Customer Ratings & Reviews

Hello DennisF, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please check out, "Samsung phone or tablet freezes and crashes" and "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. If you are connecting multiple devices to your hotspot, ensure that your device can handle the number of connections. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra

Good day Oldguy314, thanks for sharing your sentiments with us about your experience using the Samsung Galaxy A16 5G. We appreciate your constructive input as we improve our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Keep your Galaxy phone or tablet from slowing down with Device Care" to help resolve what you've described to be experiencing with your device. If you would like further assistance afterward, please let us know by contacting Support at your earliest convenience. Thank you for being a steadfast Samsung customer. - Debra

Hi AustinS, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy A16 5G. We value your thoughts as we improve the performance and functionality of our product line. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" and "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra

Good day EmanuelJ, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy A16 5G. Your feedback is invaluable to us as we strive to make improvements on the functionality and performance of our product line. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support at your earliest convenience. Thanks for being a cherished Samsung customer. - Debra

Hey there RoseM, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy A16 5G. Mobile 5G service is only available in certain cities but will be available in more cities soon. If you are in a coverage area, the device may switch to LTE during periods of heavy use to maintain optimal device performance. Whenever 5G coverage is unavailable, your phone will automatically fall back to 4G or 3G speeds. Check if your phone is displaying the 5G indicator on the status bar. If it isn't, your phone is using either 4G or 3G. The 5G indicator's appearance will vary based on the carrier. Please feel free to check out, "How to use 5G on a Samsung Galaxy phone or tablet" to help resolve what you have described to be experiencing with your connectivity. If you have any questions or if you would like further assistance afterward, please let us know by contacting Support. Thank you for being a staunch Samsung customer. - Debra

Hi there Sasha, thanks for taking the time to review your experience using the Samsung Galaxy A16. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Transitioning to new devices can feel a bit mind-boggling at times. This is why we offer a plethora of resources that our customers can take advantage of to help with any learning curve they may be experiencing. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those. Feel free to check out any of those available resources that we have available for you online at any time. If you would like any further assistance afterwards, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra

Howdy TomekoWeems, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy A16 5G. We value your candor as we continue to make improvements on the design and functionality of our product line. You can adjust your screen to be less sensitive to taps and touches. From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. Hope that helps! If you have any questions or if you would like any further assistance, please let us know by contacting Support. Thanks for being a faithful Samsung customer. - Debra

Hello there Vdubb, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy A16. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Keep your Galaxy phone or tablet from slowing down with Device Care" to learn how to optimize the performance of your device. Feel free to reach out to Support if you would like any further assistance afterward. Thank you for being a steadfast Samsung customer. - Debra

Hi Jlc1987, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We appreciate your feedback as we strive to improve the functionality and performance of our product line. Samsung provides a 2-month warranty on your device for manufacturing defects in materials and workmanship. Sometimes apps can cause random or constant reboots to happen on your phone or tablet. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue. Please take a moment to review, "Samsung phone or tablet reboots repeatedly" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions for us afterward by reaching out to Support. Thanks for being an unwavering Samsung customer. - Debra

Howdy AnthonyL, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Also check out, "Samsung phone or tablet freezes and crashes" to help resolve what you've described to be experiencing with your device. Let us know if you have questions or if you would like any further assistance, please feel free to reach out to Support. Thanks for being a dedicated Samsung customer. - Debra

Hello there Saikutta, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A16. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Please check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. Let us know if you have any questions for us or if you would like any further assistance by contacting Support. Thank you for being an unwavering Samsung customer. - Debra

Salutations AnthonyP, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra

Salutations PL87, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to check out, "Apps are draining battery on Galaxy phone or tablet," "Battery Life and Performance Optimization," and "Get the most out of your Galaxy phone or tablet battery" to help resolve what you may be experiencing with your battery life. If you would like further assistance afterward, do not hesitate to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

Hey AndrewC, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy A16. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to contact Support if you would like to share any other feedback with us or if you would like any further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer. - Debra

Good day BrysonP, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A16. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Device Care feature is available to keep up with the nuts and bolts of your device's performance. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Also check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. If you have any questions afterward or if you would like any further assistance, please feel free to contact Support. Thank you for being an unwavering Samsung customer. - Debra

Hello Terri, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A16. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Galaxy phone or tablet will not charge," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra

Howdy NatalieA, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can transfer many different types of files using Smart Switch. However, some content can only be transferred between two Galaxy devices. Feel free to check out, "Content that can be transferred with Smart Switch" to learn more about what content is transferrable. If you're unable to delete emails on your Galaxy A16 5G, please restart your phone and clear the email app's cache/data. You can also check app updates, disable "Confirm deletions" in settings, or ensure your account settings are correct, or try deleting via webmail. If you have any questions for us or if you would like any further assistance after reviewing the resources shared, please let us know by reaching out to Support. Thank you for being an unwavering Samsung customer. - Debra