Customer Ratings & Reviews
- Model:
- NE59J7850WG
- |
- SKU:
- 9542089
Customer reviews
Rating 4.5 out of 5 stars with 1320 reviews
(1,320 customer reviews)Rating by feature
- Performance3.3
Rating 3.3 out of 5 stars
- Ease of Cleaning3.4
Rating 3.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the double oven feature of the Flex Duo range, frequently praising its ease of use. However, some customers have reported issues with the glass top, citing concerns about scratching, bubbling, and cleaning difficulty. A smaller number of users also mentioned inconsistencies with the oven's temperature control. Overall, the positive feedback on the double oven and ease of use appears to outweigh the negative comments regarding the glass top and temperature regulation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Double oven
Rated 5 out of 5 stars
We love this oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really love having the option of two temperature settings or still having a large oven for big items. Since the compartments are smaller, they heat up dramatically faster than our previous model. It works great & is easy to use.
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Love love love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my double oven. This thing is amazing for holidays!
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friend- Pros mentioned:Double oven
Rated 5 out of 5 stars
Love this stove!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is great! I love the convenience of being able to use half of the oven for small dishes or the whole oven for big meals. It is a sleek and beautiful stove. First time using a glass top. I love it!
I would recommend this to a friend - Pros mentioned:Double oven
Rated 5 out of 5 stars
LOVE this Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is amazing. The burners have multiple sizes to fit most pans. The ovens can be set at different temperatures or you can remove the divider to have one big oven. One oven rack can even be split so taller things will fit.
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friend - Pros mentioned:Double oven
Rated 5 out of 5 stars
Favorite range ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this range because of the flexibility of having two ovens in one. I haven't used both at the same time yet but I love how fast the top oven heats up as that is what I use most of the time.
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .This is great to hear, Apple2018. Thank you for choosing Samsung. ^Lo
- Pros mentioned:Double oven
Rated 5 out of 5 stars
Two for One Stove/Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stove (our first buy in 22 years) is unique, has new techniques and and can bake in two separate ovens. We like the warming tray and burner and flat top feature very much.
I would recommend this to a friend - Pros mentioned:Double oven
Rated 4 out of 5 stars
Flexible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - Flex Duo 5.9 Cu. Ft. Self-cleaning Freestanding Double Oven Electric Convection Range - Black Stainless Steel I am liking the flexibility of my new Flex Duo Samsung Double Oven! Has a warming drawer and Steam clean!
I would recommend this to a friend - Pros mentioned:Double oven
Rated 5 out of 5 stars
This electric range has it all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What we like about this electric range is the new double door oven feature, you can open half door if you are using just the top oven or the whole door for a single use and you can control the temperature of the warmer drawer.
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Great sleek look but convertible door is not ideal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our oven did not come calibrated, so we had to mess with the settings in order to be able to bake properly. Also, the cooktop is solid black and looks dirty very easily. It is hard to keep clean and easy to scratch. Also, the oven would be better if it had 2 doors instead of the convertible door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung - Flex Duo™ 5.9 Cu. Ft. Self-Cleaning Freestanding Fingerprint Resistant Double Oven Electric Convection Range. I understand you're having issues with your electric range as it didn't come calibrated and also the cooktop gets dirty very easily and it's hard to clean. I also understand that you want the oven to have 2 doors instead of the convertible door. We will take note of your feedback. We are sorry for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049012/ on how to calibrate your oven's temperature.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01204529/ if you're having issues with the oven temperature and just select the issue you're experiencing to get the right troubleshooting steps.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00060833/ for some tips on how to clean and care for your Samsung electric cooktop.
Another link you may find useful is this one https://www.samsung.com/us/support/answer/ANS00060805/ on how to use your Samsung electric range or cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144268922.
-Noraina
- Pros mentioned:Double oven
Rated 5 out of 5 stars
Electric Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to upgrade my stove and his tops the cake. It has 2 levels of baking at different temperatures or the center comes out to make a huge turkey. The flat top surface has been easy to clean up. Love my new stove.
I would recommend this to a friend - Pros mentioned:Double oven
Rated 5 out of 5 stars
Love this stove
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is the best we have every had. Even heating on all burners. The oven can be one big oven or 2 separate ovens. Quickly heats up.
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friend - Pros mentioned:Double oven
Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the dual oven feature. It saves energy by not having to heat the full oven when I just want to make up the pizza. And there's plenty of room in the oven if I want to take out the middle portion and make a big meal.
I would recommend this to a friend - Pros mentioned:Double oven
Rated 5 out of 5 stars
Best Double Oven Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven love that i can set two different temperatures and cook 2 different things at the same time when i use the small top oven thing get hot fast and easy well worth it .
I would recommend this to a friend - Pros mentioned:Double oven
Rated 5 out of 5 stars
We love this oven!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this oven. The oval double burner is perfect for a griddle and the double oven works great. This is the perfect oven for those who enjoy cooking.
I would recommend this to a friend Rated 5 out of 5 stars
Beautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this range! Many features I did not have with my old range!
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Great looking range, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific looking range in black stainless. The ovens heat up to temperature extremely fast. The upper oven is strictly convection or broil; no regular bake / roast. The lower oven has all the choices as does the whole oven with the partition removed. Great flexibility with the surface burners, but this is where the but comes in. The stove top, being black is impossible to keep clean. The stove top shows every splatter and drop of water/condensation. We spend more time cleaning it than cooking on it.
I would recommend this to a friend- Pros mentioned:Double oven
Rated 5 out of 5 stars
Excellent double oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best oven we have owned, had the same model at the house we just sold, purchased this one for the new house, definitely recommend.
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Don’t buy Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely crap. I bought this as a smart oven so I could control with Alexa. Doesn’t work. The “smart” feature didn’t work for years as Samsung didn’t have the technology up and running until 2021. After they finally came out with an app for it, all it does is turn the oven off or on. Pointless. Never had worked with my Alexa. I have had this range for 4 years and have had nothing but issues. The back panel from the beginning would quit working in the middle of cooking so I couldn’t turn the oven off. The top dual door frequently would not open when cooking and will turn the oven off mid cooking because there is an issue with the latch. At this point the latch will not shut at all and the door hangs open. Time to replace. I have bought Samsung appliances in the past including a washer that was recalled for the drum becoming unattached and basically exploding, a dryer with multiple issues. Customer support is not helpful nor worth the time tracking someone down to help you. I will never buy Samsung again.
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We apologize that your experience with the range was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
I verified that the range is not designed to work with the smartthing app.
The display on your oven is intended to light up only the functions you need at any particular moment. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/.
The door on Samsung oven and range models is removable, so if it is not properly closing, it may have been removed and not been put back on correctly. It's also possible the door latch may be locked even when the door is open. And if there's any physical damage to your range or oven, it will require service to fix.
Samsung oven door will not close https://www.samsung.com/us/support/troubleshooting/TSG01209248/.
Here is a link for the most common issues for the dryer.
https://www.samsung.com/us/support/search/?query=dryer+not+working&referrerPageUrl=https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868211) to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Double oven
Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The burners are set up to heat different size pots on the left and right side. I use the smaller oven right now. Doesn't seem to heat the room up so much. I have not had a chance to use both ovens.
I would recommend this to a friend Rated 5 out of 5 stars
love the stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the double oven. The top half heats up quickly.
This review is from Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
I would recommend this to a friend

























