Customer Ratings & Reviews
- Model:
- SM-R400NZWAXAR
- SKU:
- 11991105
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Disappointed by Best Buy return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned unopened and was given a gift card. Best Buy return policy is 14 days. My gift card will have dust on it if/before it gets used.
No, I would not recommend this to a friendDo you like Dermatitis in your ear?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was okay. However, after using these headphones a few times a week for a month my ears became unbearably itchy with fluid leaking out. Taking a break from them after a week my ears are still symptomatic and have to seek medical attention.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Joey, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Itchy ears while wearing the Galaxy Buds FE could be due to several reasons, including an incorrect fit, dirty earbuds, or even an allergic reaction to the materials. Please take a moment to review, "How to wear your Samsung earbuds" and "How to clean your Samsung earbuds" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Samsung Buds FE = Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return these at the store today. Unable to for the reason that I was not a plus member. There is static in the right ear bud that has been present since they hooked to my phone. Life circumstances made it unable to do the return until today. I was going to upgrade to the buds pro, however I was not going to pay $50 to return a defective product, to buy another product from your store. You have most lost all of my future business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha MickF, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take the opportunity to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know if you have any questions afterward or if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a staunch Samsung customer. - Debra
Connecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have automatic call transfer. You have to switch from cellphone. It’s inconvenient if you have an important call
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SergioDPalencia, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. If you would care to provide additional feedback with us regarding the performance, durability, or functionality of your Buds FE, do not hesitate to reach out. Thank you for being a treasured Samsung customer. - Debra
Samsung ear pods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I kept getting complaints from callers that my voice sounded muffled or the background noise was too loud. Not comfortable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing your feedback on the Galaxy Buds FE. Your feedback is much appreciated as we continue to make improvements. The Buds FE makes it easy to communicate, whether you’re calling a relative back home or making reservations while traveling abroad. With Galaxy Buds and Live Translate, you can break down language barriers. Using the Samsung Phone app, you can hear real-time translations of your conversations clearly through your Buds. If your Galaxy Buds have poor sound quality on one or both buds, there may be a couple of reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. We recommend checking out our article "No, low, or poor audio quality on Samsung earbuds" for options to troubleshoot this. If this persists, please be sure to reach out to us at Support. -Kelvin
Galaxy earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ones didnt work for me, kept getting complaints about the sound quality. I was using them with a Apple Iphone, maybe thats why.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Williamson, thank you for your feedback on your Samsung Galaxy Buds FE. We know how frustrating it is when you have a new device that is not meeting your expectations. We have a few articles available to assist you in troubleshooting this experience with the audio titled "Optimize your sound experience with Samsung earbuds" and "Use call features on your Samsung earbuds". We also have our team of experts available to assist you further through chat if this experience continues with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Avoid this product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible after a month had one bud lost 75% of the sound and loose connection often
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello OscarC, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds FE. We appreciate your feedback as we improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please check out, "No, low, or poor audio quality on Samsung earbuds" and "Connection issues with Samsung earbuds" to help resolve what you've described to be experiencing with your device. Please do not hesitate to reach out to Support afterward if you have any questions or if you would like any further assistance. Thanks for being a dedicated Samsung customer. - Debra
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with the quality of the ear buds
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations TravisM, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having more details available and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
Galaxy buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The galaxy buds doesn't stay charged long. Connection is a problem as well. Having issues with both connecting at the same time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey RonnieW, we appreciate your feedback on your Samsung Galaxy Buds FE. We know how disappointing it is when you have a new device that is not meeting your expectations, and we would love nothing more than to assist you in working towards a resolution. We have some articles available online to help you maxmize the battery life and troubleshoot the connection of your earbuds. These are titled "All about your Samsung earbuds’ battery life", "Sync the Samsung earbuds to each other", and "Connection issues with Samsung earbuds". Our team of experts is also available through chat to assist you any time you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Horrible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve NEVER bought anything from Best Buy and been this disappointed. I bought these on 1/29/25. These only stay charged for 2-3 hours. I even got the protection plan. Now oh take them to Samsung to get them fixed. How terrible. The headphones are crap, Best Buy won’t fix the problem. Just terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Melanieolivia27, thanks for taking the opportunity to review your Samsung Galaxy Buds FE. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds FE provide up to 7 hours of play time per charge, which can be extended to up to 26 hours with a fully charged case. Please take a moment to review, "The battery life of your Samsung earbuds" to learn what factors impact the life of your battery. Afterward, feel free to reach out to Support if you have any questions for us or if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra
Affordable but not comfortable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds hurt!! I cannot use them for more than half an hour for the life of me and systematically have to remove them for relief. I had to give them away and look for another option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Afronita, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. If you find the fit isn't perfect on your Galaxy Buds, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity available, please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. Let us know if you would like further assistance afterward by reaching out to Support. Thank you for being a trustworthy Samsung customer. - Debra
No cargan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terribles ! Dejaron de cargar ambos en menos de un mes . Si coloco los dos no cargan , el derecho dejó de agarrar carga así q solo carga el izquierdo .
