Customer Ratings & Reviews
- Model:
- NX58K9850SS
- SKU:
- 4892506
Rating by feature
- Quality
Rating 4.2 out of 5 stars
- Value
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the Flex Duo™ range's large oven size and ease of cleaning, with many praising the dual ovens and simple operation. They also appreciate the powerful burners and the stylish appearance of the appliance. However, some customers have reported issues with the convection fan's noise and a few find the stove expensive. The control panel's usability has also received mixed feedback.
This summary was generated by AI based on customer reviews.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked well for 3 months. It was installed in Aug 2018. In Dec 2018, we had a no heating in the upper part of the duo unit. We contacted Samsung who sent a repair person to the house and replaced several parts. The upper part of the duo unit, has never worked well and so we stopped using it, which is a bummer because we spent a lot of money for that feature. On Nov 29, 2020, the day before Thanksgiving, the oven stopped heating. I was planning on roasting a 20 lb turkey and a bunch of sides for Thanksgiving. On Friday, I contacted Samsung and chatted with someone about the issue. He had me unplug it for 5 minutes and plug it back in. It worked. However the next day, the oven stopped heating again. I have unplugged it several times, and it still doesn’t work. I contacted Samsung service again. They will send a service man out but I am responsible for the cost. We are very disappointed with this gas range. The oven stopped working twice in less than 2 1/2 years. I cannot believe I spent a lot of money for a piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have been having issues with your Samsung Range. I am glad to see that our Certified Service Technicians was able to resolve your issue. Just to make sure that the unit is being used to its best ability, when you are using a singular oven be sure that you remove the divider and use the singular oven function. We are always working to improve and upgrade our appliances to have the best smart appliances on the market. We are glad that you are a part of our growing family and thank you for choosing Samsung. ^Brad
Stay away from this oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this oven the end of 2018. The oven's ON buttons (for the whole cavity, and then for the upper only cavity) started glitching around 2020. For most of 2023 we had a hard time using the oven because it only turned on maybe 50% of the time we tried. We finally tried to get it fixed (Jan 2024) and found out Samsung stopped making the touchpad part we need. Everything else works OK, but this one part they can't replace is rendering this oven unusable. A waste of $2,700.
No, I would not recommend this to a friendNot Worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven has been a huge disappointment... don’t buy it! If for one reason only and that is the upper and lower oven can’t have more than 50° differential. Beyond that anything that comes within an inch of the screen reprograms the oven - it could be your hand, a cloth, a sneeze, a look out of the corner of your eye...and that stove will do whatever it wants except cook your food!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hey Candlejumper! I completely understand how disappointed you are, let me help you find confidence in your range again. Please refer to pages 29 and 30 of your user manual, where it explains the temperature range for the twin mode: https://bit.ly/2HNUJFy. Regarding the control panel, I recommend you to clean it by using a soft cloth dampened with plain water, warm soapy water, or glass cleaner. Also, please make sure to lock the control panel by pressing and holding the Start/Set pad for 3 seconds before cleaning it. If you don't notice any changes, please contact us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
Toll-free calling: 1-800-SAMSUNG
^Rafael
- Cons mentioned:Convection fan
Avoid Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since we bought, convection fan sounds like an airplane taking off; had it serviced and told it was "normal". Unit not able to unlock after using self-clean; serviced for $350 to replace a part. (My research said it was a Samsung design flaw. Great if you want to pay for self-cleaning feature and not be able to use it.) Samsung should have withdrawn these "design error" products or provided a free fix. Instead, I had to bear the cost and headaches. So disappointed. Weeks after locked issue, bottom oven stopped working. Looking at replacing instead of paying $180 for service call. Expected a product to last 20 years, especially for what I paid. Instead need to replace after 5 years. Really wanted 2 ovens so I could use top to bake and not heat up entire oven. Great if that use does not include cookies or cakes - instructions tell you baking on top not advised - they were right - generally burns everything. (This fact not part of what you can see prior to getting the product.)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pixie,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range noisy and self-clean function not working. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung oven fan is making a noise, not working, or won't turn off:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Understand the Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
The oven door is locked:
https://www.samsung.com/us/support/troubleshooting/TSG01001957/
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9850SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144492387
Thank you for choosing Samsung. Have a great day.
-Trisha-
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues, heat does not go to bottom when using the upper area. Color does peel off if scratch.
I would recommend this to a friendGreat idea, abysmal execution.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept of having two ovens that can be converted into one is a great one, but Samsung really messed it up. The top oven will burn everything on top. The bottom oven will burn everything on the bottom. The ovens are just too small so everything is too close to the burners. Try to cook a pizza in the top oven and you'll have a still-frozen stripe down the middle separating two halves that have been turned into charcoal. It's utterly useless. We bought this two years ago so have had plenty of time to get used to it and figure out how to best use it so it doesn't ruin everything. And that way is simple: remove the middle divider so you have a single oven and cook everything in the center. The reviews we read prior to buying it said this but we wanted to believe that the concept worked. This was a mistake. It doesn't. Summary: The hob & burners are fine. The ovens and broiler are rubbish.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jaydeetay,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the oven temperature issues. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9850SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144497186
Thank you for choosing Samsung. Have a great day.
-Trisha-
Flex duo is a waste, poorly bakes.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Range above is decent, seems to work. But the features of this oven that grant it the $2500 price point is the wifi, which is pointless, and the flex duo, which is guaranteed to destroy the food you cook with it. The top oven, the only way it heats is by the broiler. So, cooking a pizza in it - the top of the pizza is completely cooked and the dough is raw. Top oven just cooks everything too unevenly when using the top oven for anything. Save your money, get a single door oven and skip the wifi features...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! I definitely understand your concern and want you to get the best use out of your Samsung range. I am including a helpful link (https://bit.ly/2G1VPz2) to support your concerns. We thank you for being a part of the Samsung family! ^Lena
Samsung does not stand by their products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The top internal heating element and convection stopped working within 3 years and we are responsible for the full cost of repair. With this experience as well as now seeing all of the other similar experiences of others, I’m considering getting rid of this and buying a new oven. Why would I invest in this one only to risk a plethora of other problems on a practically brand new oven. I’ve learned an expensive lesson that I will NEVER buy ANYTHING with the brand name of Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range not working properly. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9850SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144492661
Thank you for choosing Samsung. Have a great day.
-Trisha-
Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 years in and things keep breaking. Samsung won’t fix due to it being past 12 months of purchase. Fan makes a grinding noise that is horrible and high pitched. And the bottom oven doesn’t go past 248°
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mitchell,
Thank you for bringing this to our attention. We appreciate you letting us know that the fan in your Samsung range makes a grinding noise, and the bottom oven does not go 248 degrees. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when the fan in your Samsung range is making noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
The link below contains information about the normal Samsung range sounds and operational noises.
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
I've also included a link to the troubleshooting guide you can try when your Samsung oven has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
You may visit our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58K9850SS/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144466211
-Angelica