Customer Ratings & Reviews
- Model:
- NX58M6850SG
- |
- SKU:
- 5713324
Customer reviews
Rating 4.2 out of 5 stars with 296 reviews
(296 customer reviews)Rating by feature
- Quality4.0
Rating 4.0 out of 5 stars
- Value4.0
Rating 4.0 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers love the Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range's double oven and its ease of use. Many also appreciate the range's quality and attractive appearance. However, some customers have expressed concerns about the oven door and warranty issues. The reported problems seem to be related to the oven door's functionality and the timing of malfunctions relative to the warranty period.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Awesome range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome range with flex duo. Love the cooking options! A must have!
I would recommend this to a friendBrand response from Samsung
Posted .We love hearing how fantastic these features are for you and your home. Thank you for choosing Samsung. ^Lo
Rated 3 out of 5 stars
oven
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a double oven but it seems when using the top portion things get burnt
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. Remember that if you are only using one oven the divider should not be inserted and you should be using the whole oven. See link below:
https://www.samsung.com/us/support/answer/ANS00060968/
Thank you for choosing Samsung and we welcome you to our growing family. ^Brad
Rated 5 out of 5 stars
Great range
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this finger print resistant gas range from Samsung.
I would recommend this to a friendRated 5 out of 5 stars
Works great and its smart!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can preheat from my phone.. nuff said, works like a dream
I would recommend this to a friendBrand response from Samsung
Posted .We're happy that you're happy, MrGerbick! Thanks for the 5 stars. ^Jecca
- Cons mentioned:Door
Rated 1 out of 5 stars
Frustrated
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this oven 2 months and the door will not stay closed when baking! I have Best Buy repair coming on Friday. I will update my review once I see what they are going to do to fix it or replace it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cre8tiv1pa! We are sorry to hear that your door was not staying open while in use. I understand that you are on your way to having the unit repaired.
If you happen to need Samsung's assistance we can be reached via any of the following using ticket number: 1143849289
Facebook Messenger:  http://m.me/samsungsupport or
Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Rated 5 out of 5 stars
Ideal for the chef.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cook multiple meals at the same time, spending less time cooking.
I would recommend this to a friendRated 5 out of 5 stars
Works beautifully, looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, works great, have had no issues since we purchased it.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the option to use only the top or bottom of the oven!
I would recommend this to a friendBrand response from Samsung
Posted .Ivan, Samsung loves that you love your range! The flex duo feature makes it a great choice! Welcome to the Samsung cooking experience! ^Lena
Rated 5 out of 5 stars
Excellent gas stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dual zone oven is fabulous. Excellent gas burners.
I would recommend this to a friendBrand response from Samsung
Posted .The dual ovens are my favorite feature of this unit and I'm glad you agree. Thank you for choosing Samsung. ^Lo
Rated 5 out of 5 stars
Great oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used both top and bottome and get even baking in both.
I would recommend this to a friendBrand response from Samsung
Posted .We understand that having the option to use 2 ovens is very convenient at times and Samsung is proud to be able to offer this feature to make your life easier. Thank you for sharing your feedback with us. ^Lo
Rated 5 out of 5 stars
Stunning Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect when package with fridge , put will stand alone and shine
I would recommend this to a friendRated 3 out of 5 stars
I love the 5 burners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think the oven is to small for double ovens feature and the cooking time is uneven
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what you think
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was specifically looking for a double door oven. When I typed in double oven in the best buy search bar this model came up. It does not have 2 separate cooking chambers that are accessed by 2 separate doors. It has a divider pan as a separator. In order to access the bottom chamber you have to open both chambers, which defeats the entire reason of a double oven! I was told that I should have read the description more carefully “ it is called a “Duo Oven” not a double oven. Lesson learned
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but troubles with the oven door. I have had samsung repair out 3 times and am waiting for a fourth visit now. The door doesn't close right. They've replaced hinges and the door itself several times and the problem keeps recurring. I'm convinced the problem is the design of the door and not repairable.
This review is from Samsung - Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Getting the best value for your money is what we also want for you, Joeychgo.
It would be awesome if you could reach out to us, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145290415), which will help our team pull up your information.
Have a great day.
Melardo
Rated 1 out of 5 stars
Cool Door is a huge problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within three months of my purchase the door broke. I have now had the door replaced twice and it broke again so returned for a new stove. The door is very neat but it does not work properly or hold temperature
No, I would not recommend this to a friendRated 1 out of 5 stars
It does heat up. Kinda
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First problem we had was the wifi does not work. Let it go because a oven does not need wifi. second problem is it does not heat to the proper temp. Third problem is that there is a fan noise now when the oven is on. Last problem is that the black stainless steal is peeling. Now the oven I paid alot of money for looks bad and does not work right. Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142502355. We thank you for being a part of the Samsung family. ^Brad
Rated 1 out of 5 stars
Garbage prodact
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont ever buy this prodoct or any samsun prodact every singel appliances i got from them is garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fady,
Thank you for sharing your feedback. We are glad that you are using Samsung products. We apologize for any inconvenience on the range, and this experience is not what we want for our valued clients.
I highly recommend clicking this link to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58M6850SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144765188
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Double oven
Rated 5 out of 5 stars
Awesome range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to be chosen for this campaign. I have had issues with my old oven for so long that I was beginning to give up on ever having an evenly baked pan of cookies or a cake that was not lopsided. I LOVE this oven and stovetop. There are so many neat features to it that I don't know where to begin. First and foremost, the fact that there are two separate ovens is my favorite. I love being able to make a pan of cookies or some biscuits without having to heat up my entire oven. I love the option of taking out the middle part that separates the two ovens so that I can use the whole thing. Turkey and ham just got a lot easier! And the 5 burners....great for my large family. Even though I haven't used all 5 at once, I can see how it could be an advantage. The power burner in the front is the one that I use the most, because it has a larger diameter flame and heats the pots/pans much quicker. I like the fact that the 5 burners cover the entire stovetop, making using a griddle much more doable than it has in the past.
This review is from Samsung - Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Has not worked at all code 31
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reeks of gas and shuts off when used. Installed and broken .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142428962. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Double oven
Rated 5 out of 5 stars
Great Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m reviewing this appliance as an Inside. My family loves the new Samsung FlexDuo oven. After having the oven for almost 3 weeks, haven't had any issues. First bakes: I can say that this is very different from my old range which was gas also the old range was 12 years old. I had to figure out the eyes on the range because when I was cooking I burnt some vegetables. It cooks faster and better. I we had a cookout that same week and that was the first time that I used the oven to make Mac and cheese and it worked great. Overall my family is very happy with our new range. I love the ability to have another oven for keeping items warm or separate bakeing.
This review is from Samsung - Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Mariea345, you made a great choice for your home! The sleek design of your range and the versatility of the FlexDuo oven are impressive features. I am excited for you! Thank you for allowing us to be a part of your home. ^Mae













