Customer Ratings & Reviews

Hey RonnieW, we appreciate your feedback on your Samsung Galaxy Buds FE. We know how disappointing it is when you have a new device that is not meeting your expectations, and we would love nothing more than to assist you in working towards a resolution. We have some articles available online to help you maxmize the battery life and troubleshoot the connection of your earbuds. These are titled "All about your Samsung earbuds’ battery life", "Sync the Samsung earbuds to each other", and "Connection issues with Samsung earbuds". Our team of experts is also available through chat to assist you any time you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth

Howdy MiaL, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. Let us know if you have any questions afterward by contacting us. Thank you for being a devoted Samsung customer. - Debra

Howdy RusselA, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Sync the Samsung earbuds to each other" to help resolve what you may be experiencing with your Buds FE. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra

Hello Dave, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you find the fit for your Buds FE isn't quite perfect, try switching out the earbud tips or wingtips. 1. Ensure you've attached the earbud tips and wingtips before use. 2. Insert the earbuds with the wingtip facing upwards until comfortable. 3. Rotate the earbuds for a perfect fit, and if necessary, try different sizes for optimal comfort and sound quality. Check out, "How to wear your Samsung earbuds" if you would like more information regarding fit. If you have any questions for us after reviewing the resource shared, let us know by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer. - Debra

Hey LaceyF, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. When you have the opportunity available, please take a moment to review "Samsung earbuds do not turn on or charge" to help resolve what you may be experiencing with your Galaxy Buds FE. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra

Hi there BNicki, thank you for your feedback on your Samsung Galaxy Buds FE. We understand how valuable your earbuds are to you and wanting the best experience possible. We have some great resources available to assist you with the audio quality of your device. We have a few articles titled "No, low, or poor audio quality on Samsung earbuds" and "Use call features on your Samsung earbuds". If you do continue to have this experience, please reach out to the Samsung Support Team for further assistance. Thank you for being a Samsung customer. -Elizabeth

Salutations Tbear, thank you for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds FE are unresponsive, you may need to manually restart your device. You can also perform a factory reset with the Galaxy Wearable app. Check out, "Restart or reset your Samsung earbuds" to help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterward by reaching out to Support. Thanks for being a valued Samsung customer. - Debra

Hello OscarC, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds FE. We appreciate your feedback as we improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please check out, "No, low, or poor audio quality on Samsung earbuds" and "Connection issues with Samsung earbuds" to help resolve what you've described to be experiencing with your device. Please do not hesitate to reach out to Support afterward if you have any questions or if you would like any further assistance. Thanks for being a dedicated Samsung customer. - Debra

Aloha StephanieD, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. Also check out, "Use Active noise canceling on your Samsung earbuds" to learn more about using your ANC feature. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra

Hey there User375882, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being a valued Samsung customer. - Debra

Aloha PamelaL, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds FE. We appreciate your thoughts about your experience using the Samsung Galaxy Buds FE. If you find the fit isn't perfect on your Galaxy Buds, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity available, please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. If you would like any further assistance after reviewing the resource provided, let us know by contacting Support. If you would like to share additional feedback for us, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra

Good day SayededressS, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you find the fit isn't perfect on your Galaxy Buds, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity available, please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra

Hi Eren, thank you for sharing your thoughts with us about your Samsung Galaxy Buds FE. We understand how important the audio quality is to you with your buds on a daily basis. Without knowing if you are referencing your listening experiencing or your calling experiencing, please reach out to the Samsung Support Team for one on one assistance with your device. Thank you for being a Samsung customer. -Elizabeth

Hi there PonCuban, thank you for your feedback on your Samsung Galaxy Buds FE. We completely understand how important your earbuds are to you and how impactful specific features are to you experience. Without knowing what features you feel have been changed or are not operating as expected, please review the full device manual, and work directly with the Samsung Support Team on any qustions or assistance to maximize your usage of your earbuds. Thank you for being a Samsung customer. -Elizabeth

Hello there Over65, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our products. Experiencing discomfort with earbuds can be frustrating, whether they're too tight or too loose, especially during activities like jogging or when enjoying music. Samsung earbuds offer a solution to this common problem. If you find the fit isn't perfect, try switching out the earbud tips or wingtips if your model has them. Using the right size tips for your ears ensures a snug, comfortable fit that enhances sound and call quality. Feel free to check out, "How to wear your Samsung earbuds" to learn how you can achieve the perfect fit. If you have any questions for us afterward or if you would like any further assistance, feel free to contact Support. Thank you for being a steadfast Samsung customer. - Debra

Good day User836647, thank you for taking the opportunity to share your thoughts with us about your Galaxy Buds FE. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, feel free to contact Support at your leisure. Thank you for being a valued Samsung customer. - Debra

Hi TinaW, thank you for sharing your thoughts with us about your Samsung Galaxy Buds FE. We are always happy to help our customers with anything out of the ordinary they are experiencing with their device or to maximize their experience. This device comes with additional ear tips and wings to help with the fit of the device. We have an article on our website titled "How to wear your Samsung earbuds" to help with the placement of your buds. We also have an article titled "No, low, or poor audio quality on Samsung earbuds" to help ensure the best experience while using this device possible. Please, reach out to the Samsung Support Team if these resources do not help you find a resolution to these matters. Thank you for being a Samsung customer. -Elizabeth