Customer Ratings & Reviews
- Model:
- NE59J7850WS
- SKU:
- 3619438
Rating by feature
- Performance
Rating 3.3 out of 5 stars
- Ease of Cleaning
Rating 3.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the double oven feature of the Flex Duo range, frequently praising its ease of use. However, some customers have reported issues with the glass top, citing concerns about scratching, bubbling, and cleaning difficulty. A smaller number of users also mentioned inconsistencies with the oven's temperature control. Overall, the positive feedback on the double oven and ease of use appears to outweigh the negative comments regarding the glass top and temperature regulation.
This summary was generated by AI based on customer reviews.
good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the the style. It's perfect for our kitchen
I would recommend this to a friendLove this oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really great stove . I would buy it again!
I would recommend this to a friendGreat Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really looking forward to using my fancy new range!
I would recommend this to a friendOven problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It last for a few years and you will begin to get problems. Way too expensive to have food burning in the oven after 6 years. Stick with Samsung ONLY for tvs and cell phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Zorgar, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143589985) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Great for anyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for any house I recommend you buy it you will
I would recommend this to a friendDouble oven is nice, cook takes a little longer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cook top surface is hard to keep clean. We have used several recommended cleaning solutions and still find streaks on the cook top. The oven is very convenient but if you use only half it takes a little longer than recommended times.
I would recommend this to a friendBrand response from Samsung
Posted .Hi WDnIndy,
We appreciate you giving us a review about the Samsung range. We apologize for the inconvenience of having a problem cleaning the Samsung electric cooktop and for having an Oven temperature issue.
To help you with this, I will provide you with a link that indicates an article about cleaning the electric cooktop.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060833/.
Here's a link for the Samsung temperature issue: https://www.samsung.com/us/support/troubleshooting/TSG01204529/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144509952
^Rainly
Good stove but had to clean top
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an awesome stove but the top is so hard to keep clean and a few boil overs and the stove top is ruined and permanently stained even the cleansers don't bring it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Giggles,
Thank you for letting us know about your range. We apologize for the inconvenience since the cooktop is permanently stained. I understand that the cooktop is hard to clean.
To help you with this, I will provide you with a link that indicates the steps to clean and care for the Samsung electric cooktop.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060833/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144314487
^Rainly
No serial number sticker! No power to oven!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven does not work, control paneldead on installation. Much time spent chatting with Samsung support channel, new cord installed, still no vid. Power, confirmed 50 amp service, the appliance does not have a sticker with a serial number on it. I have che led every location and no sticker. So the Ted hnician cannit come out to repair it since there is no serial number. SAMSUNG, I do not work in your factory! I am not the person or robot that failed to assign a serial number sticker to this appliance. So we wait until I can create a serial number because the Samsung help robot cannit get past the issue of no serial number sticker. I have uploaded the receipt. If I had bought an oven at Amazon I would not be experiencing. If I had bought a kitchen aid I would not be having this experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Samsung Client,
We appreciate you taking the time to leave a review on one of our products. We apologize for any inconvenience the issues may have caused you.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Good stove overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad I bought this stove. Overall it is a good stove. I did however have to adjust the thermostat up from the pre-set factory level, which seemed a bit low.
I would recommend this to a friendBrand response from Samsung
Posted .We're so glad to hear you're satisfied with the range, TVWatcher! Thanks so much for letting us know. ^Jecca
Looks nice but....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this oven in Feb. 2017. I was so excited to get a double oven with a warming drawer. Great for cooking for the holidays. But by 2019 the fan in the top oven had already gone out. Of course it was no longer under warranty. Now in 2020 the lights for the clock/timers is going out. I can't help but wonder what will fail next. It is not worth the money and I can say I would never purchase a Samsung oven again. Very disappointed that it's failing after just a few years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi sassysusie! Thank you for taking the time to share your thoughts and experiences with this range. Samsung values your feedback. ^Jecca
Stove/oven is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung range we purchased is great. Now that we have used it. Cleaning it sucks! The brushed stainless holds stains and smudges. Not what I expected from a high end stainless product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lorenzo.
