Customer Ratings & Reviews
- Model:
- SM-R400NZWAXAR
- SKU:
- 11047829
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
I didn’t get to test the earphones - Delivery Fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My rating is based on the poor delivery service by the roadie contractor. I placed a same day delivery order and paid $9.99 for delivery and he refused to locate the apartment and leave at the door. He did not pick up when the recipient tried to call to locate him and just marked my order as undeliverable in spite of my pleas. Best Buy could not give me a more suitable option than to refund my money and have me place a new order, which was not a viable option in this case. I think their 3rd party contractors need to be instructed on better customer service.
I would recommend this to a friendFool me once...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok so I guess I should have known better. I gave up on a pair of buds2 last year after one ear bud stopped working under warranty. Sent them in for repair and within a few months post-fix, the same bud stopped working. Why did i buy the Fe then?? Toxic positivity? Perhaps. I've had these 2 months now, and the right earbud only recharges occasionally. Dont be like me - buy a JBL instead
No, I would not recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for about a month & every so often I'd hear faint static but just recently it's been doing this weird sonar sound and just randomly it made a high pitch noise. Not trusting them after that, bought them on sale but much rather spend more on better quality buds than this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there DinoRobot, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a look at, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your Buds FE. Feel free to contact Samsung Support afterwards if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra
Worst service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order this earphones on the app and mot even 5 minutes after i place my order i decided to change my pickup location. Tried changing it online ans wouldn't let me and yhe online support was useless. Now i have to wait 7 days to receive a product that i could just go out to the store and buy in the next 10 minutes.
No, I would not recommend this to a friendEar buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not found of theae actually thought I had ordered the pros
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there FredrickF, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available and without being able to ask you any follow up questions, please do not hesitate to contact Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
not for small ears or people who work out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept coming out of my ears. They would not stay in place while I was running. I have small ears and I sweat when I work out. It was frustrating, so I took them back and exchanged them for something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey JamieP, thank you for your feedback on your Samsung Galaxy Buds FE. We understand how important the fit of your buds is to you for a range of activities including exercise. This device does come with additional ear tips and wings to help our customers get the ideal secure fit they are seeking. We also have an article available online to help our customer titled "How to wear your Samsung earbuds" to help with the optimal placement of the device. Thank you for being a Samsung customer. -Elizabeth
Poor connection and battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies very fast and has bad connection/hearing static a lot
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy User125605, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy Buds FE provide up to 7 hours of play time per charge, which can be extended to up to 26 hours with a fully charged case. If your Galaxy Buds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Galaxy Buds FE. If you have any questions for us afterward or if you would like further assistance, do not hesitate to reach out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra