Customer Ratings & Reviews
- Model:
- SM-A166UZKAXAA
- SKU:
- 6607858
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the overall performance, camera quality, and battery life of the phone. Many also appreciate its ease of use, design, storage capacity, screen size, and features. Some customers have expressed concerns about the processor speed, RAM, heat dissipation, and connectivity.
This summary was generated by AI based on customer reviews.
Poor condition
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposedly open box and in good condition and apparently it is in poor condition, very slow and the battery drains very quickly
I would recommend this to a friendLike a toddlers toy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is like a toddlers toy. Runs incredibly slow. Phone itself looks nice but it would crash doing anything. Including texting, phone calls, and many apps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there FeinC, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A16. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Also check out, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. Please feel free to contact Support afterward if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra
Samsung Secondary Phone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a secondary phone and thought this was a good fir. I was wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Parik, thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We value your feedback and would love to hear more. Please feel free to reach out to Support at your leisure if you would like to share additional feedback with us. Thanks for choosing Samsung! - Debra
Get a One plus N30 for a little more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is slow. Settings that you have to navigate to, change on their own and get locked for no reason. Webpages refresh when you leave them for a second, can't do work on phone. Apps crash constantly. Never had issues like that with my one plus which was only $50 more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Notasheep, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy A16 5G. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Clear the app cache and data on your Galaxy phone or tablet" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a trustworthy Samsung customer. - Debra
A16 5g
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is lousy. The guy who helped me deceived me that I can upgrade my storage to more than 260 if I want. But this phone is not compatible with Samsung phones. I can even charge it with my other Samsung charger.
No, I would not recommend this to a friendWater and screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but its look screen is not strong and water can get in quickly
I would recommend this to a friendBrand response from Samsung
Posted .Good day AmadouB, thank you for finding the free time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Although the Galaxy A16 is water-resistant, it is not waterproof. This device can withstand splashes of fresh water and limited dust exposure. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thank you for being an unwavering Samsung customer. - Debra
Your old phone is better...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst android phone I've had since i can remember. Slow, lagging, unresponsive and simply sub-par. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LuisR, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A16. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. Let us know if you have any other feedback to share with us or if you would like any further assistance by contacting Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
cell said is unblock but 3 months later is block
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, I bought my cell, and sent it to my country when it says unlocked and the previous owner blocked it, 3 months later and when I call Best Buy they tell me that they can't do anything. Only bring the cell back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha JesusR, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy A16 5G. The advertised unlocked Galaxy A16 5G is the U.S. version of this device. It is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, US Cellular, Verizon, and Visible. Due to different cellular frequency bands (radio bands) used by international carriers and potential software/firmware region-locking, some devices will not be compatible with non-US carriers. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by reaching out to Support. Thanks for being a loyal Samsung customer. - Debra
I hate best but I never got my phone or my refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pathetic.i ordered a phone and received empty box and kept begging for a whole month for my refund and never got it
No, I would not recommend this to a friendI’ve had more effective bricks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just want to say thank the heavens for Best Buy’s membership and the returns it affords. This phone has been garbage. From faulty batteries, to zero drop protections, to nearly lighting my house on fire. Don’t get this phone for anyone under the age of 15z
No, I would not recommend this to a friendNot worth
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this phone, the phone is so slow you can't even pick a call, this phone should be discontinued to be honest with you. I don't even know why the selling a phone like this. Stay away don't say I didn't try to warn you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Unhappycustomer, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. When you have the opportunity available, please take a moment to review "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra
- Cons mentioned:Connectivity
WIFI issues. I am returning it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting from my WiFi. No matter what I do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JonathanE, thanks for taking the time to share your thoughts with us about your Samsung Galaxy A16. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Please feel free to check out, "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing with your device. If you have any questions afterward or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a devoted Samsung customer. - Debra
Samsung poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. No better than a $30.00 cell phone from the dollar store. The sound is not good. Does not ever have a strong signal. Constantly freezes up. Sometimes you can hear sometimes you cannot
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JamesG, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you've described to be experiencing with your connectivity. Without having more details available regarding what you may be experiencing with your audio and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Bad phone, bad retailer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Achingly slow. I don't understand how people use this. Also, Best Buy dropped the price by 25% 18 days after I purchased, but they will only price match for 15 days, no exception. Don't buy this go someplace else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DouglasM, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while remaining committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you've described to be experiencing with your device. If you would like to share additional feedback with us or if you would like any further assistance, let us know by contacting Support. Thank you for being a faithful Samsung customer. - Debra
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laggy and stuttery. Yes it's a budget phone but it should not be so laggy on startup it thinks a tap is a hold
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dan2019, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A16. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. If you would like further assistance afterward, do not hesitate to contact Support. Thank you for being a treasured Samsung customer. - Debra
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and it kept freezing up. Returned item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Disappointed, thank you for reaching out to share your feedback with us about your experience using the Samsung Galaxy A16. We appreciate your thoughts as we improve the functionality and performance of our product line. Samsung offers a 12-motnh warranty for manufacturing defects in materials and workmanship. Please take a moment to check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
Very disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone I've ever had. I've always been partial to Samsung phones. I had to uprage due to data updated ending for my A71. I also have the A13 both great phones. This one slow, glitchy, overall annoying. Save your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations ValerieH, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the buts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
Extremely Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend buying this. Even for low budget phones, it’s not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Kruthika, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy A16 5G. Your constructive feedback allows us to make improvements on our devices. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having any details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Very slow
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. Horrible. Keeping it as the return window expired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations AjayR, thanks for taking the opportunity to review your experience using the Samsung Galaxy A16 5G. Your feedback allows us to remain committed to constant innovation as we strive to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If you would like further assistance afterward, please let us know by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra
Slow interface
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung phone has been really slow lately. It takes a while to react when I touch the screen, and there’s a noticeable delay when I open or select apps. Sometimes it freezes for a few seconds before it responds, which makes it frustrating to use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Mondoburger, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy A16 touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Please take a moment to check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions after reviewing the resources shared by reaching out to Support. Thank you for being a valued Samsung customer. - Debra