I'm thrilled to know that you like your Samsung Range, and I'd love to provide you with some assistance here. Please follow the steps on this link (https://bit.ly/2LDX0VJ) to maintain your range clean and shiny.
^Joan
Not true convection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a true convection oven. I do like the feature of having 2 ovens but it is not powerful and takes a long time to heat up. The rest is average.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. I see you are having a few concerns. Just make sure that you when you are using a singular oven that the Smart Divider is not inserted into the unit. Only use the divider when you are using both the upper and lower ovens. We welcome you to the Samsung family and thank you for choosing Samsung. ^Brad
Range temperature control was inaccurate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple Internet reviews commented on inaccuracy of oven temperature control. Our experience confirmed this temperature inaccuracy of about 50 degrees F below selected temperature. We attempted to adjust this difference via a manual-described procedure. The procedure failed to correct the difference. To Best Buy's credit, they allowed us to select another unit (different brand-name) that now functions perfectly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeff,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we apologize for the inconvenience the issues have caused you.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your Reference Ticket Number: 1144734908
Thank you, and stay safe!
-Angelica
Color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the color of the side of the range does not match the side of the fridge, both are stainless. Range works great and heats up quickly. I would recommend to friends but caution about the color.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you very much for your feedback on our products.
Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144520710
^Rainly
Oven door glass exploded and shattered!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this stove for about 40 days. While using the oven we hear a loud gunshot sound in the kitchen. We look inside the oven, and the inner tempered glass has exploded and shattered the entire glass panel into a million pieces!! Thankfully it didn’t explode outward and injure one of my children! We call Samsung, they send out a tech who shows up 5 days later, and instead of fixing it that day, says “ ok we’ll order the part and come back out to install it, hopefully Samsung doesn’t charge you”. ?!?!? Excuse me? Hopefully Samsung doesn’t charge me for a 40 day old stove that exploded?? Really?? Why aren’t you fixing it that day either? I had to wait another week to have them come and replace the glass panel, that’s today, we’ll see how it goes. I was hesitant to buy Samsung appliances to begin with, now I’m regretting it 100%. I don’t expect much , but I do expect my stove glass to not explode and possibly kill one of my children. I better not get charged today for the panel replacement Samsung, or this will be on the news.
No, I would not recommend this to a friendGreat concept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door sticks when heat is on, and there is not a bottom heating coil on either, so if wanting a crunchy pizza bottom will not happen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. If you are just cooking a pizza, make sure that you have your divider out of the oven for single oven use. I understand the concern about the heating element. You do have a bake heating element, but it is concealed in our sleek design. Thank you for choosing Samsung. ^Brad
Buyer beware. Best buy Open box items are usually
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It with a huge dent in the side. It is an open box, but the dent they put in after the purchase was a big disappointment.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven is ok. There is a light that indicates whether or not the stove top is hot. It is currently illuminated 24-7, even when the stove is cold.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi aikidoprincipal,
We appreciate you giving us a review about the Samsung Range. You made an excellent choice for your home, and we are pleased to know how happy you are with its features.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144722454
^Rainly
Works fine
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had to come out and make a repair. One oven burner wasn’t working. They forgot to hook up a wire in the factory
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144620247
^Rainly
Nice oven, but is not currently baking properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dual oven is a great concept. However, this oven is not baking properly. I have baked several items at the recommended time and temperature, but it is not cooked. I have to double the bake time to get it partly complete. I called about this and customer service walked me through calibrating it, but I will have to try it again to see if it works properly. It's disappointing to get a new appliance at the holidays and it doesn't cook properly!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christy,
Thank you for reaching out and taking the time in sharing your feedback about your Samsung - Flex Duo™ 5.9 Cu. Ft. Self-Cleaning Freestanding Fingerprint Resistant Double Oven Electric Convection Range. I understand your dual oven does not cook well at the recommended temperature and you already called about the calibration of your oven. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01204529/ to guide you with the oven temperature issues. Just click on "Oven does not cook well" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00049012/ on how to calibrate your oven's temperature.
Another link you may find useful is this one https://www.samsung.com/us/support/answer/ANS00089922/ for some tips in baking using your Samsung oven.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144250777.
-Noraina