Customer Ratings & Reviews

Hi AustinS, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy A16 5G. We value your thoughts as we improve the performance and functionality of our product line. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra

Howdy NatalieA, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can transfer many different types of files using Smart Switch. However, some content can only be transferred between two Galaxy devices. Feel free to check out, "Content that can be transferred with Smart Switch" to learn more about what content is transferrable. If you're unable to delete emails on your Galaxy A16 5G, please restart your phone and clear the email app's cache/data. You can also check app updates, disable "Confirm deletions" in settings, or ensure your account settings are correct, or try deleting via webmail. If you have any questions for us or if you would like any further assistance after reviewing the resources shared, please let us know by reaching out to Support. Thank you for being an unwavering Samsung customer. - Debra

Howdy TomekoWeems, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy A16 5G. We value your candor as we continue to make improvements on the design and functionality of our product line. You can adjust your screen to be less sensitive to taps and touches. From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. Hope that helps! If you have any questions or if you would like any further assistance, please let us know by contacting Support. Thanks for being a faithful Samsung customer. - Debra

Hi there Sasha, thanks for taking the time to review your experience using the Samsung Galaxy A16. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Transitioning to new devices can feel a bit mind-boggling at times. This is why we offer a plethora of resources that our customers can take advantage of to help with any learning curve they may be experiencing. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those. Feel free to check out any of those available resources that we have available for you online at any time. If you would like any further assistance afterwards, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra

Salutations AnthonyP, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra

Hello DennisF, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please check out, "Samsung phone or tablet freezes and crashes" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. If you are connecting multiple devices to your hotspot, ensure that your device can handle the number of connections. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra

Hello there JeffL, thank you for taking the time to share your experience using the Samsung Galaxy A16 5G. We value your candor as we continue to improve the functionality and design of our product line. If you would like to provide additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for being a dedicated Samsung customer. - Debra