Customer Ratings & Reviews

Howdy LadyVonne, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. Feel free to reach out afterward if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra

Good day Ia4639, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. If you find the fit isn't perfect on your Galaxy Buds, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity available, please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. If you would like any further assistance after reviewing the resources that have been shared, do not hesitate to contact Support at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra

Hello there RoshondaW, thank you for finding the available time out of your busy day to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the microphone hole is blocked on your Galaxy Buds FE, sound may not be input properly. Please clean the microphone hole, speaker, and air duct regularly to prevent debris from accumulating. Use a clean, dry, soft brush, or cotton swab to remove earwax or other debris. Please feel free to review, "How to clean your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your device. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra

Hi KellyW, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. To place the earbuds in your ears correctly for a comfortable fit: 1. Check the direction of each earbud and insert them into your ears by holding them so that you see the imprinted direction marks. 2. Rotate the earbuds until they fit comfortably in your ears. The touch sensor will detect that you are wearing the earbuds and emit a sound. Feel free to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. Reach back out to Support if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra

Hey there CrisM, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. The Galaxy Buds Live, Galaxy Buds+, Galaxy Buds2, Galaxy Buds FE, and Galaxy Buds2 Pro can connect to non-Android and iOS devices using Bluetooth. If you would like to learn more about your Galaxy Buds FE, feel free to review "Differences between the Galaxy Buds models." If you would like any further assistance after reviewing the resources shared, let us know by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra