Customer Ratings & Reviews

Howdy Booo, thanks for taking the time out of your day to share your thoughts with us about your experience using the Samsung Galaxy A17 5G. We appreciate your candor as we make every effort to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. Without having any details available regarding what you may be experiencing with your camera and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance. Thank you for being a valued Samsung customer. - Debra

Hey Prantica, thank you for sharing your feedback with us about your experience using the Samsung Galaxy A16 5G. We appreciate your sentiments as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app causing the problem. Take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly," "Touchscreen issues on a Galaxy phone or tablet," and "Keep your Galaxy device at its normal operating temperature" to help resolve what you've described to be experiencing with your device. Let us know if you would like any further assistance afterward by contacting Support. Thanks for being a valued Samsung customer. - Debra

Good day Vic87, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16 5G. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Also check out, "Issues with Camera app on Samsung phone or tablet," "Galaxy phone or tablet's screen is frozen or responds too slowly," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you've described to be experiencing with your device. Please contact Support afterward if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra

Aloha ConD, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A16 5G. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help improve the performance of your device. Please feel free to reach out to Support if you would like any further assistance afterward. Thank you for being a steadfast Samsung customer. - Debra

Hello there PamD, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We value your candor as we strive to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Smart Switch is available to assist you with the transfer of your content from your previous device to your new one. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please let us know by contacting Support. Thanks for being a steadfast Samsung customer. - Debra

Hello RichardD, thank you for finding the time to share your sentiments with us about your Samsung Galaxy A16. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. There are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. "Touchscreen issues on a Galaxy phone or tablet" is a great resource to check out that addresses your concern with your touchscreen. You can disable the Accidental Touch feature on your device to resolve what you may be experiencing. Also ensure that no obstructions are interfering with the sensor. You can adjust your screen to be less sensitive to taps and touches. Here's how: From Settings, tap Accessibility > Interaction and dexterity and tap an option - * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. If you have any questions or if you would like to share additional feedback, please feel free to contact Support at your leisure. Thank you for choosing Samsung! - Debra

Hi there Derrick, thanks for taking the time to review your Samsung Galaxy A16. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra

Greetings HawkP, thank you for sharing your thoughts with us about using your Samsung Galaxy A16. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. You can adjust your screen to be less sensitive to taps and touches. Here's how: From Settings, tap Accessibility > Interaction and dexterity and tap an option: > Touch and hold delay: Select a time interval for this action. > Tap duration: Set how long an interaction must be held to be recognized as a tap. > Ignore repeated touches: Set a time duration in which to ignore repeated touches. If you have any questions for us or if you would like any further assistance, please feel free to contact Support. We're always happy to help! Thank you for being a staunch Samsung customer. - Debra