Customer Ratings & Reviews
- Model:
- SM-A166UZKAXAA
- SKU:
- 10961289
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the phone's strong overall performance, excellent battery life, and good camera quality. They also appreciate its ease of use, beautiful design, and ample storage capacity. However, some users have noted concerns regarding its processor speed, limited RAM, and issues with heat dissipation and connectivity.
This summary was generated by AI based on customer reviews.
Pretty decent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's decent and does what it needs but could use a longer battery
I would recommend this to a friendCell phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.:Good price: good features: battery life ok..could be better
I would recommend this to a friendBrand response from Samsung
Posted .Hey there LisaM, thanks for sharing your feedback with us about your experience using the Samsung Galaxy A16 5G. We appreciate your sentiments as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your experiencing less than ideal battery life on your device, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help address your battery concerns. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thanks for being a loyal Samsung customer. - Debra
Irritating
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laggy and irritating to use if you prefer smoothness. when you try to input opt from the messaging app the browser refreshes and you have to request a new opt every time, so either you have to use the notification or do the process in a different system
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Nanai, thanks for reaching out to share your experience using the Samsung Galaxy A16 5G. We value your feedback as we continue to improve our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. We would be more than happy to assist you further with your messaging feature but we need more details regarding what may be occurring with your device before we can do so. Please feel free to contact Support at your leisure for further assistance. Thank you for being a loyal Samsung customer. - Debra
Best ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and durable this phon all is the best i love its
I would recommend this to a friendBasic Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is good as a baisc ohone, it annoys with the performance lag with not much apps run ing in background.
I would recommend this to a friendBrand response from Samsung
Posted .Good day Caballero500, thanks for reaching out to share your feedback with us about your experience using the Samsung Galaxy A16 5G. We value your feedback as we improve the performance and functionality of a product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. Please check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to learn how to optimize your device. If you would like any further assistance afterward, please feel free to contact Support. Thanks for choosing Samsung! - Debra
- Cons mentioned:Processor speed
Samsung A16
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Processor is very slow; does not work well when steaming
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Fsith, thank you for finding the free time out of your busy day to share your thoughts with us about your experience using the Samsung Galaxy A16. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. Please feel free to review, "How to keep your Galaxy phone or tablet from slowing down" when you have some time available to learn how you can optimize your phone for faster, better performance. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being an unwavering Samsung customer. - Debra
Samsung phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone looks good and we like best buy support. We have bought two phone
I would recommend this to a friendGood phone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough help available. They tried but I felt something was not right.
I would recommend this to a friendBrand response from Samsung
Posted .Howdy Susan, thank you for sharing your feedback with us about your experience with using the Samsung Galaxy A16 5G. Transitioning to new devices can feel mind-boggling at times. This is why we offer a plethora of resources that our customers can take advantage of to help with that learning curve. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those as well. Feel free to check out any of those available resources that we have available for you online at any time. If you have any questions for us or if you would like any additional assistance, we're always more than happy to be here to assist you further. Thank you for choosing Samsung! - Debra
Perfect Price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is good for my kid because I can buy as many as she breaks
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good phone just gets stuck and freezes on me.
I would recommend this to a friendAll the same.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non-removable spywhere drains battery. You do not own, you only rent the phone.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JamesZ, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the free time available, please take a look at, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. Please feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra
Dont buy, slow unresponsive screen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone stinks. I had a cheap motorola that started to have some battery issues so I got this, and I hate it because it is so slow and unresponsive.I don't even know how they can justify selling it. And i'm just talking about navigating around the phone , minimizing, maximizing, swiping , it sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there JosephS, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We're taking action to improve the functionality and performance of our product line based on feedback like yours. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down" to help resolve what you've described. Let us know if you have any questions after reviewing the resource shared by reaching out to Support at your leisure. Thanks for being a valued Samsung customer. - Debra
Hopefully I can get a trade in refund
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like I am back with a windows 98 PC. This thing is a piece of absolute junk. Bought just over a month ago and had to ctrl alt del reset because it froze completely. If you work gigs at all especially Flex your battery will not last the shift, last war a silly app game runs absolutely terribly. I cannot find fixes for this particular phone like stopping certain notifications(I know where notifications are), google opens tabs on the bar, and syncing to my car is even a nightmare for yt music. I'd say you get what you pay for but I guess I am old school where $200 is a decent amount of money for a phone. Thought this problem was only restricted to fast food and their bad products but Merica needs to step it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations NathanR, thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy A16. We value your feedback as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung phone or tablet freezes and crashes," "Apps on Samsung phone are not sending notifications," and "Unable to connect Galaxy phone to a car" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, let us know by contacting Support at your leisure. Thanks for choosing Samsung! - Debra
Not happy with new phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drop down box appears when I'm in another app and the phone is ringing it gives me the option to answer it but the person on the other end of the line cannot hear me and we often get disconnected. Does not tell me when I have a new text msg. Very unhappy with this purchase. I want to get another phone. I sure hope I can return this and get a different one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy User524393, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy A16 5G. We appreciate your feedback as we continue to make improvements on the performance and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Please feel free to check out, "Microphone issues with Galaxy phone or tablet" to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please do not hesitate to contact Support. Thanks for choosing Samsung! - Debra
Mid-Grade Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone had to be replaced because he first one wouldn't charge. It's an okay phone, but it's not the same as the Galaxy phones.
I would recommend this to a friendBrand response from Samsung
Posted .Hello K123, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy A16 5G. We appreciate your candor as we strive to improve the performance and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to review, "Galaxy phone or tablet will not charge" to help resolve what you experienced with your original device. If you have any questions or if you would like any further assistance, please let us know by contacting Support. Thank you for being a valued Samsung customer. - Debra
- Cons mentioned:Processor speed
Too slow
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I bought this phone and returned it because it was so slow and laggy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Knub, thanks for taking the opportunity to review your Samsung Galaxy A16. Your feedback allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Feel free to contact Support if you have any questions for us afterward or if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra
More suitable for a old person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was not too much of a good choice it freezes up at times and the camera quality not optimal for a Samsung phone i wish i could return it like i did the other one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kenrique2, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy A16 5G. We appreciate your feedback as it allows us to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When your Galaxy phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to check out, 'Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please let us know by contacting Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a treasured Samsung customer. - Debra
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow this phone is piece of garbage I don't like it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations MuhammadM, thank for sharing your experience using the Samsung Galaxy A16 5G. We value your sentiments as we strive to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your phone. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, please feel free to reach out to Support for further assistance. Thanks for being a valued Samsung customer. - Debra
Clingy but acceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not expect much when I got this phone. I knew it would not be as good as the higher grade ones. For the most part, it's OK at best. If you plan to have apps on it and have ANY load on it, it will lag, stop working, and sometimes restart on its own. It is good for phone, and maybe news apps, anything heavier than that and the performance will start degrading drastically.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Youssef, thank yo for taking the time to share your feedback with us about your experience using the Samsung Galaxy A16. We appreciate your candor as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to learn more. Feel free to contact Support after reviewing the resources shared to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
A15 Samsung Galaxy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable and affordable, colors to match personality
I would recommend this to a friend