Customer Ratings & Reviews
- Model:
- NX58K9850SG
- SKU:
- 4892510
Rating by feature
- Quality
Rating 4.2 out of 5 stars
- Value
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the Flex Duo™ range's large oven size and ease of cleaning, with many praising the dual ovens and simple operation. They also appreciate the powerful burners and the stylish appearance of the appliance. However, some customers have reported issues with the convection fan's noise and a few find the stove expensive. The control panel's usability has also received mixed feedback.
This summary was generated by AI based on customer reviews.
Terrific product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Innovative design and superior quality. Highly impressed
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks so high tech. It is beautiful with the matching appliances.
I would recommend this to a friendGreat looking gas range!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the double oven. Middle burner could be better designed.
I would recommend this to a friendWorks Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our purchase. Thank you very much!
I would recommend this to a friendBeautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't wait to use it, I had the single oven and lived it.
I would recommend this to a friendIt sings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has wifi and it sings to ya when its preheated
I would recommend this to a friendI love it. Looks perfect in my kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with my purchase. It’s perfect i Love it
I would recommend this to a friendFantastic purchase and I already love the performa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic purchase and I already love the performance
I would recommend this to a friendAwesome SS oven loaded with tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my kitchen renovation. Looks great.
I would recommend this to a friendGood looking range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid unit, flexible space, high end built in look.
I would recommend this to a friendShît
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage unit, broke in less than 2 years. Not worth even $1500.
No, I would not recommend this to a friendConvection fan is off kilter
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And makes this nasty noise every time we use it. Going to call geek squad in to fix it. Would not recommend. Convection cooking is trash really.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating it is when your expectations aren't met and would love to see what we can do to turn your experience around. Please reach out to us via any of the following outlets and reference ticket number 1140899638.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo
Takes more than 30 minutes to reach 350 degrees
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven heats up extremely slowly and the range burners take a very long time to light. It’s an impressively poor machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RPM79! I'd like to provide this link (https://bit.ly/34SO7DA) that has some great information on what to do if the oven is not heating properly. ^Jecca
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice stove but top oven use it burn the top of food also there is a delay on the burner for gas a then it lights with a bang
No, I would not recommend this to a friendmy new stove
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sensitive touch screen. Very hard to keep clean. scratches very easily. but works great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with cleaning your Samsung Range. I have some helpful information that will help. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
Thank you for choosing Samsung. ^Brad
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this at all. I loved the concept of 2 ovens and the look of the unit, the stove top is fantastic, but the quality of the ovens is not there. The temperature probe did not work. The ovens took about 45 min or more to get to 350. Longer if you needed the oven temp set higher. The oven temperature would not hold and fluctuated a lot during the baking time! One day I would use the oven and get great results the next time I might have to bake something for an extra 30 min to an hour +. There is not a repair service option in Erie. I had to get the oven replaced with a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lynn, thank you for bringing this to our attention. We really appreciate your feedback. Your contribution helps make the Samsung experience better for everyone! ^Susu
Nice looking
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top oven has stopped working two times now. Samsung repaired it the first time under warranty. The second time I had to cover the price of repair. Looking at the reviews online, this is known issue. I love the TV products, this stove not so much!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you were having issues with your range. I am glad our technicians were able to get your unit working properly again. Thank you for choosing Samsung. ^Brad
Not worth the expense
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a $2600 Stove I expected so much more. The oven cooks unevenly. I have had 3 service calls and spent an addition $500 repairing a broiler. I will NEVER buy another Samsung stove again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisandAshley,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the oven not working properly. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9850SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144497404
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this range! One of the worst, 1 year two months into it, the door is warped and doesn’t close properly. No online help, local repair couldn’t fix it. Samsung Repair will cost $400+. One of burner has started rusting. Issues with their microwave too. Really within a year, I had a Old Ge for 20 yrs and had no issues the whole time. Last time I will ever buy any Samsung appliance. They should stick to making just TV’s.
No, I would not recommend this to a friend- Cons mentioned:Price
$$$$ & Not reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Coating Peels Oven is temperamental Expensive and not worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oven,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the oven's temperamental. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung oven shuts off after a long period:
https://www.samsung.com/us/support/troubleshooting/TSG01212028/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9850SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144496969
Thank you for choosing Samsung. Have a great day.
-Trisha-