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Customer Ratings & Reviews

Your price for this item is $1,499.99

Customer reviews

Rating 4.2 out of 5 stars with 296 reviews

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Rating by feature

  • Quality

    Rating 4.0 out of 5 stars

  • Value

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers love the Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range's double oven and its ease of use. Many also appreciate the range's quality and attractive appearance. However, some customers have expressed concerns about the oven door and warranty issues. The reported problems seem to be related to the oven door's functionality and the timing of malfunctions relative to the warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 296 reviews
  • Rated 5 out of 5 stars

    Awesome range

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome range with flex duo. Love the cooking options! A must have!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We love hearing how fantastic these features are for you and your home. Thank you for choosing Samsung. ^Lo Samsung

  • Rated 3 out of 5 stars

    oven

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a double oven but it seems when using the top portion things get burnt

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Range. Remember that if you are only using one oven the divider should not be inserted and you should be using the whole oven. See link below:
      https://www.samsung.com/us/support/answer/ANS00060968/
      Thank you for choosing Samsung and we welcome you to our growing family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great range

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this finger print resistant gas range from Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and its smart!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can preheat from my phone.. nuff said, works like a dream

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're happy that you're happy, MrGerbick! Thanks for the 5 stars. ^Jecca Samsung

  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Frustrated

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this oven 2 months and the door will not stay closed when baking! I have Best Buy repair coming on Friday. I will update my review once I see what they are going to do to fix it or replace it!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Cre8tiv1pa! We are sorry to hear that your door was not staying open while in use. I understand that you are on your way to having the unit repaired.
      If you happen to need Samsung's assistance we can be reached via any of the following using ticket number: 1143849289

      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Ideal for the chef.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cook multiple meals at the same time, spending less time cooking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works beautifully, looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, works great, have had no issues since we purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the option to use only the top or bottom of the oven!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Ivan, Samsung loves that you love your range! The flex duo feature makes it a great choice! Welcome to the Samsung cooking experience! ^Lena Samsung

  • Rated 5 out of 5 stars

    Excellent gas stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual zone oven is fabulous. Excellent gas burners.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      The dual ovens are my favorite feature of this unit and I'm glad you agree. Thank you for choosing Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used both top and bottome and get even baking in both.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that having the option to use 2 ovens is very convenient at times and Samsung is proud to be able to offer this feature to make your life easier. Thank you for sharing your feedback with us. ^Lo Samsung

  • Rated 5 out of 5 stars

    Stunning Stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect when package with fridge , put will stand alone and shine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I love the 5 burners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the oven is to small for double ovens feature and the cooking time is uneven

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what you think

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was specifically looking for a double door oven. When I typed in double oven in the best buy search bar this model came up. It does not have 2 separate cooking chambers that are accessed by 2 separate doors. It has a divider pan as a separator. In order to access the bottom chamber you have to open both chambers, which defeats the entire reason of a double oven! I was told that I should have read the description more carefully “ it is called a “Duo Oven” not a double oven. Lesson learned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but troubles with the oven door. I have had samsung repair out 3 times and am waiting for a fourth visit now. The door doesn't close right. They've replaced hinges and the door itself several times and the problem keeps recurring. I'm convinced the problem is the design of the door and not repairable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cool Door is a huge problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within three months of my purchase the door broke. I have now had the door replaced twice and it broke again so returned for a new stove. The door is very neat but it does not work properly or hold temperature

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It does heat up. Kinda

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First problem we had was the wifi does not work. Let it go because a oven does not need wifi. second problem is it does not heat to the proper temp. Third problem is that there is a fan noise now when the oven is on. Last problem is that the black stainless steal is peeling. Now the oven I paid alot of money for looks bad and does not work right. Do not buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142502355. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    Garbage prodact

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont ever buy this prodoct or any samsun prodact every singel appliances i got from them is garbage

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Fady,

      Thank you for sharing your feedback. We are glad that you are using Samsung products. We apologize for any inconvenience on the range, and this experience is not what we want for our valued clients.

      I highly recommend clicking this link to resolve any inconvenience:
      https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/

      How to clean your Samsung gas cooktop:
      https://www.samsung.com/us/support/answer/ANS00049945/

      You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
      https://www.samsung.com/us/support/answer/ANS00049011/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/NX58M6850SG/AA

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144765188

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Awesome range

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to be chosen for this campaign. I have had issues with my old oven for so long that I was beginning to give up on ever having an evenly baked pan of cookies or a cake that was not lopsided. I LOVE this oven and stovetop. There are so many neat features to it that I don't know where to begin. First and foremost, the fact that there are two separate ovens is my favorite. I love being able to make a pan of cookies or some biscuits without having to heat up my entire oven. I love the option of taking out the middle part that separates the two ovens so that I can use the whole thing. Turkey and ham just got a lot easier! And the 5 burners....great for my large family. Even though I haven't used all 5 at once, I can see how it could be an advantage. The power burner in the front is the one that I use the most, because it has a larger diameter flame and heats the pots/pans much quicker. I like the fact that the 5 burners cover the entire stovetop, making using a griddle much more doable than it has in the past.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Has not worked at all code 31

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reeks of gas and shuts off when used. Installed and broken .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
      (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142428962. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Great Range

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m reviewing this appliance as an Inside. My family loves the new Samsung FlexDuo oven. After having the oven for almost 3 weeks, haven't had any issues. First bakes: I can say that this is very different from my old range which was gas also the old range was 12 years old. I had to figure out the eyes on the range because when I was cooking I burnt some vegetables. It cooks faster and better. I we had a cookout that same week and that was the first time that I used the oven to make Mac and cheese and it worked great. Overall my family is very happy with our new range. I love the ability to have another oven for keeping items warm or separate bakeing.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Mariea345, you made a great choice for your home! The sleek design of your range and the versatility of the FlexDuo oven are impressive features. I am excited for you! Thank you for allowing us to be a part of your home. ^Mae Samsung