Customer Ratings & Reviews
- Model:
- SM-R400NZWAXAR
- SKU:
- 11047829
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Mr.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work ok at work but not when I'm riding my HD.
I would recommend this to a friendSurprised in Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really surprised in Samsung.. I have always bought their products. These ear buds where not good at all. I sound far away to everyone that called and I had to turn the spund up loud to really hear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there RoshondaW, thank you for finding the available time out of your busy day to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the microphone hole is blocked on your Galaxy Buds FE, sound may not be input properly. Please clean the microphone hole, speaker, and air duct regularly to prevent debris from accumulating. Use a clean, dry, soft brush, or cotton swab to remove earwax or other debris. Please feel free to review, "How to clean your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your device. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're alright for the price. They keep falling out of my ears when doing calisthenics. And they start to hurt street a while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Ia4639, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. If you find the fit isn't perfect on your Galaxy Buds, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity available, please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. If you would like any further assistance after reviewing the resources that have been shared, do not hesitate to contact Support at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra
Do not get if you have iPhone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds sound great but if you're using an iphone everyone you call will hate you. Anytime I make a call it's either "you sound like you're breaking up", "you're cutting in and out", or "sounds like you're under water" Music sounds great for the $$ but will intermittently cut out like you're out of range of your phone which isn't too much a problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there CrisM, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. The Galaxy Buds Live, Galaxy Buds+, Galaxy Buds2, Galaxy Buds FE, and Galaxy Buds2 Pro can connect to non-Android and iOS devices using Bluetooth. If you would like to learn more about your Galaxy Buds FE, feel free to review "Differences between the Galaxy Buds models." If you would like any further assistance after reviewing the resources shared, let us know by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra
I prefer the older model.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the fit of these in my ears. I prefer the older model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KellyW, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. To place the earbuds in your ears correctly for a comfortable fit: 1. Check the direction of each earbud and insert them into your ears by holding them so that you see the imprinted direction marks. 2. Rotate the earbuds until they fit comfortably in your ears. The touch sensor will detect that you are wearing the earbuds and emit a sound. Feel free to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. Reach back out to Support if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra
Removed wireless charging to bring back the fin.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally the fins return from the Buds+, but Samsung removes wireless charging for the case that's been on every variation of the iconic clam shell case. Samsung gave a little and took a lot. Smh
No, I would not recommend this to a friendOk for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stay in my ear pretty good however when i am talking to people some say they hear more of the wind rather than me..not sure why that is the case since they are supposed to be noise canceling
I would recommend this to a friendBrand response from Samsung
Posted .Hi there RebaF, thank you for your feedback on your Samsung Galaxy Buds FE. We want to do our best to avoid as much confusion as possible. The Active Noise Cancelling feature is intended to prevent you from hearing noise from around you while listening to your music or other media. We have an article available online to help you with the audio quality during your calls titled "Use call features on your Samsung earbuds". You can also reach out to the Samsung Support Team if you continue to experience this interference with your calls. Thank you for being a Samsung customer. -Elizabeth
Will Not Buy Again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn't last, you can't walk away from your device, and sounds distorted to person on the other end of the call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for reaching out, TCLARK. We appreciate you sharing your experience with the Galaxy Buds FE, which provide up to 7 hours of playtime per charge and can extend to 26 hours with a fully charged case. To conserve battery life, store the earbuds in their charging case with the cover closed when not in use and adjust notification settings through the Galaxy Wearable app on your connected phone. If you experience distortion during calls, ensure the earbuds are worn correctly and check for dust or debris. Remember, audio quality may also be affected by outdated software or low battery. Keep your earbuds updated by opening the Galaxy Wearable app and navigating to Earbuds settings > Earbuds software update > Download and install. If this persists, please reach out to us at Support so that we can look into what could be causing this. -Kelvin
Do not buy! Common defects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wore them for 1 day and out of the box the left bud had some static during the active noise canceling mode. Kept wearing them and after a few hours the left earbud suddenly screeched with feedback that actually hurt my ear. Never dropped, no sweat, no chance for dust. Gave them another shot on day two and learned the mic doesn't work. People say I sound muffled and far away. It cuts in and out. Thought I just got a bad pair but then looked online to see this is an extremely common issue. Do not buy! Fastest return I've ever made. I loved the galaxy buds+ so this is a huge disappointment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Delia, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Samsung earbud has a static noise" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your audio quality. Reach out to Support afterward if you would like any further assistance or if you have any questions for us. We're always happy to help! Thank you for being a trustworthy Samsung customer. - Debra
Not really Geek Certified
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not tested properly sound quality is horrible. Have to ask the person on the other end to repeat themselves 4 or more times just to understand what they said
No, I would not recommend this to a friendStopped working after a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had higher expectations stopped working after a year
No, I would not recommend this to a friendNot good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They aren't not good for nothing so many problem i dont even know where to start but dont buy this headphone even if they on 50 dollar
No, I would not recommend this to a friendBad for phone calls good for music
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible earpiece for phone calls. Good for music. Mediocre fit. Falls out when running.
