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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.6 out of 5 stars with 611 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers frequently mention the product's excellent overall performance, good camera quality, and reliable battery life. They also appreciate its speed, ease of use, appealing design, and fast 5G connectivity. However, some customers express concerns regarding its limited storage capacity and RAM, and find its size a little larger than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 611 reviews
  • Rated 5 out of 5 stars

    Great people

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personnel were great and knowledgeable helped with explaining operations

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Blue Shirts need some help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife really likes the phone except for one feature that is missing. It did take almost 90 minutes to transfer her "stuff" to the new phone AND we were told that the phone was capable of charging wirelessly- which it is not. That was kind of a big miss

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fully satisfied with the products . I got really a good deal from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for a friend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was an upgrade from a s8. Best friend loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I dont know

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im used to use higher upper tier cell phones and going back to lesser phone i just dont have anything to say

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I need at this point and time. The transfer from my old cell was painless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Helps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had problems when downloading malware, we saw Damon, he quickly took care of getting it off the phone. He was fantastic!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone, one issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone to upgrade from an A16, but the screen is a little sensitive and will go off in my pocket even with the correct settings turned on to try and help prevent it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on black Friday for my mother and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone for Jerry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went very well, no problems. Everyone was very helpful. Would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Хороший телефон

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    хороший телефон, заказал, забрал в тот же день в магазине

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your helping me with the purchase Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does its job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera quality is on par for price. No lag. Battery goes the distance and charges quickly. All around satisfied with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue that I have experienced is the battery life is much lower than I would have liked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is awesome for this prise. Service was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift for my mom! She loved it and it has decent sound and good image quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade in Samsung phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy Samsung as a product. This was an upgrade from my previous phone of 7 years. nice features. hope to last for several more years of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving this phone so far. Everyone in the store was so nice and helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Need a Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The A36 should have been better than my A15 but it is not. This phone is full of systemic surprises that are hard to point out when I take it in for someone to check. I hate the Messenger options. One if full of ads and the other has multiple group chats for the same group. There are a lot more issues but in the end, I just need a phone that is simple to use and this is not that product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Elizabeth, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A36 5G. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist yo with what you may be experiencing with your device but we need more information before we can do so. Please feel free to contact Support at your leisure for further assistance with troubleshooting your device. Thank you for being a treasured Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it an excellent purchase with a discounted price

    I would recommend this to a friend