Customer Ratings & Reviews
- Model:
- NX58K9850SG
- |
- SKU:
- 4892510
Customer reviews
Rating 4.5 out of 5 stars with 569 reviews
(569 customer reviews)Rating by feature
- Quality4.2
Rating 4.2 out of 5 stars
- Value4.0
Rating 4.0 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the Flex Duo™ range's large oven size and ease of cleaning, with many praising the dual ovens and simple operation. They also appreciate the powerful burners and the stylish appearance of the appliance. However, some customers have reported issues with the convection fan's noise and a few find the stove expensive. The control panel's usability has also received mixed feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Oven size
Rated 5 out of 5 stars
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and I really like the double oven feature.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Easy and looks great. Easy to use and to clean
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friend - Pros mentioned:Oven size
Rated 5 out of 5 stars
fits perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great upgrade works as designed double level is greaT
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Great range for perfectionist cooks!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the stainless steel top, am amazed at how easily it cleans. Like that oven preheats so quickly (about 6 mins for 350*). Like that oven contains heat, and has no heat loss. Like that everything that I have cooked, has turned out delicious. Overall, I love my new range!!
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Crapped out after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this installed Aug 2017 by BestBuy in our new kitchen. Just crapped out last month. Appliance plan from Consumers Energy is working on it, but 2 years? Come on! The oven temps were way off! They replaced temp sensors. Nice unit until everything was either overcooked or way underdone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Alfie92. ^Lo
- Pros mentioned:Features
Rated 5 out of 5 stars
Samsung stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product - very satisfied with the various features.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friend - Pros mentioned:Oven size
Rated 4 out of 5 stars
Like the dual oven, burners and griddle are great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Burners are very hot and great for cooking. Great double oven
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friend - Pros mentioned:Oven size
Rated 5 out of 5 stars
nice stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does exactly what we want. the dual oven is great.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Very easy and provides options for the oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and provides many options for the single oven.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Not big enough and poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason I purchased this range was to be able to cook a turkey and a ham at the same time. It’s simply not big enough. If the bottom drawer was gone for the extra room it would probably fit a medium sized turkey on the bottom half. The burners on the top are very poor quality. There really is no in between settings “ high or low” that’s all you get for control of your flam. The middle griddle doesn’t heat evenly. You can only use the middle of it. I’m very disappointed in my whole kitchen setup. Not one of the Samsung appliances meet my expectations of a good product. I wish I could exchange it all for Kitchen Aid appliances. Samsung, never again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wildman199,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of not meeting your expectation. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
I highly recommend clicking on this link for the specifications of this product:
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NX58K9850.pdf
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9850SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144496772
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 4 out of 5 stars
Oven has some Jekyll and Hyde Tendencies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't try to make delicate items when in dual oven mode. Cooking works way better when you have the whole oven to spread out the heat. Delicate baked goods (cakes, cookies, breads) will tend to burn or be under cooked if you try to cook it in the duo position. Otherwise, it is a good product.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us, JBSMoove. ^Lo
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited about this stove, but when we went to install the unit it leaks gas. Samsung has been terrible about helping to get this resolved. It is making me question the samsung choice and not LG It is impossible to say if the stove is good or works like I had hoped as it is BAD OUT OF THE BOX
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tigger,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having a possible gas leak. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
The gas smell from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9850SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144492104
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 1 out of 5 stars
Avoid This Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you spend $2800.00 on a stove you expect quality product, when you purchase $10,000 dollars of matching Samsung Appliances, you assume you've made a wise choice, especially since this range is still highly rated. We have had issues with this range starting not long after we purchased it. The oven air sensor has gone out numerous times and have required fixing from CenterPoint Service Plus. The last time they were out, they said they will not repair it again for the same issue. Well guess what? The oven won't heat again. I would NOT recommend this appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kmdole,
Thank you for bringing this to our attention. We appreciate you letting us know that the oven in your Samsung range won't heat again. We apologize for the inconvenience this has caused you, especially since it happened numerous times already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the troubleshooting guide you can try when the oven in your Samsung range has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information on how to calibrate your oven's temperature.
https://www.samsung.com/us/support/answer/ANS00049012/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58K9850SG/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144469665
-Angelica
Rated 1 out of 5 stars
Heinous, over priced piece of garbage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The double oven is a total joke, not even worth it! I have the divider in the basement. The temps are never even, have to always use thermometer in the oven, as well as a instant reading thermometer or nothing would be cooked correctly. I owned a restuarant, trust me on this, it's awful. I am extremely picky about cleaning and keeping my appliances looking like new. This one literally scratched on the top the first time I cleaned it. I used a soft soft cloth and never scrub, it should not have scratched. The outside looks all nice and beautiful as people say, but that is not all that is important by any means.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Flex Duo Range. I am sure that you will love this product. Always remember, for the most accurate cooking temperatures when using your Flex Divider, you MUST use the top and bottom ovens at the same time or heat will escape to the used portion. Thank you for choosing Samsung. ^Brad
Rated 5 out of 5 stars
No Complaints - looks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven has nice features and looks good. I have this installed in an island. Irs the only slide in i could find that has a top lip around the top of the oven to cover the gaps and give it that custom drop in look.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Fantastic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove has been great and after a year still works flawlessly. The WiFi option is great for when your in a rush to turn on or forgot to turn off.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, it worked perfectly, I've used electric for years and thought it would be difficult to get used to, not at all, everything cooked as expected. I wish I did this sooner.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Best Stove Ever Owned!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove! Can cook 2 different things (i.e fish and bake) at the same time and the odors won't mix. Cooks/bakes rather quickly. Love the fact the knobs are lite when stove top is on - great precaution!
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Love the cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish that all options work with both top, bottom, or full oven, Warm only works with full oven, bake without convection works only in bottom not in top. Little difficult to slide racks over open door with heavy roast.
This review is from Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Not very smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How the heck do you connect this to WiFi and the app. It’s a pain in the rear end. Also the top oven only heats from the top for expect to have Burnt food Ir you don’t keep an eye on the cooking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there. I understand how frustrating it is when desired results aren't quite achieved. Please reach out to our SmartThings department at 866-813-2404 for assistance with app connectivity. ^Lo





