No, I would not recommend this to a friendI need more better samsumg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The eadphones Is expense is not good sound and batery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day JoseG, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds FE. We value your candor as we strive to improve the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If you're experiencing less than optimal audio quality and battery life on your device, please take a moment to review "No, low, or poor audio quality on Samsung earbuds," and "All about your Samsung earbuds’ battery life" to help resolve what you've described to be experiencing with your Galaxy Buds FE. Let us know if you have any questions or if you would like any further assistance afterward by contacting Support. Thank you for being a valued Samsung customer. - Debra
I was expecting more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with these headphones, which are designed for dual-earbud use. Personally, I prefer using a single earbud, but this setup falls short. It blocks 50% of your hearing, requiring you to remove them to hear clearly. During exercise, they tend to slip out due to sweat. Unfortunately, they didn't live up to my expectations, which were shaped by my experience with Beats and Apple phones, where I could receive notifications and caller ID announcements.
No, I would not recommend this to a friendNot Bose….but you shouldn’t expect them to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These air pods are alright. Nothing really stands out about them good or bad…I use them during work outs and the sound quality is what I would expect from a cheaper pair of pods which is what these are.
I would recommend this to a friend11th samsung pair. And Mic still sucks!!!!!!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microphone is the worst. Ive been using samsung headphones for many years. Ive gone through 11 wireless ear buds. Never once has someone said "I hear you fine". I only get complaints and I am forced to remove the buds from my ears. Im effin done with samsung headphones. Im on my phone for 15 hrs a day. Im a doorman in manhattan and i do nothing for a living other than use my phone. Save your time and money. The pros that are 200+ $ isnt any better. I had a few of those too. Because the audio microphone is so bad. I purchased the cheaper ones. All i did was waste more money. The only thing this is good for is to listen. Samsung just doesnt and cant ever get it right. Meanwhile my cousin is using these beats for his android and i hear him perfectly. And always goes in and out of connections.
No, I would not recommend this to a friendNo up n down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected, should have sent back, no way to adjust volume
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha SelenaF, thank you for reaching out to share your feedback with us about your experience using the Samsung Galaxy Buds FE. We value your sentiments as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a look at, "How to connect your Samsung Galaxy earbuds" to learn more about using the features offered on the Galaxy Buds FE. Let us know if you have any questions or if you would like any further assistance afterward by contacting Support. Thank you for being a faithful Samsung customer. - Debra
Right earbud issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Purchase made end of June. While on vacation 1st week of August right earbud does not connect to phone at all during calls, but right earbud stay connected during media/audio use only. I had higher expectations. I do not shop at Best Buy this is only my second purchase made. I do not intend to make future purchases.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Miss, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds FE. We appreciate your sentiments as we strive to improve the design and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. To sync your Galaxy Buds, all you need to do is place both earbuds into your ears. In the event that the earbuds are not synced properly, the earbud battery indicator light will flash red. This could mean that one earbud won't connect or work properly, and they need to be re-synced. Please take a moment to review, "Sync the Samsung earbuds to each other" and "Connection issues with Samsung earbuds" to help resolve what you've described to be experiencing with your connection. If you would like any further assistance afterward, let us know by contacting Support. Thanks for being a devoted Samsung customer. - Debra
Wack headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give these headphones a negative stars, I would. The noise cancellation part isn’t canceling anything but my heavy breathing. I understand it’s Samsung but don’t say it’s compatible to IPhone if it doesn’t let you end calls or skip music. I gave it the opportunity to redeem itself everyday and it was trash. I highly don’t recommend and keep your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, thanks for taking the time to review your Samsung Galaxy Buds FE. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When the ANC feature is turned on, it will block out noise in the nearby area, so you can be fully immersed in your music. If you ever need to be aware of your surroundings, simply turn off Active noise canceling. Feel free to check out, "Use Active noise canceling on your Samsung earbuds" to learn more about utilizing this feature. Also check out, "How to connect your Samsung Galaxy earbuds" to learn more about using your device to its fullest potential. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra