Customer Ratings & Reviews
- Model:
- SM-A166UZKAXAA
- SKU:
- 10961289
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
don't always trust Open Box condition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought as excellent open box and still hasn't arrived
I would recommend this to a friendBad Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not help me with this phone. There website was to hard to get access to get the phone to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there RolandH, thanks for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We understand your frustration when it comes to learning how to use your new device. We currently have a plethora of resources available to help with any learning curve that may exist. We offer device manuals, software updates, interactive simulators, and video tutorials online that highlight your device and its features. Feel free to check those resources out when you can. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra
Too slow
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow n expensive. Buy another phone you can use easy not to have to wait to load
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Mohammed, thanks for sharing your feedback with us about your experience using the Samsung Galaxy A16 5G. We value your sentiments as we strive to make improvements on our product line based on feedback like yours. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to contact Support at your leisure. Thanks for being a loyal Samsung customer. - Debra
Horrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never left the store with this phone. Money refunded. I lost 40 dollars for restock fee
No, I would not recommend this to a friendLost phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a phone from Best Buy on July 12th, and have not received the phone yet, and it has been two weeks now. What is the delay or problem.
No, I would not recommend this to a friendThe phone is not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is not good at all it’s getting too hot the battery on and off. I cannot return because it’s already in Africa
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there SarjoS, thank you for taking the time to share your experience with using the Samsung Galaxy A16. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Feel free to check out, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Not recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, this phone has major lag issues. This phone is cheap, and you get what you pay for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Musiclover, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A16 5G. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help improve the performance of your device. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a trustworthy Samsung customer. - Debra
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i upgraded to this from the a14 and liked the 14 more
No, I would not recommend this to a friendSlow data
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone runs so slow. Get text messages late and the battery dies not last long
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings CrystalM, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy A16. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to learn more. Also check out, "Messages on Samsung phone are slow, do not send, or cannot be received," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance after reviewing the resources shared, let us know by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra
A16 =ALoser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and crashes alot. Right from the very atart it was crashing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcoC, thank for taking the opportunity to share your experience using the Samsung Galaxy A16 5G. We value your sentiments as we strive to improve the functionality and performance of our product line. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your phone. Let us know afterward if you have any questions or if you would like any further assistance by contacting Support. Thanks for being a valued Samsung customer. - Debra
Very slow phone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So slow! Dont rely on this phone when there's an emergency! Dont buy this phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there JohnC, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. If you would like any further assistance afterward, please feel free to contact Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shipment has been delayed 2 times I need a phone now I need to cancel this order.
No, I would not recommend this to a friendHe Lied!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never used the phone. The gentleman that sold me the plan said that my bill will never be over $36/mo. now, I get a $96. bill in the mail. He assured me, no extra fees. I'm not paying that!!!!
No, I would not recommend this to a friendThe slowest phone ever!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is the worst samsung phone i have ever purchased and i will be returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy TheresaT, thank you for sharing your experience with using the Samsung Galaxy A16. We value your feedback and critiques. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having more information available and without being able to ask you any follow up questions, I suggest contacting Support for further assistance and/or help with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mobile data stops working out of nowhere, and the phone lags even though it's new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there SABM, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy A16. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, feel free to let us know by contacting Support at your leisure. Thank you for being a steadfast Samsung customer. - Debra
Samsung a16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks Does it stay charged and needs the new battery in this screen everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey KingMystery, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A16. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," and "Get the most out of your Galaxy phone or tablet battery" to help resolve what you may be experiencing with your battery life. If you would like further assistance afterward, please feel free to contact Support. Thank you for being a trustworthy Samsung customer. - Debra
This phone sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant wait to get a new phone samsung aint the same
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations MICHELLER, thanks for taking the opportunity to review your experience using the Samsung Galaxy A16 5G. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but without having more details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like to share additional feedback with us or if you would like any further assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Bad choice in phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone glitched all day. Now almost 30 days later it want even work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Blazingbrae, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16 5G. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra
Samsung A16
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow phone with many malfunctioning malfunctions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha ManuelO, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy A16. We value your feedback as we improve the performance and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to review, "How to keep your Galaxy phone or tablet from slowing down" when you have some time available to learn how you can optimize your phone for faster, better performance. Feel free to contact Support afterward if you would like additional assistance. Thanks for being a loyal Samsung customer. - Debra
Very Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is very good and the battery life is too good. The display quality is great !
I would recommend this to a friend
