Customer Ratings & Reviews
- Model:
- NX58K7850SS
- SKU:
- 4892515
Rating by feature
- Performance
Rating 2.9 out of 5 stars
- Ease of Cleaning
Rating 3.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the Flex Duo range's double oven, ease of use, and attractive appearance. Many appreciate the numerous features offered by the appliance. However, some users have reported issues with the grates, knobs, and convection fan. These concerns, while present, appear to be less prevalent than positive feedback.
This summary was generated by AI based on customer reviews.
DO NOT BUY THIS PRODUCT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Do not purchase. Only reason I'm giving it 2 stars and not 1 is because the gas range works great. The oven has given us nothing but problems since day 1. Door gets stuck all of the time, had the door replaced, and still gets stuck. We almost have to break it off every time we go to open it. The oven also makes a horrible terrible clicking off and on sound. The technician said it was normal?? I don't think so! Do your self a favor and skip this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that it's essential that our range functions well, Finch.
Here is a link to "Samsung cooktop and range sounds and operational noises - Clicking or cracking": https://www.samsung.com/us/support/troubleshooting/TSG01110180/
I also shared this link about "Oven door is locked": https://www.samsung.com/us/support/troubleshooting/TSG01001957/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145251959), which will help our team pull up your information.
Have a great day.
Melardo
Do Not Buy Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Samsung appliances. We have a full set and every single thing is now broken. Ice maker issues with the refrigerators are widely known google it. Our oven wont get hot now, and our dishwasher leaks. Look elsewhere for appliances Samsung needs to stick to TVs…..
No, I would not recommend this to a friendBrand response from Samsung
Posted .KellyW, we want you to get the most out of your Samsung appliances. Please use the resources listed below to assist you in enhancing their performance.
A number of things can stop an ice maker from working. The following links can assist you in solving this:
https://youtu.be/heJu7r3JqNc
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
The most frequent cause of a microwave not heating is that it is in demo mode. To learn more, kindly click the following link:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Please click on this link to help with the dishwasher that is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145179952) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Stay clear!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove did not stand up to normal use. The convection oven broke twice and tech told after second visit that convection can't be set over 350 or fan blades bend. Had many stoves before and this was by far the worst.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, SAS4!
We know that having a properly working range oven makes our cooking much easier.
If you are trying to set the oven to 350°F but keep getting an error, it means that the panel was probably set to Celsius by accident. You may read more in this guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
Please refer to page 36 of the user manual to change the temperature format:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
Here is the additional link that might help:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145191576) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
