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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1697 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the Galaxy A16 5G 128GB (Unlocked)'s overall performance, camera quality, and battery life, with some appreciating its ease of use and design. The phone also provides ample storage and a decent screen size. However, some customers have expressed concerns about the processor speed, limited RAM, heat dissipation, and connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,697 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone for a great price!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great. Got it for my mom as a Christmas gift & she loves it. She’s 79 so not great with technology but it’s very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Low price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camara is too much clear . Cheap and android . Good storage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Save by best buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great. It also has great features!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son it’s everything that he needed and wanted

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Design

    Rated 2 out of 5 stars

    Look can be deceiving.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and weight with a sleek design. The screen is clear and bright. Unfortunately, regardless of settings, the touch response is slow and frustrating, to say the least. The placement of your finger seems inaccurate as well. For example, I can press an icon, but my finger is not aligned with the icon; it seems a bit off to the side

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey LisaA, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy A16 5G. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy device's touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn't working properly. However, there are some simple ways to get the touchscreen working again when it's frozen or unresponsive. Please take a moment to checkout, "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you've described to be experiencing with your display. If you have any questions for us afterward or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good quality and a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy w/ this Galaxy model. It fits my needs at a reasonable good value. I would recommend it for those looking for a quality phone at a fair price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Value for Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband he had another brand wasn't doing what he needed for work. The Samsung products I have always trusted and owned for my kids and so far great quality and everyone hasnt had any complaints. Will purchase more Samsung products in the future. Happy with Samsung and their Quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Phone galaxy a16 5g

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone , decent quality i only use galaxys this kne qas grear

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Samsung Recomendation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - The device is great, including the colors. - I like it because is not heavy, very light phone. - It has all functions that I need. - The only think I found is the amount of RAM. It would be great if Samsung adds more RAM to the device, to make it a little bit faster.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at an affordable price. Excellent features as well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect in a Jam

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my Galaxy Flip phone while traveling out of state. The touch screen no longer functional. Thats no air flight, no Uber, no access to family. Best Buy helped me with this inexpensive smart phone. getting me out of a serious jam. It was functional and served me well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My son is happy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good phone for the price. It does what it's suppose to do very well. I bought it for my son and he is exceedingly happy with it. He had a galaxy note9 previously and needed a replacement He said it's better than his old phone. He has no issues thus far. I am happy not having to hear any more complaining.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    I wouldn't buy it again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike this phone. Fonts and icons are a small as they get and still way too big, the phone is larger than I like but I knew what I was getting. Software and processing speed is poor, it takes a while to do anything with. I'm giving it 2 stars because the camera is nice, clear and photos are better than my previous phones. Also it hasn't failed just yet after this past month or two.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy Chris, thanks for sharing our thoughts with us about your experience using the Samsung Galaxy A16 5G. We appreciate your constructive input as we improve our product line. Customizing your device to suit your needs is easy! Check out your product manual online if you would like to customize your device, such as your font size, to suit you better. Please feel free to check out, " Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you would like any further assistance. Thanks for being a faithful Samsung customer. - Debra Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Satisfied with both products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek design and handy for phone usage just right for its purpose

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good less expensive phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone in a pinch, the new Motorola phone I had just bought suddenly quit working while I was out of state. I bought this as an inexpensive replacement to get me thru the job I was on. It performed well and I didn't have any issues with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Galaxy A16

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my son and the phone is very good and work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs great and is the exact thing I wanted!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works well. No issues. The battery lasts.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Camera is amazing. Bought it for my couisin and she absolutely loves it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great phone for my 12 yr old son, we had to buy it will on vacation because he broke his a day before leaving. Very easy to set up as well completely satisfied

    I would recommend this to a friend