Customer Ratings & Reviews

It has a wonderful security system for opening for safety.

Great value. Awesome phone. Only $299, I've spent more and received less with other cell phone purchases.

Good for my aged mother. It’s user friendly as expected.

The product is a friendly user gadget, customer service is very helpful

STILL LEARNING TO USE IT,BUT DO HAVE ISSUES WITH IT AS HAVING PROBLEM RECEIVING INCOMING CALLS. iT IS AFFORDABLE.

Perfect for my needs and good value. 6 years of support is awesome. Look and feel is great.

I was very disappointed with this phone. It arrived with visible dents/scratches around the camera and damage on both the left and right corners. The battery life is also very poor and drains much faster than expected. In addition, the phone did not come with a charger—only a USB cable was included. Overall, the condition of the phone was not as advertised, and I would not recommend buying it.

My review is very dissatisfied with the sales representative his name is Adrian,that sold me the A36. That was not the phone we went into Best Buy to purchase. We wanted to purchase SM A166U. The Adrian told us he didn’t have that phone in the Store and none of the Best Buy stores in the area had that phone , he proceeded to take us to the most expensive android phone. then the Adrian told us that he normally doesn’t help set up a phone. But he was willing to do as a favor. He down load the icons. Two days later I tried to down load emails.I was not able.I went back to Newnan GA Best Buy where my husband and I purchased the new phone. We had an appointment with the Geek squad. I have worked with this member of the geek squad several times. she was unable to get my emails on the cell phone.I asked to speak with the Store manager. She said that it’s not Best Buy‘s problem. It was an app problem. I told her that it didn’t matter to me. Who’s problem it was, but I needed to be able to get my emails off my cell phone and I had just spent $356 so I told her I wanted to get my money back the floor manager, then started started a return receipt, giving me what I would get back $277. I paid.$356.77 cents and I want all of my money back, which included the casing for the cell phone the screen protector for the cell phone and a service plan. The floor manager, then proceeded to piece meal the return and I had a pencil and paper. I have those receipts, as I said, it was in peace meal. I showed him that that still doesn’t line up with everything that I purchased for the phone and accessories, so then he would say oh I forgot to do this. Oh I forgot to do that so it was absolutely ridiculous. I believe I’m still owed I believe $27. And I requested to get my 25 REWARDS back.I was told no because unable to return full amount. I believe I have had problems ever since my purchase. I believe I had been hacked. I have had several times someone is trying to get into my different accounts. I actually have documentation where I took a picture from my camera on my new phone. Trying to get into my Apple account, other accounts etc. but I have a two stage verification process and I got a notice. I purchased a new phone from another location not a Best Buy when I when into sittings, The A36 still appeared in my new cell phone. Also in my new phone that I purchased from a different store had an email that I did not recognize we removed that email a couple of times and I just kept reappearing. I’ve changed my password several times because I don’t feel that it’s completely secure. I did purchase Norton before this last cell phone from Best Buy I’m very thankful for that . I will never buy from the Newnan Georgia Best Buy store ever again. I chose a one star because there wasn’t an option for zero.I would never recommend Newnan, Georgia Best Buy.

Grandma loves the phone definitely would buy it again

Great quality, nice camera, and easy to use and connect to bluetooth devices.

Very good cheaper prize it’s perfect gift for my mom

Excellent product and service. Great items always.

Great price for and phone for my teenager, he loves his new cell!

I have already submitted a review and don't want to do it again.

It has signal coverage and quality despite being a Samsung mid-range

Great phone! You cant beat the quality of a Samsung.

Very good. Excellent AI Features, nice phone for everyday use.

I am pleased with the phone. I am not so pleased with my credit card, which offered ninety dollars back if purchased, but not until after the purchase. Sigh.

I would recommend this product man. It’s a good price for what for what it is.

Friendly staff & great price. Wife was very happy with gift.