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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 966 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 966 reviews
  • Rated 5 out of 5 stars

    Better than iPhones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung Galaxy A16 5G (128GB) from Best Buy, and I couldn’t be happier! The phone is fast, sleek, and has a beautiful display. The 5G connection is super quick, and the battery easily lasts me all day — even with heavy use. The camera takes clear, vibrant photos, and there’s plenty of storage for my apps, pictures, and videos. Best Buy made the whole process smooth and easy. The staff was helpful, answered all my questions, and made sure my phone was set up before I left. The price was great for the features you get — it feels like a premium phone at an affordable cost. Overall, I’m very satisfied with both the phone and the service at Best Buy. Highly recommend the Galaxy A16 5G for anyone looking for a reliable, stylish, and affordable smartphone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good inexpensive phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an inexpensive option, this samsung model is great and works just fine. I add my own sd card and use for added storage capability. This is a great phone for anyone, especially those needing internet or email anytime. Just be sure to get a hood phone case as samsung phones need them. Camera acceptable and good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone for the Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought the Samsung Galaxy A16 5G from Best Buy, and I’m really impressed. The phone feels solid, the 128GB storage is perfect for all my apps and photos, and the 5G speeds are fast enough for streaming and video calls. The screen is bright and clear, and battery life easily lasts a full day even with heavy use. Best Buy made ordering easy, and the unlocked option gives me flexibility with carriers. Overall, a great value for a budget-friendly phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is really good for people who don't want to spend a lot of money but they still need a bigger phone and good battery and a good screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. Good photos. Good battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone from an Iphone User!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone as a second for my work, i wanted something inexpensive that still had some nice features! I am blown away really! My primary phone is an iphone 15 pro max, ive always had iphones and am fully immersed in the apple ecosystem, but let me tell you i am pleasantly surprised by this base model phone from Samsung! It makes me wonder what the flagship models of samsung have to offer! To me for basic tasks theres really not too much of a difference between my two phones which now is making me question why i pay thousands for the top of the line iphone when in reality this model samsung or the mid range a35 would probably suit most peoples needs and the price is significantly less! Obviously there are some differences and im not saying this $200 phone is beating my 15 pro max, but i am saying, its much closer than you would think! It also has expandable memory up to 1TB. I would give this phone a shot if youre on the fence. They told me the re stocking fee was $45, the phone is $200, if you have to return its not too much of a loss that i think its worth the jump! If youre an older person looking for a sleek phone thats easy to use or a younger person just looking to save money I dont really see the hesitation with this choice! Great job samsung!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. My 75 year old mother loves it. She finds it easy to use and its small enough to hold comfortably in her hand. Takes amazing photos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone especially for the price. I cant tell much difference between this and my galaxy s24 plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Enjoying the phone. Good price. No fuss. No muss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A 16 galaxy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works well, and has clear quality when taking a photo. The product is great and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung A16 5g

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung A16 5g is what I need since I use sim card. It doesn't support e- sim. 128 gb is also enough for daily use. Large sreen is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A16 5g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good phone doesent overheat and smooth battery is also awsome soo recomended

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung A-16

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not impressed with this phone. The processor was lagging, sometimes didn’t even run some applications. Phone overheated on mutiple processes. Decent value for what you get, though.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations CoryB, thanks for taking the opportunity to review your Samsung Galaxy A16. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the time available, feel free to check out "How to keep your Galaxy phone or tablet from slowing down" and "Keep your Galaxy device at its normal operating temperature" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Good phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone I really appreciate the look like a S 24 you just may want to make sure you get a protective plan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone picture quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is pretty nice, has a few glitches here and there but other than thay, it works decent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy A16 5G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 7+ years of using Pixel phones, this was the first time buying a Samsung product. The Galaxy A16 5G has been a long overdue change, and I wish that I'd switched sooner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best products from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good app I have ever seen and good quality products… thanks BEST BUY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone updated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the features it offers, it's a product I like, especially the brand. And it has the functions I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I ever bought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is everything I needed at a very affordable price range. I uses for going online, check e-mail and messages and phone calls, everything are expected from Samsung I also use it to tap my bus rides instead the tap card.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, sales technician was very helpful in assisting with the purchase options

    I would recommend this to a friend
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