Customer Ratings & Reviews
- Model:
- SM-A166UZKAXAA
- SKU:
- 6607858
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Galaxy A16 5G 128GB (Unlocked) for its good everyday performance, camera quality, and excellent battery life. Many also find it easy to use and enjoy its decent screen size and beautiful design. However, some customers have noted concerns regarding processor speed, heat dissipation, RAM, and connectivity issues.
This summary was generated by AI based on customer reviews.
15 Days and it stops functioning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing stops functioning after 15 days . Bought brand new from Best Buy. No store support. Very disappointing. Now I have to scramble around to get another phone. This is bull.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey ValindaO, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A16. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your device but without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Poor quality phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is not worth the money. Having an issue not being able to call out and advertisements popping up. Have troubleshooted and still same issue. Do not recommend this phone at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy CinthiaR, thanks for taking the available time out of your day to share your thoughts with us about your experience using the Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Galaxy phone is unable to make or receive calls" and "Get rid of pop-up ads on your Galaxy phone" to help resolve what you've described to be experiencing with your device. If you would like additional assistance afterward, let us know by contacting Support. Thank you for being a valued Samsung customer. - Debra
Poor phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an upgrade from an A13. Frankly, the A13 performed better. It is often slow and gets hung up. I would not recommend this phone to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations WalterD, thank you for sharing your feedback with us about your experience using the Samsung Galaxy A16 5G. We value your candor as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to learn more. Please let us know afterward if you would like any further assistance with troubleshooting your device further. Thank you for being a devoted Samsung customer. - Debra
Not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to use. Traded it for a Motorola Moto 5g.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Oceangirl, thanks for taking the time to share your thoughts with us about your Samsung Galaxy A16. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Transitioning to new devices can feel mind-boggling at times. This is why we offer a plethora of resources that our customers can take advantage of to help with that learning curve. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those as well. Feel free to check out any of those available resources that we have available for you online at any time. If you have any questions for us or if you would like any additional assistance, we're always more than happy to be here to assist you further. Thank you for being a valued Samsung customer. - Debra
don't always trust Open Box condition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought as excellent open box and still hasn't arrived
I would recommend this to a friendConstantly loses cell signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is not even a month old and keeps losing it's signal. 2 week return window should be against the law and with any restock fee. Buy your tech elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Frustrated, thanks for sharing your experience with us about using your Samsung Galaxy A16. We appreciate your candor as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Please take a look at, "Samsung phone has poor signal and cannot use data or make calls" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please do not hesitate to reach out to Support. Thank you for being a faithful Samsung customer. - Debra
Bad Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not help me with this phone. There website was to hard to get access to get the phone to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there RolandH, thanks for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We understand your frustration when it comes to learning how to use your new device. We currently have a plethora of resources available to help with any learning curve that may exist. We offer device manuals, software updates, interactive simulators, and video tutorials online that highlight your device and its features. Feel free to check those resources out when you can. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support at your leisure. Thanks for being a staunch Samsung customer. - Debra
Galaxy A16
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags a lot but does do what it is intended to do..
I would recommend this to a friendBrand response from Samsung
Posted .Howdy VicenteJ, thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your tablet for faster, better performance. If you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra
Too slow
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow n expensive. Buy another phone you can use easy not to have to wait to load
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Mohammed, thanks for sharing your feedback with us about your experience using the Samsung Galaxy A16 5G. We value your sentiments as we strive to make improvements on our product line based on feedback like yours. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to contact Support at your leisure. Thanks for being a loyal Samsung customer. - Debra
Horrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never left the store with this phone. Money refunded. I lost 40 dollars for restock fee
No, I would not recommend this to a friendLost phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a phone from Best Buy on July 12th, and have not received the phone yet, and it has been two weeks now. What is the delay or problem.
No, I would not recommend this to a friendnot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i upgraded to this from the a14 and liked the 14 more
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, this phone has major lag issues. This phone is cheap, and you get what you pay for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Musiclover, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A16 5G. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Please feel free to check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help improve the performance of your device. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a trustworthy Samsung customer. - Debra
The phone is not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is not good at all it’s getting too hot the battery on and off. I cannot return because it’s already in Africa
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there SarjoS, thank you for taking the time to share your experience with using the Samsung Galaxy A16. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Feel free to check out, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Slow data
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone runs so slow. Get text messages late and the battery dies not last long
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings CrystalM, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy A16. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. Check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to learn more. Also check out, "Messages on Samsung phone are slow, do not send, or cannot be received," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance after reviewing the resources shared, let us know by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra
A16 =ALoser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and crashes alot. Right from the very atart it was crashing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcoC, thank for taking the opportunity to share your experience using the Samsung Galaxy A16 5G. We value your sentiments as we strive to improve the functionality and performance of our product line. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your phone. Let us know afterward if you have any questions or if you would like any further assistance by contacting Support. Thanks for being a valued Samsung customer. - Debra
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shipment has been delayed 2 times I need a phone now I need to cancel this order.
No, I would not recommend this to a friendVery slow phone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So slow! Dont rely on this phone when there's an emergency! Dont buy this phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there JohnC, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. If you would like any further assistance afterward, please feel free to contact Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra
He Lied!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never used the phone. The gentleman that sold me the plan said that my bill will never be over $36/mo. now, I get a $96. bill in the mail. He assured me, no extra fees. I'm not paying that!!!!
No, I would not recommend this to a friendThe slowest phone ever!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is the worst samsung phone i have ever purchased and i will be returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy TheresaT, thank you for sharing your experience with using the Samsung Galaxy A16. We value your feedback and critiques. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having more information available and without being able to ask you any follow up questions, I suggest contacting Support for further assistance and/or help with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra