Customer Ratings & Reviews
- Model:
- NE59J7850WS
- SKU:
- 3619438
Rating by feature
- Performance
Rating 3.3 out of 5 stars
- Ease of Cleaning
Rating 3.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the double oven feature of the Flex Duo range, frequently praising its ease of use. However, some customers have reported issues with the glass top, citing concerns about scratching, bubbling, and cleaning difficulty. A smaller number of users also mentioned inconsistencies with the oven's temperature control. Overall, the positive feedback on the double oven and ease of use appears to outweigh the negative comments regarding the glass top and temperature regulation.
This summary was generated by AI based on customer reviews.
Wish I had gotten one with two doors not just one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the cooking surface, but not really liking the oven. My old oven had to separate doors and seemed to cook faster.
No, I would not recommend this to a friendNah!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected more from this. Non as futuristic like I expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Zaskia, we understand how frustrating it can be when results and expectations do not meet. You are a valued customer and your experience matters to us. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143900657) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.return after one use . water burned into cook top.
No, I would not recommend this to a friendNot impressed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the way the stovetop works. It takes forever to boil water, even at high temperature. The "fast boil" section is NOT fast. The elements go off and on during cooking which to me is a pain as I want my food to cook. Haven't used the oven a lot yet, but I do like the "little" oven so I don't have to bend over as much.
No, I would not recommend this to a friendDoes not bake well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes longer to bake. We have heard to add about 10-20 minutes on each bake to get the food done. Disappointed. I will return. Generally, I have loved Samsung products. This will be my first return based on quality issues. Perhaps I have a faulty stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your opinion is important to us. I am including a link to a helpful troubleshooting guide to support your concerns on the oven (https://bit.ly/3ClNPEK). For further assistance, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143827514) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena
ovrn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too long to warm up had to buy in a pinch. Not too happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Nice stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove works great but the split setup is a little cheaply done.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Adam,
Thank you for choosing Samsung products. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience. It would be awesome if you could give me just a few more details on the range so that we could improve our products in the future.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, give them this number (1144854690) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product and a bad customer service Stay away from Samsung
No, I would not recommend this to a friendStove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black top is very difficult to keep clean. A simple boil over can lead to a stain thats tough to get off. The oven is split so it is convenient. Looks nice until you cook on it and then it is hard to keep clean...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DeanK,
We appreciate you taking some time to share your experience with the product. We understand that you are having trouble cleaning the cooktop. Please know that we value your feedback as this will help us improve the quality of our product.
Let me share the proper way to clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144716204
Thank you for choosing Samsung. Have a great day.
^^Ross
not happy with the broiler but otherwise ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.having the choice to use as two ovens is a nice perk
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you very much for your feedback on our products.
Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144509831
^Rainly
Scratches easily.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The range has a very nice appearance but it scratches easily. After cooking for the first time, I was very surprise and disgusted to see the scratches. I returned range and purchased the LG brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. We are always looking for ways to improve the Samsung experience and reviews like your show us areas of potential growth. ^Lo
Range is great. Install was poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm usually very happy with my purchases/installs from you guys but this time not so much. They did not level the range. Now eventually I'll have to pull it out and do it myself without damaging anything.
No, I would not recommend this to a friendPoorly made. Bad thermostat. very bad overall.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The top was bad and had to be replaced immediately. It was peeling!! The entire device cooks much too hot. We still burn food all the time, and I do know how to cook!!! You can't turn the burners over a "2", or the food will most likely burn. It has no light for the top of the stove. I could go one and on. I hate it!!!! I feel strongly that our salesman lied to us about the stove.
No, I would not recommend this to a friendits ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is difficult to keep clean it seems to cooks well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi greg,
We appreciate you giving us a review about the Samsung range. We apologize for the inconvenience of having a problem cleaning the Samsung electric cooktop.
To help you with this, I will provide you with a link that indicates an article about cleaning the electric cooktop.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060833/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144509878
^Rainly
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove/oven I ever had! Oven doesn't evenly bake and stove must have a thermostat issue, it's either not getting hot at all or it's boiling, even if on low. Also, scratches by just looking at it and is impossible to clean. Can't even get water stains off!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tina, I see that you are experiencing some concerns with your Samsung Range and understand that it can be a task learning a new machine. I would like to help make sure that you are getting the best performance from your machine and to make sure your machine stays pristine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
https://www.samsung.com/us/support/answer/ANS00060833/
If you need any assistance with your machine, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143434393. We welcome you to our family and thank you for choosing Samsung. ^Brad
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not crazy about the cook too. It needs to be polished EVERY time you use it and burners take a while to get up to temp. My old glass top was better. Lesson learned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with keeping your Samsung Range clean and I would like to offer some help to keep your machine pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
Thank you for choosing Samsung. ^Brad
Self-cleaning option is broken
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well. The stovetop and the oven are great. The self-cleaning options simply doesn't work. Like AT ALL. The appliance does not even respond to the buttons pressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with starting your self clean cycle. There are several important steps that need to be taken before you can self clean. I have some helpful information that will help. See link below:
https://www.samsung.com/us/support/answer/ANS00049011/
Thank you for choosing Samsung. ^Brad
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the stove for 2 weeks and it went out on a Wednesday, called Samsung they are sending a technician out on Tuesday so I’m out of a stove for 6 days, gave a code of CO-D2 , looks as if the main panel is gone. I would not recommend this product. I have had Samsung before , this is very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DRC1,
I see that you are experiencing issues with an error code on your Samsung Range and I am glad to see that you are headed in the right direction for a speedy repair from our certified technicians. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143130844. We welcome you to our family and thank you for choosing Samsung. ^Brad
Finish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove did not hold up well. Many scratched on the top and on the front. Paint also chipped in some areas. Would not recommend it in this finish.
No, I would not recommend this to a friendDon't buy Open Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with the upper section..tried to repair with Geek Squad. Still no luck. Will try again..bad times for no broil during Holidays
No, I would not recommend this to a friend