Customer Ratings & Reviews

Hey JackJ, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the opportunity available, please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your Galaxy Buds FE. If you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support for further assistance. Thank you for being a trustworthy Samsung customer. - Debra

Hi Headphones, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Use Active noise canceling on your Samsung earbuds" to help resolve what you've described to be experiencing with your device. Reach out to Support afterward if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra

Howdy LORI, thanks for reaching out to share your sentiments with us about your experience using the Samsung Galaxy Buds FE. Please place your Galaxy Buds FE earbuds in your ears correctly for a comfortable fit. 1. Check the direction of each earbud and insert them into your ears by holding them so that you see the imprinted direction marks. 2. Rotate the earbuds until they fit comfortably in your ears. The touch sensor will detect that you are wearing the earbuds and emit a sound. Hope that helps! If you have any questions or if you would like any further assistance, please let us know by contacting Support. Thank you for being a valued Samsung customer. - Debra

Salutations RobertF, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please feel free to review, "How to wear your Samsung earbuds" to help resolve what you may be experiencing with fit. If you have any questions or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra

Howdy Present, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. We would love nothing more than to be able to assist you with what you may be experiencing with your Buds FE, however, we need more details regarding what may be occurring with your device before we can do so. We recommend reaching out to Support at your earliest convenience if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra