Customer Ratings & Reviews
- Model:
- NX58K7850SS
- SKU:
- 4892515
Rating by feature
- Performance
Rating 2.9 out of 5 stars
- Ease of Cleaning
Rating 3.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the Flex Duo range's double oven, ease of use, and attractive appearance. Many appreciate the numerous features offered by the appliance. However, some users have reported issues with the grates, knobs, and convection fan. These concerns, while present, appear to be less prevalent than positive feedback.
This summary was generated by AI based on customer reviews.
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product works well solid construction. The only complaint is the smart feature doesn’t work half the time.
I would recommend this to a friendStove is a pleasure to work with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy cooking and baking again. It is really a pleasure to operate.
I would recommend this to a frienddual stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the oven on the stove.because I can used one if any one only.
I would recommend this to a friendAmazing product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product . Works good . Works as expected good quality.
I would recommend this to a friendGreat stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the dual ovens and so far it I still just great
I would recommend this to a friend!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this appliance. Used it for the first time on thanksgiving and cooking on it was a breeze.
I would recommend this to a friendFantastic Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great 2 in 1 convection range. There isn't anything this beast can't handle.
I would recommend this to a friendStove top works great, oven stinks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven worked fine for the first 15 months. The top oven was great for small quantities. BUT now the oven will not come up to temperature. Baking is impossible unless you bake items for twice as long and then the quality isn't what it should be. The same thing happens in the bottom oven or when I use it as one large oven. I am very disappointed in this oven. Samsung only gave me the run around. The Geek Squad is coming and I can only hope they will fix it. This range cost a lot of money and it is NOT worth it. DO NOT BUY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello dianne,
Thank you for bringing this to our attention. We appreciate you letting us know that the oven in your Samsung range will not come up to temperature. We apologize for the inconvenience this has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when the oven in your Samsung range has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information about calibrating your oven's temperature.
https://www.samsung.com/us/support/answer/ANS00049012/
You may visit our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58K7850SG/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144466446
-Angelica
- Cons mentioned:Convection fan
Samsung Flex range
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the unit for two years. The convection fan has been having problems for 6 months. Last week one of the LED lights on the screen has gone dead. Two problems on a 2 year old range is a bit much. Good news though, the warranty is only a year. Wish we had spent the extra 15% to get the extended warranty. Won't make that mistake again. We don't even use the range that much. Disappointing for sure. Not happy with this unit at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Range. I would like to help if you are needing service. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Great Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just learning all the options on this unit So far so good! Love the High BTU burner cooks really fast.
I would recommend this to a friendWorks well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working well after delivery of the unit. A little dent but maneagable
I would recommend this to a friendTurned me into a good cook!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was the worst cook ever. This stove has made even my husband love what I make. Unbelievable.
I would recommend this to a friendBrand response from Samsung
Posted .That's fantastic, momadi! Thank you for taking the time to tell us how your new Samsung range has helped you master the art of preparing meals! Remember, you can always go to Samsung.com using this link (https://bit.ly/2Fnyhai), register your appliance, and download your user manual. Thanks for being the best part of Samsung! ^Mae
Great stove for new home
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooking is fast They have multiple burners that give even amount of heat when cooking
I would recommend this to a friendIssues with Display Panel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased January 2018. Works as it should however the display panel went out in July 2020 and it cost $291 to fix it as it was no longer under warranty. It seems it should have lasted longer considering the cost of this product.
I would recommend this to a friendEstufa Samsung Flex duo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent equipment. Beautiful design and perfect performance.
I would recommend this to a friendBeautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful stove, works great! The front right burner is awesome!
I would recommend this to a friendGreat Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the one I've been waiting for.I like everything about it, even the little red dots on the knobs.
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been looking for a stove for quite some time now. We came across this one and we knew it was for us.
I would recommend this to a friendLove my new stove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome stove! The Best Buy installers were great!
I would recommend this to a friendSolid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy the wifi and full home samsung connectivity
I would recommend this to a friend