No, I would not recommend this to a friendbroke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months old now the right-side no take charge only the left work
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's great to hear from you, Jose. We always love hearing from our customers and getting your feedback. We see that you reached out concerning your Galaxy Buds FE. If one or both of your Galaxy earbuds are not charging or turning on, the cause may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please visit our article called "Samsung earbuds do not turn on or charge" for options to help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you are still not able to charge the right bud, please reach out to us at Support so that we can gather more information and further assist you. -Kelvin
Bad battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So after 4 months of use the battery only lasts 3 hours. At the begening it lasted 6-8 hours. I dont know what happened but i dont recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there MateuszD, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds FE give you up to 7 hours of play time per charge, which can be extended to up to 26 hours with a fully charged case. Please feel free to contact Samsung Support if you feel as though that you have not been experiencing this same battery life as referenced above. We'd be more than happy to assist you further. Thank you for being a steadfast Samsung customer. - Debra
Don't Know
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fit in my ears. Kept falling off. Aware that there were other sizes, but didn't spend the time to try a different size. I only paid like 75, so it's on the cheap side, vs quality. Bought a new different type.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Cabinetmtns, thanks for sharing your experience with using the Samsung Galaxy Buds FE. We value your feedback as we strive to improve the design and functionality of our product line. To obtain the perfect fit for your Buds FE, please
place the earbuds in your ears correctly for a comfortable fit. 1. Check the direction of each earbud and insert them into your ears by holding them so that you see the imprinted direction marks. 2. Rotate the earbuds until they fit comfortably in your ears. The touch sensor will detect that you are wearing the earbuds and emit a sound. Feel free to check out, "How to wear your Samsung earbuds" if you would like to learn more. Do not hesitate to contact Support afterward if you would like any further assistance. Thank you for choosing Samsung! - Debra
Very bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these headphones. When listening to music, the sound is very weak, and during calls, it is sometimes normal and sometimes very bad. Unfortunately, I bought two pieces and they have the same defects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings EslamA, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please feel free to review, "How to wear your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with fit and audio quality. If you would like any further assistance afterward, please feel free to contact Support. Thank you for being a trustworthy Samsung customer. - Debra
bogus buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These do not stay in your ear at all they are uncomfortable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha PamelaL, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds FE. We appreciate your thoughts about your experience using the Samsung Galaxy Buds FE. If you find the fit isn't perfect on your Galaxy Buds, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity available, please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. If you would like any further assistance after reviewing the resource provided, let us know by contacting Support. If you would like to share additional feedback for us, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra
Never works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad volumen. I was hard to pair with iPhone. Phone calls cut voice off. It was so difficult to hear what people say in a phone call
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations JeffryC, thanks for taking the opportunity to review your Samsung Galaxy Buds FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Buds FE. If you would like further assistance afterwards or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra
Galaxy ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for 1 year and dont use alot. Went to get them out the other day and the right ear wont even work. Would not ever buy or recommend to anyone. Love my jb's.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Tbear, thank you for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds FE are unresponsive, you may need to manually restart your device. You can also perform a factory reset with the Galaxy Wearable app. Check out, "Restart or reset your Samsung earbuds" to help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterward by reaching out to Support. Thanks for being a valued Samsung customer. - Debra
Very poor sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very poor. Sound quality is not the best
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day OlashileB, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your audio quality. If you would like any further assistance after, do not hesitate to contact Support. Thank you for being an unwavering Samsung customer. - Debra