Looks like Samsung fixed that issue...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent layout, plenty of room and the family hub has several useful features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Legendary Refrigerator!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is an all in one entertaining piece for your home. It can be a party, cooking show, and a office all in one place. The fact that Samsung even made this is beyond genius. I swear I wasn’t thinking we needed a refrigerator that did all of this and it was pointless but I couldn’t be more wrong. If your thinking about this purchase, stop now, and do it! Buy it now. Right now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the family hub features. Plenty of room in the frig and the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Best fridge out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the top of the line Samsung? Only the best. Eye catcher.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Awesome technology on a fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super roomy, very sleek look, very quiet when making ice

    I would recommend this to a friend