Customer Ratings & Reviews

Hi there JackieC, thank you for your feedback on your Samsung Galaxy Buds FE. We are happy to hear how much you are enjoying the audio quality of your device. If you have any questions or experience anything out of the ordinary with your device, please don't hesitate to reach out to us. We would be happy to help you maximize your experience with your earbuds in any way we can. Thank you for being a Samsung customer. -Elizabeth

Howdy LORI, thanks for reaching out to share your sentiments with us about your experience using the Samsung Galaxy Buds FE. Please place your Galaxy Buds FE earbuds in your ears correctly for a comfortable fit. 1. Check the direction of each earbud and insert them into your ears by holding them so that you see the imprinted direction marks. 2. Rotate the earbuds until they fit comfortably in your ears. The touch sensor will detect that you are wearing the earbuds and emit a sound. Hope that helps! If you have any questions or if you would like any further assistance, please let us know by contacting Support. Thank you for being a valued Samsung customer. - Debra

Howdy BlakeY, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds Fe. We appreciate your candor as we make every effort to improve the design and functionality of our product line. We're thrilled to hear how much you've been enjoying your Galaxy Buds FE. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra

Salutations RobC, thanks for taking the opportunity to review your Samsung Galaxy Buds FE. We appreciate your transparency as we strive in providing the best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please take a moment to review, "Samsung earbuds do not turn on or charge" when you have a free moment to conduct some troubleshooting steps on your Buds FE to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra

Hello there ReginaT, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

Aloha ShondrikaS, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds FE. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When the Active Noise Canceling feature is turned on, it will block out noise in the nearby area, so you can be fully immersed in your music. If you ever need to be aware of your surroundings, simply turn off Active noise canceling. ANC will only work when both earbuds are inserted in your ears. Feel free to review, "Use Active noise canceling on your Samsung Galaxy earbuds" if you would like more information about this feature. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact us at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra