Customer Ratings & Reviews
- Model:
- RF28N9780SR
- SKU:
- 6196191
Rating by feature
- Storage Capacity
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers are satisfied with the smart features, spacious interior, flex zone, tablet, camera, design, shopping list, and fingerprint-resistant surfaces of the 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub. However, some customers have expressed concerns about the ice maker's slow production and unreliability, as well as the refrigerator's high price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Bad Ice Maker Unit and Horrible Geek Squad Protect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The samsung refrigerators are apparently notorious for having a bad design in the ice maker. it constantly freezes over and the ice has to be chipped away. The worse part is the Geek Squad protection that you pay for. I have had this serviced 2 times now and the experience is bad. They are supposed to send you the parts needed to replace / repair the unit. You get a call on the day they are supposed to show up saying they cannot come out as the parts have not been delivered. Horrible experience and waste of days taken off of work to be home. SHAME ON BEST BUY GEEK SQUAD
No, I would not recommend this to a friend - Cons mentioned:Ice maker
I wouldn't do it again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My icemaker has been plagued with issues, which required at least three service calls during the warranty period. None of the Samsung fixes corrected the problem with the icemaker becoming an iceburg. I have contacted Samsung several times attempting to get them to correct the issue, now to be told its beyond the warranty period and offering to fix it for almost $500. Not only is that a steep price, but what assurance can I assume that will actually fix it at this point?
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure how this refrigerator has so many good reviews. I was warned not to buy this fridge because the ice maker always freezes up and does not work. That is the truth that’s what I get for not listening. Anytime I find out someone that has the fridge they say the same thing that it is the worst. I bought it because of the four doors which I love. I bought all the Samsung appliances to match the refrigerator, dishwasher, microwave and stove. I spent a lot of money and wish I still had my old ones that were 15+ years old. They we’re still working great. I haven’t even had these appliances for 1 yr and the dishwasher and fridge are the worst products. The refrigerators ice machine which I was told had been upgraded from the past models and worked better then before was not the truth. My dishwasher I have to restart anywhere from 1-5 times for it to work. I would seriously consider not buying Samsung. I really hope this helps someone to make a better purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, CMGM, for sharing your experience with us. Samsung values the opinions of all our customers. ^Jecca
- Cons mentioned:Ice maker
Cool fridge but nothing works right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Staying connected to internet spotty at best but I will say with the last update now it will stay connected but I can’t access it through the app. Before update no problem with that! Biggest upset is the simplest... the ice maker! I wish I would’ve read reviews sooner. They can’t fix it and now they are putting it on my dime. SAMSUNG told me “sorry you are out of warranty”. The fridge is just over a year old and they have already been out to try and fix it! STAY AWAY FROM THIS FRIDGE!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dadof4. We understand how frustrating it is when desired results aren't quite met. Here is a link that will help you find a service provider that can help you get an out of warranty repair (http://bit.ly/2ksKPDF). We hope you find it helpful. ^Lo
A Must Appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't a fan of the idea of a family hub fridge but not anymore. The simplicity and functionality of this appliance on hands or on the palm of your hand has made life so much easier. Bixby is amazing as well and pretty advanced.
I would recommend this to a friendBrand response from Samsung
Posted .Hey Parth, glad to hear that you love your unit! All the features are pretty neat. The more you explore, the more fun you will have. ^SuSu
Piece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from Samsung broken beyond repair after 4 years . What waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the state of your fridge, JacquesL. We would want to know more information about what's going on with your fridge and, at the same time, discuss what options can be taken to help you fix it.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147771136, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
If you like having ice, don’t buy this fridge!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stops making ice. The process of getting it serviced the 1st time was a total nightmare + I have the total tech. After first no show from repair service, 2nd attempt, they replaced ice maker. Two months later that one has stopped making ice. 3rd service call scheduled. It appears I am in for a long frustrating and time consuming battle over this faulty fridge. How many times will ice maker have to be replaced before Samsung and Best Buy will make this right??? Never buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for sending your review. We sincerely apologize for the inconvenience this has caused you, that the ice maker stopped making ice, especially with the Customer support. I completely understand that the experience is not ideal.
