Customer Ratings & Reviews
- Model:
- SM-A166UZKAXAA
- SKU:
- 10961289
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
20 dollar phone max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash phone if you do Samsung then S line is the only way to go
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndrewK, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy A16 5G. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance. Thank you for being a treasured Samsung customer. - Debra
- Pros mentioned:Overall performance
Sumsang
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone works perfect it’s a good phone and I’ve already recommended to others
I would recommend this to a friend Dont buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible phone . Battery gets so hot it burns my fingers just talking on the phone . Lags and sometimes freezes up . Wished id never bought it . Id even trade it in and pay the diffrence for another one but its not on thd trade in list
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha LesiaS, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy A16 5G. We value your candor as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Check out, "Keep your Galaxy device at its normal operating temperature" to learn about the factors that may affect your device's temperature. Also feel free to check out, "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Support. Thanks for being a cherished Samsung customer. - Debra
Samsung lifetime customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System UI problem, meaning that certain app will run slow and also the phone will freeze. Since I'm sick of returning items I will upgrade my device later
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings DDUN, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy A16 5G. We value your sentiments as we improve our product line based on our customer feedback. The Device Care feature is available to keep up with the nuts and bolts of your device. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your device. Let us know afterward if you would like further assistance by contacting Support at your leisure. Thank you for being a staunch Samsung customer. - Debra
I would avoid this slow phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely slow. The 4GB of RAM is the main problem. Even slower than the Moto G 5G. I would avoid this phone.
No, I would not recommend this to a friendIts slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First I bought the a15 and I thought surely they improved it . But no its as slow and laggy as the a15 it will hang on you while using if it wasnt for that i would give it 5 stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Encrypted46, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy A16 5G. We value your sentiments as we continue to improve the functionality and performance of our devices. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help improve the performance of your device. Feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is ok but it has some glitches, I was forced to buy a new phone because my old phone didn't receive updates anymore. I don't like the new phones with intrusive AI.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations EnriqueM, thanks for taking the opportunity to review your Samsung Galaxy A16 5G. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Galaxy AI comes built into Samsung brand devices like smartphones, tablets and earbuds. It was first introduced with the Galaxy S24 Series smartphones and has been added into various products released since then. If you want to be sure of getting a certain Galaxy AI feature, check beforehand to see if it's provided on that particular device. You can experience Galaxy AI with Galaxy devices like: Z Fold7, Z Flip7, S25 Series, Watch8, Tab S11 Ultra, and Buds3 Pro. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Support. Thank you for being a dedicated Samsung customer. - Debra
Stop lying to The people
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service Representative said it would be ready for pickup in 1 hour, and that was at 11am this morning. They got a 2 because the manager expedited it.
No, I would not recommend this to a friendIt’s just okay for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, price and basic functions, but I would prefer other phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Sihcas20, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A16. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra
Horrible phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst phone I have ever had, and I’ve had many. If you have nerves of steel, then go ahead and buy this phone. A million times I wanted to throw it against a concrete wall just to be done with it. It is unbelievably slow. Opening apps, typing, switching screens — everything feels like it’s stuck in the past. This phone belongs in 2009, no joke. Save yourself the frustration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SandraV, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy A16 5G. We value your thoughts as we improve the performance and functionality of our product line. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
- Pros mentioned:Overall performance
Samsung 16
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good product i buy this phone for me and my girlfriend
I would recommend this to a friendBrand response from Samsung
Posted .Greetings AbayM, thank you for taking the opportunity to share your thoughts with us about your experience with the Samsung Galaxy A16 5G. We value your feedback as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support at your leisure. Thanks for choosing Samsung! - Debra
Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good phone............slow and lots of better options out there
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha RenerG, thank you for providing us with detailed feedback regarding your experience with using the Samsung Galaxy A16 5G. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please feel free to review, " Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you've described to be experiencing with your Galaxy A16 5G. If you would like any further assistance afterward, please do not hesitate to reach out to Support. Thanks for being a steadfast Samsung customer. - Debra
You get what you pay for...
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone lacks of quality, it doesn't connect as fast as an apple or other androids phones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha MariaE, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy A16 5G. We appreciate your candor as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Galaxy A16 5G is great budget-friendly phone, for those who value a good balance of affordability and essential features like a vibrant display, solid battery life, 5G connectivity, and strong software support. If your Galaxy A16 5G is not performing as expected, please feel free to review "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please feel free to contact Support. Thanks for being a staunch Samsung customer. - Debra
Samsung - good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, expected more but still decent enough. Try it
I would recommend this to a friendBrand response from Samsung
Posted .Aloha Anonymous, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A16. We value your feedback as we strive to improve the design and functionality of our product line. If you would like to provide additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact Support. Thank you for being a staunch Samsung customer. - Debra
Purchased a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The "refurbished" phone has problems. I regret not purchasing the new one.
No, I would not recommend this to a friendToo Slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive phone but performance is super slow. Much slower than the 5 year old Samsung it replaced. This phone freezes quite often and is slow performing almost every task. It's too late for me to return. If I had known the performance problem earlier I would have paid more to get a better phone. I do not recommend the A16.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations MikeP, thanks for taking the time to share your sentiments with us about the Samsung Galaxy A16 5G. We value your feedback as we improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down" to help resolve what you've described. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thanks for being a cherished Samsung customer. - Debra
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was laggy, every app on the phone would stop or force shut down every other minute i kept this phone for about a week i think hoping it would start to work right and then couldn't take it anymore and returned it because the price is to high to be of the quality of the $30 dollar, dollar general phones from 2019 ill stick to my s22 ultra until it completely gives out on me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there MargretR, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to check out, "App is crashing or not working on Samsung phone or tablet" and "How to keep your Galaxy phone or tablet from slowing down" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions afterward or if you would like any further assistance by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone I have ever purchased in my entire life. There is a reason this is a sub $200 phone. The most laggy glitchy phone right out of the box I've ever seen. I have 8 year old androids that still perform better than this piece of garbage. Even though it is cheap, DO NOT waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings DylanD, thank you for taking the time to share your experience with using your Samsung Galaxy A16 5G. We value your candor as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Let us know if you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Support at your leisure. Thanks for choosing Samsung! - Debra
I hate best but I never got my phone or my refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pathetic.i ordered a phone and received empty box and kept begging for a whole month for my refund and never got it
No, I would not recommend this to a friendDislike it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow and laggy. Takes forever for anything to load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there NatKnight, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Also check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" as well to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
