Customer Ratings & Reviews
- Model:
- SM-R400NZWAXAR
- SKU:
- 11991105
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Decently priced ear buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Served its purpose. Will need to see how long it lasts before I would give it 5 stars.
I would recommend this to a friendNO THANK YOU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNING THEM! People say I sound like I am in a barrel, and they have trouble hearing me. I would rather wear my old school Bluetooth that wraps around my ear. At least I tried...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations NatishaR, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds FE. We appreciate your feedback as we continue to improve the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If you're experiencing less optimal audio quality, please feel free to review "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing. Let us know afterward if you have any questions or if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra
Not worth buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not as good as they should be and to use all the features you need to have a Samsung phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Marek, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. We understand how important your buds are to you and being able to use the features. Without knowing what features you feel are missing, the full device manual is available on our website. It is true that there are features and settings that would need to be adjusted in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Didnt even last 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of samsung buds and my last. My first pair lasted only about a year when right side went out with no sound. I clean my earbuds regularly, dont drop them, charge them correctly and take care of them. This set also went out on the right side but only after 6 months of usage. Keeps saying bad fit so i change rubber inserts to no avail. Very unhappy with this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day AJH77, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your Galaxy Buds FE and without being able to ask you any follow up questions to probe further, I suggest contacting Support at your leisure if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra
Didn't fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to return the earbuds because they didnt fit my ears and fell out. Because they were a special price and bundled with the phone I bought on sale, I was told that the price of the phone would be $150 MORE if I returned the earbuds! Unbelievable considering the earbuds and protection plan were a separate charge on my account. And now I'm forced to keep something I can't use for fear of losing them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello S7upgrade, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. If you find the fit on your Galaxy Buds FE isn't quite perfect, try switching out the earbud tips or wingtips if your model has them. Please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve a perfect fit for your Buds FE. If you have any questions for us after reviewing the resource shared, feel free to reach out to Support at your earliest convenience. Thank you for being a treasured Samsung customer. - Debra
Absolute Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last a year without severe issues. One earbud hardly ever works. The ANC is unusable, cases an extremely loud shrill beep.
No, I would not recommend this to a friendgarbage product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst samsung product ever. I only need the for receiving and calling nothing else but it is impossible to answer the phone. You tap twice like 10 times and no answer abd then they tell you you missed a call. I had to get another products from ross just so i can receive calls garbage products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day GeorgeN, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To Answer or end calls, double tap your touch pad on your device and then release. If you would like to decline your caller, just touch your touch pad and hold. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Support at your leisure. Thank you for being an unwavering Samsung customer. - Debra
Galaxy Buds FE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up too many outside noises and gets staticky.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations AshleyC, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the opportunity available, please take a moment to review "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Galaxy Buds FE. If you have any questions for us afterward or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra
Poor quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must admit, I’m a Samsung customer love their product. These are the very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day BigO, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Buds FE. W value your thoughts as we strive to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your device but we need more details regarding what may be occurring before we can do so. Please feel free to reach out to Support if you would like further assistance. Thanks for being a devoted Samsung customer. - Debra
Heatset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay.Bluetooth is on but it is not connected automatically.we need to connect manually
I would recommend this to a friendWaste of Money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not stay connected to my phone. The left earbud lost volume within a couple of weeks. Now it makes an incredibly loud high pitch squealing sound when I put it in my ear. So basically they are worthless already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day DFulco, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Feel free to check out, "Connection issues with Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. Also take a look at, "No, low, or poor audio quality on Samsung earbuds" when you have the opportunity available. If you would like any further assistance afterward, do not hesitate to contact Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
Decent Temporary
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They perform ok I guess. Unfortunately I can't turn the volume up all the way on my phone or else I get some distorted noises and recently I have been getting some feedback in my left ear. Between these issues and them not staying in my ears I do plan on replacing asap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alex, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. We understand how important your listening experience is to you. We have a great article available online to help you troubleshoot the audio quality of your earbuds titled "No, low, or poor audio quality on Samsung earbuds". We also have the Samsung Support Team available to offer any additional assistance you may require. Thank you for being a Samsung customer. -Elizabeth
Price is the best part if it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the pros but great additions to the Samsung lineup
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ErnettaM, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your sincerity. We understand that our customers have various needs and wants when it comes to their Galaxy devices, and this is why we offer such a vast product line to suit those needs/wants. If you would care to share any additional feedback with us regarding your purchase or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra
Basic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, sound is decent, muffled sound a lot when playing music, no bass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Ahmad, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a look at, "No, low, or poor audio quality on Samsung earbuds" when you have the time to help resolve what you may be experiencing with your audio quality. Feel free to reach out to Samsung Support afterwards if you would like any further assistance or if you have any questions for us. Thank you for being a staunch Samsung customer. - Debra
Not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've returned two pair already and idk i just miss the buds 2 because these new ones aren't great
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings DerrickN, thank you for taking the time to share your feedback with us about the Samsung Galaxy Buds FE. Your thoughts and critiques are valuable to us. We would be more than happy to assist you with whatever you may be experiencing with your device, however, we would need more details regarding what may be occurring before we can do so. Please feel free to reach out to Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Ouch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There ok but there hurt my ears when I wear them any length of time.
No, I would not recommend this to a friendDistorted voice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cuts out and makes static noise or distorts your voice on the receiver's end.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Pepa1122, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. If you have any other feedback to share or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra
Throw away money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear buds was getting quiet yesterday, letting background noises in, and today it doesn't work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mommy747, thanks for taking the time to review your Samsung Galaxy Buds FE. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you've upgraded to a new phone or want to switch the devices your earbuds are connected to, you may need to manually restart your Samsung earbuds. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Please take a moment to review, "Restart or reset your Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. Feel free to contact us afterward if you have any questions or if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Little uncomfortable wearing it for long time.
I would recommend this to a friendDisappointed by Best Buy return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned unopened and was given a gift card. Best Buy return policy is 14 days. My gift card will have dust on it if/before it gets used.
No, I would not recommend this to a friend