I recommend following the steps in these links below to help you with this concern:
Ice maker not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
How to maintain your Ice maker:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference:
https://www.samsung.com/us/support/service/warranty/RF28N9780SR/AA
Please feel free to get back to us via the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144858349, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
BEAUTIFUL BUT NOT COMPATIBLE TO APPLE & SAMSUNG SM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT COMPATIBLE TO APPLE PHONE NOR SAMSUNG SMART TV
No, I would not recommend this to a friendAwesome refridgerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We all live this refridgerator. If your into technology like we are this is a great choice.
I would recommend this to a friendBrand response from Samsung
Posted .We are happy to hear that the Family Hub refrigerator is perfect for your household. Thank you for the 5 Stars! ^Lo
Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome design and amazing performance. Love the tablet and its features....
I would recommend this to a friendDon’t get a Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. My refrigerator gave out and Samsung support is horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, TanyaH.
Let us go ahead and provide you with some help on how to get you refrigerator to work again.
This link will show you how to fix a refrigerator that is not cooling at all.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If you believe there is a power issue, please visit this link for steps to be taken.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
After power cycling, please verify the temperatures and other settings are configured as desired using this link:
https://www.samsung.com/us/support/answer/ANS00080450/
Please get in touch through these channels if you need further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145813069) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
No where on this link to ask questions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What year did this come out? What are the difference and year the Model # RF28M9580SG came out? About to buy! Help someone??
I would recommend this to a friendBrand response from Samsung
Posted .Hi John!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Refrigerator. I understand you want to know when this Samsung Refrigerator (RF28N9780SG, RF28M9580SG) came out.
Samsung Refrigerator RF28N9780SG came out in 2018, while Samsung Refrigerator RF28M9580SG came out in 2017. You may also refer to these links for the difference between these two models:
RF28M9580SG: https://image-us.samsung.com/SamsungUS/RF28M9580SR_V3.pdf
RF28N9780SG: https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-flex/pd/rf28n9780sg/pdf/RF28N9780SG_v6.pdf/RF28N9780SG_v6.pdf.
Below are the manual user links for these two models:
Samsung Refrigerator RF28N9780SG: https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf.
Samsung Refrigerator RF28M9580SG: https://downloadcenter.samsung.com/content/UM/201904/20190416173118360/T-TYPE_RF9500KM_DA68-03460F-03_EN_MES_CFR.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144788991
Have a great day.
Melardo
- Cons mentioned:Ice maker
Worst fridge on the market!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst refrigerator I have owned. The internet keeps disconnecting on it, the ice maker keeps breaking, I have to constantly reset the entire system in hopes to get it working properly. Don’t waste your money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator Ice maker and Family Hub panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142651036. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is one of the worst purchases I have ever made. Ice maker does not work, This is an ongoing issue with most Samsung refrigerators and Samsung has made an active decision not to be responsible for this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. I'm sorry to hear that your ice maker is not working. I understand how important it is to have a working ice maker and we apologize for the inconvenience this has caused you. We would like to help you through this experience.
To help you with this, I am providing you with this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on the options on "What is your ice maker doing".
I also recommend you watch the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung Refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144196142.
-Noraina
Freezer stop working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer failed after 12 months. System detected high temp on freezer @ 54 Degrees F. Also ice maker keeps developing frost and ice forming on the tray. A technician came over and confirm compressor failure. Also, I have to pay for a redesigned ice making kit to prevent the ice maker from forming frost preventing the ice maker from making ice. The compressor is covered under warranty but I have to pay for the redesigned ice making kit costing me a total of $438.00 including labor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RonAgra,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's ice maker not working properly and the freezer's temperature failing. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28N9780SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470180
Thank you for choosing Samsung. Have a great day.
-Trisha-
Very cheap stainless thin steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product the stainless steel is extremely cheap even a broomstick will cause a major dent in it extremely fragile stainless i have never seen anything so cheap on modern namebrand appliances but then again the once good brand samsung has turned into a very cheap low quality brand even their tvs are complete junk nowadays
No, I would not recommend this to a friend