Customer Ratings & Reviews
- Model:
- SM-R400NZWAXAR
- SKU:
- 11991105
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second time taking then back and they still are not a good quality earbud
No, I would not recommend this to a friendDont Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, calls went in & out, people complained about noise. Can onky do noise cancelations if wearing both buds. I only wear Samsung earbuds but this werw the worst,.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha StephanieD, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. Also check out, "Use Active noise canceling on your Samsung earbuds" to learn more about using your ANC feature. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra
They work great until they don't.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left channel stopped working without warning..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy RusselA, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Sync the Samsung earbuds to each other" to help resolve what you may be experiencing with your Buds FE. Without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Samsung????????
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this in May and already having problems in that you can hardly hear out of the right side , did everything that i was advised to no luck. Personally I think Samsung products has longevity issues , brought a Samsung Tv and it started giving problem in about a years time , I have a soundbar lets see how long it lasts..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for reaching out, Roger. Your feedback is incredibly valuable to us. We see that you contacted us to share your thoughts on the Galaxy Buds FE. The Galaxy Buds FE, with its compact and ergonomic design, aims to provide an exceptional listening experience. They feature Active Noise Canceling to block out unwanted noise, offer various tips for a personalized fit, and seamlessly sync with your Samsung Galaxy devices. These earbuds are designed to be your everyday audio companion. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period. Additionally, we offer the option to purchase extended coverage with Samsung Care+ for eligible devices, providing extended protection and support. Please get in touch with our Support team so that we can gather more information and assist you further. - Kelvin
People cant understand me on the phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones for talking on the phone i ever purchased. I have purchased cheap headphones and people knew exactly what i was saying no one understands me unless its complete silence around me highly disappointed with samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy MiaL, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds FE. Let us know if you have any questions afterward by contacting us. Thank you for being a devoted Samsung customer. - Debra
No mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a glaxy s24 fe these had mic issues no one could hear me the sound quality was not all there. Just spend the extra money and get the pros 3
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there User375882, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being a valued Samsung customer. - Debra
Not comfortable to wear it longer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am samsung user. This is terrible device. It feels uncomfortable in the ear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you find the fit for your Buds FE isn't quite perfect, try switching out the earbud tips or wingtips. 1. Ensure you've attached the earbud tips and wingtips before use. 2. Insert the earbuds with the wingtip facing upwards until comfortable. 3. Rotate the earbuds for a perfect fit, and if necessary, try different sizes for optimal comfort and sound quality. Check out, "How to wear your Samsung earbuds" if you would like more information regarding fit. If you have any questions for us after reviewing the resource shared, let us know by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer. - Debra
Hoping for something better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main problem I'm having is that when I'm listening to music, it tends to fade out which is frustrating. Maybe I got a dud but who knows
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BennyL, thank you for your feedback on your Samsung Galaxy Buds FE. We would love nothing more than to help you acheive an uninterrupted listening experience with your device. We have an article on our website titled "No, low, or poor audio quality on Samsung earbuds" to troubleshoot this matter. You can also work directly with the Samsung Support Team for one on one assistance in troubleshooting and reviewing all options available for a resolution. Thank you for being a Samsung customer. -Elizabeth
They came with a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came with a problem. The left earpiece has less sound than the right. I thought it was something to do with the settings and I kept trying to sort it out when I remembered. Now I'm sure it's defective and I can't exchange it because it's a month past the deadline.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DenerV, thank you for your feedback on your Samsung Galaxy Buds FE. We completely understand how important your earbuds are to you and we have a great article available online to help you troubleshoot this matter. This article is titled "No, low, or poor audio quality on Samsung earbuds". You can also reach out directly to the Samsung Support Team for assistance if this resource does not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung galaxy buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were working fine until one of the earbuds stopped working!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey LaceyF, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. When you have the opportunity available, please take a moment to review "Samsung earbuds do not turn on or charge" to help resolve what you may be experiencing with your Galaxy Buds FE. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra
Great for music terrible for calls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing while listening to music but during phone calls they are terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings MeghanW, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Galaxy Buds FE. If you would like any additional assistance afterwards, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra
Low quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low volume and complaints of sou.dimg far away from phone while in a call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BNicki, thank you for your feedback on your Samsung Galaxy Buds FE. We understand how valuable your earbuds are to you and wanting the best experience possible. We have some great resources available to assist you with the audio quality of your device. We have a few articles titled "No, low, or poor audio quality on Samsung earbuds" and "Use call features on your Samsung earbuds". If you do continue to have this experience, please reach out to the Samsung Support Team for further assistance. Thank you for being a Samsung customer. -Elizabeth
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People can barely hear me on them and so they aren't used unless its for music
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day User836647, thank you for taking the opportunity to share your thoughts with us about your Galaxy Buds FE. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, feel free to contact Support at your leisure. Thank you for being a valued Samsung customer. - Debra
160
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality was SO low. It was hurting my ears and the price was too high. The day that I bought it the day after I brought it back and returned it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day SayededressS, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you find the fit isn't perfect on your Galaxy Buds, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. When you have the opportunity available, please take a moment to review, "How to wear your Samsung earbuds" to learn how you can achieve optimal comfort while wearing your Galaxy Buds FE. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra
Bad quality to be a samsung product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality and performance SUCKS. Bad quality to be a samsung product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there BELOVED1978, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. We would be more than happy to assist you with what you may be experiencing with your device but without having more information available and without being able to ask you any follow up questions, I suggest reaching out to Support for further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
The call quality is terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped sounding good. My calls sounded bad and far away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy CecilT, thank you for taking the time to share your thoughts with us about your experience with using the Samsung Galaxy Buds FE. We appreciate your feedback as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. If you have any other feedback to share or if you would like any further assistance afterward, do not hesitate to contact Support. Thanks for being a faithful Samsung customer. - Debra
Ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item. They were hard to put in my ears, and did not fit well when they were put in. They kept falling out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Over65, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our products. Experiencing discomfort with earbuds can be frustrating, whether they're too tight or too loose, especially during activities like jogging or when enjoying music. Samsung earbuds offer a solution to this common problem. If you find the fit isn't perfect, try switching out the earbud tips or wingtips if your model has them. Using the right size tips for your ears ensures a snug, comfortable fit that enhances sound and call quality. Feel free to check out, "How to wear your Samsung earbuds" to learn how you can achieve the perfect fit. If you have any questions for us afterward or if you would like any further assistance, feel free to contact Support. Thank you for being a steadfast Samsung customer. - Debra
Not worth paying extra for insurance
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the granite ones as well as the white with insurance...i lost 1 of the buds from the granite pair bestbuy made me go into the store by appointment to waste my time they couldnt replace the 1 so they turned me away to samsung and they wanted me to pay $71 just to try and repair the buds but all i wanted was 1...horrible!!!!
I would recommend this to a friendWorst Samsung Earbuds Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low budget earbuds, not a good shape to remain in the ear. Worst Samsung product. Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Mount, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please place the earbuds in your ears correctly for a comfortable fit. 1. Check the direction of each earbud and insert them into your ears by holding them so that you see the imprinted direction marks. 2. Rotate the earbuds until they fit comfortably in your ears. The touch sensor will detect that you are wearing the earbuds and emit a sound. Check out, "How to wear your Samsung earbuds" if you would like to learn more about getting the perfect fit. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a dedicated Samsung customer. - Debra
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic. Sound quality is ok for the price. Phone quality sound is not that good. People stated sounds far away.
No, I would not recommend this to a friend