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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1699 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the Galaxy A16 5G 128GB (Unlocked) for its considerable overall performance, good camera quality, and impressive battery life. Many also appreciate its ease of use, beautiful design, and ample storage capacity. However, some customers have expressed concerns about the processor speed, limited RAM, occasional overheating, and connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,699 reviews
  • Rated 5 out of 5 stars

    Great for little kids.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for little kids. But not for using multiple apps at the same time. Lags too much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered on time, well priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time, priced well Waiting for my gift from Best Buy for this review :o)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New phone adjustment time....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is basically 85% like my previous BLU android phones, but the remaining 15% will take some getting-used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and quick experience in and out. I got to the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every time I need a phone, I go to Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased two phones from Best Buy. Each time I was welcomed at the door and offered assistance right away. The associates were informative and made sure I got what I wanted. They even gave me the best prices. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good resolution. Its for my mother and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my Daughter. She loves it. Thank you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an okay phone it does have its issues it crahses and gltiches out so i wouldn't care to get it agian

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello AKAS, thanks for taking the opportunity to reach out and share your thoughts with us regarding your experience using the Samsung Galaxy A16 5G. We appreciate your feedback as we continue to make improvement on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions or if you would like further assistance afterward by reaching out to Support. Thanks for being a valued Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Best one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cell phone is Light weight it is absolutely value for money ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite phone. Side mounted fingerprint scanner is easy-to-use, (it's in the one-off switch) so can use screen protectors without problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son. It is a great phone for the money. It has taken its share of drops and keeps on running. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and Affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone if youre on a budget or for someone who doesnt care for all the technology. Does have digital wallet available which is a plus.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Glitchy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is glitchy and seems to her stuck and lag. Like ir buffers. It's somewhat slow. I was told by a coworker this phone has a slow processor. Not happy about it being glitchy for it being a brand new phone.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day GriseldaR, thanks for reaching out to share your feedback with us about your experience using the Samsung Galaxy A16 5G. Thanks for providing us with detailed feedback regarding your experience. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. Please check out, "Keep your Galaxy phone or tablet from slowing down with Device Care" to learn how to optimize your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra Samsung

  • Rated 5 out of 5 stars

    Best store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service in Staten Island New York my favourite store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition and delivered on time with updates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is a great store to shop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sells great products with great prices great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for great price. Delivered in 1 day. So happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a family of 5 and we love our Samsung phones!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Correct phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not need a high-end phone so the price is right for what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Vincent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an excellent product and service from the staff

    I would recommend this to a friend