Customer Ratings & Reviews

Hi there ARed, thanks for taking the time to review your Samsung Galaxy Buds FE. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the microphone hole is blocked on your Galaxy Buds FE, sound may not be input properly. Please clean the microphone hole, speaker, and air duct regularly to prevent debris from accumulating. Use a clean, dry, soft brush, or cotton swab to remove earwax or other debris. Please feel free to review, "How to clean your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your device. If you have any questions afterward or if you would like any further assistance, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra

Hi Eren, thank you for sharing your thoughts with us about your Samsung Galaxy Buds FE. We understand how important the audio quality is to you with your buds on a daily basis. Without knowing if you are referencing your listening experiencing or your calling experiencing, please reach out to the Samsung Support Team for one on one assistance with your device. Thank you for being a Samsung customer. -Elizabeth

Hi there PonCuban, thank you for your feedback on your Samsung Galaxy Buds FE. We completely understand how important your earbuds are to you and how impactful specific features are to you experience. Without knowing what features you feel have been changed or are not operating as expected, please review the full device manual, and work directly with the Samsung Support Team on any qustions or assistance to maximize your usage of your earbuds. Thank you for being a Samsung customer. -Elizabeth

Hi TinaW, thank you for sharing your thoughts with us about your Samsung Galaxy Buds FE. We are always happy to help our customers with anything out of the ordinary they are experiencing with their device or to maximize their experience. This device comes with additional ear tips and wings to help with the fit of the device. We have an article on our website titled "How to wear your Samsung earbuds" to help with the placement of your buds. We also have an article titled "No, low, or poor audio quality on Samsung earbuds" to help ensure the best experience while using this device possible. Please, reach out to the Samsung Support Team if these resources do not help you find a resolution to these matters. Thank you for being a Samsung customer. -Elizabeth

Hey JermainW, thank you for your feedback on your Samsung Galaxy Buds FE. We completely understand how valuable the fit of your earbuds is to your usage and overall enjoyment. Without knowing what your individual experience with the fit has been, you can take a look at the article "How to wear your Samsung earbuds" or reach out to the Samsung Support Team for assistance with the comfort. Thank you for being a Samsung customer. -Elizabeth

Howdy RobertK, thanks for taking the time to share your sentiments with us about your experience with using the Samsung Galaxy Buds FE. We appreciate your feedback as we improve the design and functionality of our product line. We would be more than happy to assist you with whatever you may be experiencing with your Buds FE, however, we need more details regarding what may be occurring with your device before we can do so. Please reach out to Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra

Your feedback is greatly appreciated, Qshortie. We always love hearing from you and getting your insights. We see that you reached out to share your thoughts about the Galaxy Buds FE. We hate to see that you've been experiencing challenges with the audio quality of your Buds. The first thing that we recommend doing is making sure to check for software updates on your earbuds and connected device. This should help with bugs that could be affecting your audio as well as your battery life. Next, unpair your earbuds from your connected device using your connections settings. If this continues to be your experience after doing so, please reach out to us at Support so that we can gather more information to provide further assistance with this. -Kelvin

Hello IreneG, thank you for your feedback on your Samsung Galaxy Buds FE. We would love nothing more than to help you with the connection of your earbuds to your device. We have an article available online titled "Galaxy Buds disconnect from phone often". You can also look at the article titled "Connection issues with Samsung earbuds". Lastly, we have the Samsung Support Team available to help you further if these resources do not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth

Hi there Harsh, thanks for taking the time to share your sentiments with us about the Samsung Galaxy Buds FE. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Sync the Samsung earbuds to each other" and "Restart or reset your Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing with your Buds FE. Feel free to contact Support afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra

Hello KevinW, thank you for your feedback on your Samsung Galaxy Buds FE. We understand how important your phone calls are to you and to the people who are on the other end as well, and we have some information that may be helpful to you in troubleshooting this matter. We have articles titled "Use call features on your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" as well as the Samsung Support Team to offer additional assistance if necessary. Thank you for being a Samsung customer. -Elizabeth

Aloha StephanU, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. To get the most comfortable fit, place the earbuds in your ears correctly for a comfortable fit. 1. Check the direction of each earbud and insert them into your ears by holding them so that you see the imprinted direction marks. 2. Rotate the earbuds until they fit comfortably in your ears. The touch sensor will detect that you are wearing the earbuds and emit a sound. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support. Thank you for being a steadfast Samsung customer. - Debra

Hi there Acevue, we appreciate your feedback on your Samsung Galaxy Buds FE. We undestand our customers have different preferences for their earbuds from the audio profile to the fit. If you haven't done so already we do have an article available online titled "No, low, or poor audio quality on Samsung earbuds" to help you with the earbud you mention not having full functionality. You can also use the Samsung Wearables App to help you adjust the audio profile to better align to your preferences. We also have the Samsung Support Team available to answer any questions or help troubleshoot any frustration you have been experiencing with your device. Thank you for being a Samsung customer. -Elizabeth

Greetings JessicaM, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" when you have the opportunity to help resolve what you may be experiencing with your Galaxy Buds FE's audio quality. If you have any questions for us afterward or if you would like further assistance, please feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

Thank you for contacting us about your experience with your Buds FE. We value all feedback and are committed to making improvements. Samsung offers a 12-month limited warranty for manufacturer defects. While all of Samsung's earbuds are designed for all-day use, the battery life and charging times may vary depending on the model and usage. Galaxy Buds FE offers up to 7 hours of playtime per charge, which can be extended to up to 26 hours with a fully charged case. As far as the sound quality, we would like you to check the sound settings on your phone. On the connected phone, open Settings and check if you have any sound settings enabled, such as sound personalization or Dolby Atmos. These settings could affect your music's sound quality. If this persists, be sure to let us know at Support so that we can further assist you. -Kelvin

Aloha Josean, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Active Noise Cancellation minimizes distracting sounds in your environment, from background chatter to airplanes flying overhead while Ambient sound mode lets in outside noises so you can still stay alert of your surroundings. To avoid feedback when noise controls are activated, make sure the microphone area of the buds are not covered. If you would like any further assistance or if you have any questions for us, reach out to Samsung Support when you can! Thank you for being a faithful Samsung customer. - Debra