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Customer Ratings & Reviews

Your price for this item is $3,959.99

Customer reviews

Rating 4.2 out of 5 stars with 396 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are satisfied with the smart features, spacious interior, flex zone, tablet, camera, design, shopping list, and fingerprint-resistant surfaces of the 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub. However, some customers have expressed concerns about the ice maker's slow production and unreliability, as well as the refrigerator's high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 396 reviews
  • Rated 4 out of 5 stars

    Easy to operate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and stylish & modern. It's features are user friendly and is updated with the latest technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mac & Mac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is amazing it could be a bit mor friendly user not everyone at home is tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it now for 1 year its really good and i love it only thing the freezer part was giving some trouble but gerk squad came out and fix the problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems like a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is fine but installation tech failed to level the refrigerator and the left door does not stay open, needs constant holding

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer and functions it has. Love the space! Only downside I wish it had a meat drawer for lunch meats and cheeses.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So many features!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love not having door handles!!!! Still learning all the features. It’s very quiet and has plenty of storage

    I would recommend this to a friend
  • Cons mentioned:
    Warranty

    Rated 1 out of 5 stars

    Samsung should stick to TV's!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid over $4,000 for the refrigerator, It died at 3 years and two weeks. Two weeks after the warranty expired. When I bought it the salesman told me it had a one year manufactures warranty and I could but a three year extended warranty for a total of four years. When I called I was told it was out of warranty runs concurrently with the one year manufactures warranty so no warranty coverage... Samsung said extended warranty's start after theirs not concurrent otherwise their first question would be 'Do you have an extended warranty' and of answered yes they would say call them then... But Best Buy and Geek Squad said too bad for me! Top pf the line Samsung appliance lasted 3 years. DO NOT BUY!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsung Customer, I understand that you are having some concerns with your Samsung Refrigerator not working and understand how upsetting that must be. I would love to chat and see how we can help improve your experience. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143669809. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 3 out of 5 stars

    Smart functions minimal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator concept and function are superb. The smart functions and tablet interface leave a lot to be desired unfortunately. Not quite what we were sold on. But a solid fridge.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Screen Failed after less than 18 months.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boooo Samsung. Never again. From day 1 we've had issues with the ice maker frosting over and jamming up. Need to defrost it every 2 weeks. Search the internet and you will find lots of people seem to have this issue and Samsung doesn't do anything to help. The icing on the cake is the screen, dead after 18 months. 12 month warranty they hide behind. Nevermind the apps, that novelty wears off pretty quickly. There are absolutely no controls without the touch screen, so temperature / defrost /ice maker control is gone. Looks like I'm stuck with $1000 repair bill on my reasonably new fridge, and they couldn't care less. Never again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your experience with us, KenC. We would love to speak with you further regarding this to see what we can do to help. Please reach out to us via any of the following outlets and reference ticket number 1140768553.

      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you! ^Lo Samsung

  • Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge does it all. I see my Ring doorbell on this. You can set multiple timers and name the (this was great at Thanksgiving). It suggests recipes for what’s in your fridge. Simply awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit to replace an almost 20 year old fridge. This is larger and has more features. The interior is spacious and easy to access. I'm hoping to get 15 years of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Frdge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! Product looks good on the outside; the lighting inside is nice and bright; some unexpected, but pleasant features on the door screen; ice and water feature working nicely

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, we don't use all the apps, but this refrigerator is so nice. We've had it for 5 months and we really like it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First delivery had damaged front.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front panel had a ding in it which they replaced within a week. However replacement had a different texture when you look at it from the right angle. Replacement delivery people couldn’t said it and it made me feel like I was being too OCD. Eventually I gave up and just took it as is because we just don’t have the time to deal with this issue anymore.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just what we've been looking for a hub refrigerator with all the trimmings, work's fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technologically funny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used all the features of my new tech fridge yet but so far everyday I explore something new that keep me entertained. My family put posts and pictures and it is so funny to see our ibteraction through the fridge panel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE LOVE LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting this refrigerator and finally got it for my birthday! It's everything I expected it to be. 3.0 is the newest version and I like all the features it offers. Wish 4 doors are all flex. I hope it lasts a long time!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the quality and design you would expect, specially for the price paid. The tiuxh screen keeps freezing or being unresponsive 70% of the time, forcing us to reboot it almost every 2 or 3 days. The ice dispensers is a nightmare. Makes us feel like it was designed by someone never puts ice in their drinks. Most of the tune you also get water when pressing the ice function by touching the water function that are together. If you need to get ice to a small glass or water bottle, you must para it to a wide neck glass or container since it will not be possible. You have to access to the ice drawer or container in any way other than trough the dispenser. Very poorly designed!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142655643. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Very functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung HUB fridge, is very functional. Specially the multi zone temperatures and the ring app.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's fantastic JoshO! Thank you for taking the time to tell us how much you love your new Samsung Family Hub. I am thrilled to know it has added a little something special to your kitchen. Thanks for being the best part of Samsung! ^Shifa Samsung

  • Rated 4 out of 5 stars

    Pretty cool frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to bad love the screen and apps, could use a little tweaking in the shelf sizes but overall very nice

    I would recommend this to a friend